Nurse Manager - Phone Triage jobs in Idaho

Nurse Manager - Phone Triage manages the day-to-day operation of a nurse triage call center and implements established policies, procedures, and service models. Uses performance and quality standards to achieve and maintain required care delivery levels. Being a Nurse Manager - Phone Triage monitors operations with call data analysis to identify trends, measure productivity, and respond to increases in demand for services. Conducts recruitment and selection activities to maintain optimum levels of nursing staff. Additionally, Nurse Manager - Phone Triage ensures compliance with nursing staff standards for competencies, assessments, licensure, certifications, and other annual training. Responds to escalated problems and may provide patient care evaluations and recommend responses. Typically requires a bachelor's degree in nursing. Requires Registered Nurse (RN). Typically reports to a director. The Nurse Manager - Phone Triage manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Nurse Manager - Phone Triage typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Guest Services / Phone Support Manager
  • Slick Rock Tanning & Spa
  • Falls, ID FULL_TIME
  • Position Summary

    We are seeking a dynamic Client Support Manager to oversee a team of remote Support Specialists, ensuring an exceptional level of customer service is provided during all incoming and outbound client calls, emails and web form inquiries across the organization. Key responsibilities include analyzing performance metrics, managing scheduling for optimal support coverage, leading outbound sales initiatives, and coaching and developing remote team members to maximize lead conversion, client loyalty and retention. This individual should be eternally optimistic, possess impressive communication and sales skills, and have a passion for connecting with and serving others.

    About The Company

    We are Slick Rock Tanning & Spa, we provide state-of-the-art sun, spray & spa services and we are growing by the day. We are dedicated to helping our clients radiate confidence through affordable, state-of-the-art wellness services. Our mission extends to supporting our team members in achieving their personal, professional, and financial goals. Our core values - transparent, inspirational, aligned, accountable, results-orientated, and disciplined - are the backbone of our business and guide our hiring process.

    OBJECTIVES

    • Ensure Excellence in Customer Service: Uphold the highest standards of service across all client interactions, including calls, emails, and web form inquiries, ensuring Support Specialists comply with company guidelines on service quality.
    • Monitor Team Interactions and Provide Feedback: Regularly review calls and other correspondence between Support Specialists, salon team and clients to ensure quality control, assess team effectiveness, identify areas for improvement, and provide constructive feedback.
    • Manage and Optimize Team Performance: Analyze performance metrics to assess team effectiveness, prepare weekly reports summarizing performance, and identify areas for improvement.
    • Coach and Develop Team: Continuously train and develop team members in customer service, sales techniques, and product knowledge to maximize their potential and enhance client retention.
    • Ensure Optimal Coverage and Schedule Management: Maintain adequate staffing and plan team schedules to ensure comprehensive support coverage during all business operating hours, accommodating peak times.
    • Lead Outbound Sales Efforts: Drive outbound sales initiatives focusing on effective lead conversion to boost revenue and expand the client base.
    • Expert Handling of Escalated Inquiries: Act as the highest point of contact for escalated client issues, ensuring complaints are resolved promptly and to the client’s satisfaction.
    • Maintain In-depth Product and Service Knowledge: Ensure that Support Specialists are continuously informed about changes to company products, services, and policies to keep the team updated and knowledgeable.
    • Foster Seamless Communication: Facilitate effective communication and collaboration between the support team and other departments to ensure alignment and unified service delivery.
    • Drive Continuous Improvement: Identify opportunities to update or improve customer service procedures, make recommendations, and implement strategies focused on enhancing the quality of service and operational efficiency.
    • Champion Company Values and Mission: Actively promote and embody the company’s values and mission in all client interactions and team management practices, ensuring remote team members are aligned with the company culture.
    • Manage Point-of-Sale Software for Accuracy: Oversee the operation and functionality of the point-of-sale software, ensuring all parameters are accurate and data integrity is maintained.
    • Other Duties as Assigned: Be adaptable and prepared to take on additional responsibilities as needed to support the evolving needs of the business, ensuring flexibility and responsiveness within the management role.


