Night Auditor oversees and coordinates front office operations during the hotel overnight shift. Reconciles all hotel cashier transactions, ensures the accuracy of folio billing, posts revenue to appropriate accounts, and compiles various management reports. Being a Night Auditor checks guests in and out, answers front desk telephone and resolves guest service and billing issues as needed. May require an associate degree. Additionally, Night Auditor typically reports to a manager or head of a unit/department. The Night Auditor works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Night Auditor typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Are you a night owl, do you love working the overnight shift and do you love doing a job that matters? Then the brand new Cambria Hotel North Conway is looking for Night Auditors.
The Night Auditor is responsible for the preparation and disposition of all Night Audit work and is responsible for the front desk operation during the overnight shift. Primary responsibilities include registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security walks. The Night Auditor performs the duties of a Front Desk Agent and completes, balances and files night audit reports on the various areas of the hotel (i.e. food & beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information in accordance with cash handling, credit card processing and accounting policies and procedures.
ESSENTIAL FUNCTIONS
Approach all encounters with guests, team members, outside callers and vendors in a service-oriented manner.
Audit, balance, post and report on food and beverage charges to ensure accuracy and proper cash handling procedures are followed.
Audit, balance, post and report on the room charges including phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, server’s and/or desk agents paperwork, over/short figures to ensure accuracy and proper cash handling procedures are followed.
Complete, balance and file night audit reports including over/short figures, deposits, counts, house charges, and promotional materials.
Initiate and complete the End of Day process.
Run all reports as required for Food and Beverage audit.
Prepare and input statistics and income journal sheets for preparation of daily reports.
Answer inquiries pertaining to hotel services, shopping, dining, entertainment, and travel directions.
Answer the telephone and transfer callers.
Ensure periodic checks to ensure areas that are required to be locked are locked and secured.
Have a working knowledge of security procedures.
Train any new Night Auditors as requested by management.
Handle items for "Lost and Found" according to the standard.
Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool area.
Complete any miscellaneous duties as required (i.e., resetting Food and Beverage P.O.S. where necessary, distribution of credit "Watch List", and preparation of daily revenue summary).
On time and at work when scheduled and in proper uniform.
Attend department meetings as scheduled.
Consistent professional and positive attitude and actions when communicating with guests, vendors and associates.
Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures. Write shift reports including reports on any incidents of theft, accidents or injuries when assigned. Check with manager / supervisor before leaving work area for any reason.
Any other tasks / duties as requested by management.
REQUIREMENTS:
Hours Required:
The Company operates 24 hours a day and 7 days a week.
Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Job Types: Full-time, Part-time
Pay: From $18.00 per hour
Expected hours: 10 – 40 per week
Benefits:
Schedule:
Work setting:
Ability to Relocate:
Work Location: In person