Nurse Supervisor - Phone Triage supervises the day-to-day operations and coordinates activities of nursing teams in a nurse triage call center. Plans work schedules and monitors call levels to ensure sufficient staffing and adherence to protocols. Being a Nurse Supervisor - Phone Triage responds to escalated problems and may provide patient care evaluations and guidance to nurses. Typically requires a bachelor's degree in nursing. Additionally, Nurse Supervisor - Phone Triage requires Registered Nurse (RN). Typically reports to a manager or head of a unit/department. The Nurse Supervisor - Phone Triage supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Nurse Supervisor - Phone Triage typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
CORE VALUE COMMITMENT
In common mission, our teams work together with our patients at the center. We strive to continuously improve. We value one anothers diversity of talent, experience, and perspective. We each contribute to something bigger than ourselves while promoting integrity, belonging, and collaboration.
JOB SUMMARY
The Clinical Triage Nurse is the primary contact for all patients and are the voice for the providers entire clinical team. This role works with a multidisciplinary team to ensure that all inbound and outbound telephone calls are triaged in a manner such that appropriate levels of healthcare resources are deployed to each patient in a friendly and courteous manner.
ESSENTIAL JOB FUNCTIONS
KNOWLEDGE, SKILLS & ABILITIES
EDUCATION & EXPERIENCE
Active certification as a Registered Nurse (RN) required. A minimum of two (2) years of experience as an RN utilizing electronic Health Records (EHR) and one (1) year of experience in clinical triage required.
Think Whole Person Healthcare is an Equal Opportunity Employer