    COMPETENCIES

    • Exceptional Communication Skills: Ability to clearly and effectively communicate with clients and team members, both verbally and in writing, ensuring clarity and understanding in all interactions.
    • Strong Leadership and Team Management: Proven ability to lead and manage remote teams, inspiring and motivating staff to achieve high performance and meet service standards.
    • Customer Service Excellence: Deep understanding of what constitutes exceptional customer service, including the ability to anticipate customer needs and exceed expectations.
    • Sales Acumen: Strong skills in sales, with the ability to coach team members on sales techniques and lead by example in outbound sales initiatives.
    • Conflict Resolution and De-escalation: Expertise in handling difficult situations and customer complaints, with a calm demeanor and effective de-escalation techniques.
    • Analytical and Problem-Solving Skills: Capability to analyze performance data, identify trends, diagnose issues, and develop effective solutions to enhance service delivery.
    • Technological Proficiency: Comfort with using and managing technology, including point-of-sale systems, customer relationship management (CRM) software, and other tools relevant to remote team management.
    • Adaptability and Flexibility: Ability to adapt to changing business needs, handle multiple priorities, and remain flexible in various situations.
    • Execution and Good Judgment: Ability to make sound decisions under pressure, demonstrating practical and effective judgment that aligns with company goals and client needs.
    • High Level of Professionalism: Maintains a professional demeanor at all times, setting a standard for the team and ensuring all interactions are handled with respect and integrity.
    • Critical Thinking: Strong capability to engage in complex problem-solving, analyze situations thoroughly, and devise innovative solutions that enhance operational effectiveness and client satisfaction.
    • Organizational and Planning Abilities: Strong skills in scheduling, planning, and resource allocation to ensure optimal staffing and service coverage at all times.
    • Cultural Competence and Team Inclusion: Commitment to fostering an inclusive workplace culture that values diversity and integrates remote team members into the organizational fabric.


    Education And Experience

    • Bachelor’s degree in Business Administration, Hospitality Management, Communications, or a related field preferred.
    • 2 year sales experience required, preferably over the phone.
    • 2 years in a managerial role required.
    • 1 years managing a remote team required.
    • Experience in customer service management, particularly in a call center setting, is helpful.
    • Proven experience leading and developing teams, especially remote teams, is crucial.
    • Experience in conflict resolution and customer complaint management, with a strong track record of de-escalating situations and retaining clients.


    Physical Requirements

    • Prolonged periods sitting at a desk and working on a computer.
    • Must be able to lift up to 15 lbs at times.
    • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements


    COMMITMENT TO DIVERSITY

    As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Slick Rock Tanning & Spa recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates and partners.

    If this position caught your eye, send us your resume! For best consideration, include the job title and source where you found this position in the subject line of your email to admin @slickrocktanningspa.com. Already a candidate? Please connect directly with your recruiter to discuss this opportunity.

    Job Type: Full-time

    Pay: $19-24/hr incentive pay

    Benefits:

    • 401k retirement
    • Health insurance
    • Paid time off
    • Free tanning & spa services
    • Employee discounts
    • Professional training & development
    • Community service opportunities (Habitat for Humanity, 2nd Harvest, Scraps, Blessings Under the Bridge, etc.)
    • Team events (BBQs, Silverwood, Bloomsday, rock climbing, etc.)


    Physical setting:

    • Office


    Schedule:

    • 8 hour shift
    • Monday to Friday
    • Weekend availability


    Supplemental pay types:

    • Bonus pay


    Ability to commute/relocate:

    • Spokane Valley, WA to start, will be relocating office to Post Falls, ID within a few months: Reliably commute or planning to relocate before starting work (Required)
  • 12 Days Ago

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Registered Nurse NICU RN
  • Triage Staffing
  • Pocatello, ID OTHER
  • Start Date: ASAP Shift: 12H Nights (7:15 PM-7:15 AM)Location: Pocatello, IDLength: 13 weeksWeekly Hours: 36.0Beds: At least 2 years’ experienceEither an Associate of Science or Bachelor of Science in ...
  • 3 Days Ago

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Registered Nurse CVOR RN
  • Triage Staffing
  • Meridian, ID OTHER
  • Start Date: ASAP Shift: 12H Days ( 12:00 AM-12:00 AM )Location: Meridian, IDLength: 13 weeksWeekly Hours: 40.0Beds: Registered Nurse (RN) licensedAt least 2 years’ experienceEither an Associate of Sci...
  • 1 Month Ago

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Registered Nurse ICU RN
  • Triage Staffing
  • Pocatello, ID OTHER
  • Start Date: ASAP Shift: 12H Nights (6:45 PM-7:15 AM)Location: Pocatello, IDLength: 13 weeksWeekly Hours: 36.0Beds: Registered Nurse (RN) licensedEither an Associate of Science or Bachelor of Science i...
  • 11 Days Ago

