Night Auditor oversees and coordinates front office operations during the hotel overnight shift. Reconciles all hotel cashier transactions, ensures the accuracy of folio billing, posts revenue to appropriate accounts, and compiles various management reports. Being a Night Auditor checks guests in and out, answers front desk telephone and resolves guest service and billing issues as needed. May require an associate degree. Additionally, Night Auditor typically reports to a manager or head of a unit/department. The Night Auditor works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Night Auditor typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Job Overview:
We are seeking a detail-oriented Night Auditor to join our team. The Night Auditor will be responsible for overseeing the hotel's front desk operations during the night shift, ensuring guest satisfaction, and performing essential accounting tasks.
Responsibilities:
- Conduct the night audit process to ensure the accuracy of financial transactions
- Greet guests upon arrival and provide exceptional customer service
- Handle guest check-ins and check-outs efficiently
- Answer phone calls and assist guests with inquiries or reservations
- Process payments and maintain accurate records of transactions
- Resolve guest issues or complaints in a professional manner
- Perform security checks throughout the property
- Complete end-of-day activities and generate reports for management
Experience:
- Previous experience in hotel management or a similar role preferred
- Proficiency in using phone systems and hotel software
- Strong customer service skills with a focus on guest relations
- Knowledge of night audit procedures and accounting principles
- Bilingual skills are a plus for effective communication with diverse guests
- Background in hospitality or hospitality management is advantageous
Joining our team as a Night Auditor offers the opportunity to work in a dynamic environment, interact with guests from diverse backgrounds, and contribute to the smooth operation of our hotel. If you have a passion for hospitality, attention to detail, and enjoy working during night hours, we invite you to apply for this rewarding position.
Job Type: Full-time
Pay: $16.00 - $16.50 per hour
Work setting:
Experience:
Ability to Commute:
Ability to Relocate:
Work Location: In person