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Registered Nurse ER RN
  • Triage Staffing
  • Call, ID OTHER
  • Start Date: ASAP Shift: 12H Nights (12:00 AM-12:00 PM)Location: McCall, IDLength: 13 weeksWeekly Hours: 36.0Beds: Either an Associate of Science or Bachelor of Science in Nursing (ASN or BSN)Registere...
  • 12 Days Ago

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Registered Nurse Psychiatric RN
  • Triage Staffing
  • Pocatello, ID OTHER
  • Start Date: ASAP Shift: 12H Nights (6:45 PM-7:15 AM)Location: Pocatello, IDLength: 13 weeksWeekly Hours: 36.0Beds: At least 2 years’ experienceEither an Associate of Science or Bachelor of Science in ...
  • 20 Days Ago

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Quality & Safety Clinical Nurse Manager (RN) - HomeCare
  • Hartford Healthcare
  • Gilman, CT
  • Description Job Schedule: Full Time Standard Hours: 40 Job Shift: Shift 1 Shift Details: Work whereevery momentmatters. ...
  • 6/11/2024 12:00:00 AM

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Clinical Nurse Manager, Medical Surgical
  • Rush Copley Medical Center
  • Aurora, IL
  • We are seeking a highly skilled and experienced Clinical Nurse Manager to join RUSH Copley's Medical Surgical team. The ...
  • 6/10/2024 12:00:00 AM

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Clinical Nurse Manager, IMT Brooklyn
  • VNS Health
  • Brooklyn, NY
  • Overview Provides direct psychiatric evaluation, medical assessment and intervention to clients admitted to Behavioral H...
  • 6/10/2024 12:00:00 AM

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Quality & Safety Clinical Nurse Manager (RN) - HomeCare
  • Hartford Healthcare
  • Abington, CT
  • Description Job Schedule: Full Time Standard Hours: 40 Job Shift: Shift 1 Shift Details: Work whereevery momentmatters. ...
  • 6/9/2024 12:00:00 AM

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Quality & Safety Clinical Nurse Manager (RN) - HomeCare
  • Hiring Now!
  • Tolland, CT
  • Description Job Schedule: Full Time Standard Hours: 40 Job Shift: Shift 1 Shift Details: Work whereevery momentmatters. ...
  • 6/9/2024 12:00:00 AM

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MO - Clinical Nurse Manager - Springfield
  • Tekfortune Inc.
  • Springfield, MO
  • Job Description: Education: Licensed RN in the state of employment. Associates Degree or Bachelor s Degree in nursing is...
  • 6/8/2024 12:00:00 AM

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MO - Clinical Nurse Manager - Springfield
  • HexaQuEST Global - Healthcare
  • Springfield, MO
  • Job Description: Education: Licensed RN in the state of employment. Associates Degree or Bachelor s Degree in nursing is...
  • 6/8/2024 12:00:00 AM

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MO - Clinical Nurse Manager - Springfield
  • SOS Healthcare Staffing
  • Springfield, MO
  • Job Description: Education: Licensed RN in the state of employment. Associates Degree or Bachelor s Degree in nursing is...
  • 6/8/2024 12:00:00 AM

Idaho (/ˈaɪdəhoʊ/ (listen)) is a state in the northwestern region of the United States. It borders the state of Montana to the east and northeast, Wyoming to the east, Nevada and Utah to the south, and Washington and Oregon to the west. To the north, it shares a small portion of the Canadian border with the province of British Columbia. With a population of approximately 1.7 million and an area of 83,569 square miles (216,440 km2), Idaho is the 14th largest, the 12th least populous and the 7th least densely populated of the 50 U.S. states. The state's capital and largest city is Boise. Idaho p...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Nurse Manager - Phone Triage jobs
$108,107 to $147,291

Nurse Manager - Phone Triage in Montgomery, AL
We’ve identified four top characteristics and strengths that make the best telephone triage nurses.
February 01, 2020
Nurse Manager - Phone Triage in Kansas City, MO
Patients who receive telephone consultations from their GP or practice nurse are more likely to need care in the month after their phone call than those who see a clinician face-to-face, a UK study suggests.
December 25, 2019
Nurse Manager - Phone Triage in Somerset, NJ
Telephone triage has become increasingly popular in general practice as demand for appointments to see GPs has soared, with patients called by a doctor or nurse who can either deal with the problem over the phone, or decide as and when a patient needs to be seen.
December 26, 2019