Nurse Supervisor - Phone Triage jobs in Oregon
Nurse Supervisor - Phone Triage supervises the day-to-day operations and coordinates activities of nursing teams in a nurse triage call center. Plans work schedules and monitors call levels to ensure sufficient staffing and adherence to protocols. Being a Nurse Supervisor - Phone Triage responds to escalated problems and may provide patient care evaluations and guidance to nurses. Typically requires a bachelor's degree in nursing. Additionally, Nurse Supervisor - Phone Triage requires Registered Nurse (RN). Typically reports to a manager or head of a unit/department. The Nurse Supervisor - Phone Triage supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Nurse Supervisor - Phone Triage typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Recently Added Nurse Supervisor - Phone Triage jobs
RN -Pediatric Phone Advice/Triage Lead
- Central Oregon Pediatric Associates | COPA
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Bend, OR
FULL_TIME
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Central Oregon Pediatric Associates (COPA) of Bend, Oregon, the largest pediatric practice in the region, is hiring a Full time Phone Advice-Triage RN Lead.
At COPA, the Phone Advice-Triage RN Lead plays an integral role serving patients at our friendly and welcoming medical clinic for children of all ages. The Phone Advice-Triage RN Lead is a collaborative member of the Patient Centered Primary Care Home who support the triage team and leadership, while performing the primary functions of a Registered Nurse in assessing patient’s medical conditions over the phone and dispensing the appropriate medical advice. The age ranges that will be evaluated are the infant, toddler, preschool, school age or adolescent patient. The RN is responsible for meeting the standards of advice/triage care established by the organization. The lead role additionally provides leadership support and mentoring to the RN triage team.
The role of the Phone Advice-Triage RN Lead will include but is not limited to the following duties:
Essential Duties And Functions
Maintains an in-depth knowledge of principles, practices, standards, and techniques and demonstrates knowledge in accordance with COPA policies and procedures within pertinent laws and regulations in the following areas:- Excellent interpersonal communication skills and the ability to interact with a diverse population using superior nursing process skills.
- Excellent clinical judgment, knowledge and experience directs the conversation with the patient/family to guide the RN in a decision to give care advice, access appointment or seek emergency assistance.
- Telephone triage nurse provides patient education when appropriate via verbal skills and written skills within Epic EMR and Clear Triage.
- Responds with the appropriate standards of care for specific cases and documents advice given and patient’s/family’s response.
- Provides individualized patient assessments, prioritizing the data collection based on the infant, toddler, preschool, school age or adolescent patients’ immediate condition or needs within timeframe specified by practice’s policies, procedures, or protocols.
- Demonstrates ability to plan, organize and prioritize their workday effectively.
- Ability to accurately forecast pediatric immunizations.
- Calculates safe medication doses medication following the Seven Rights.
- Maintains own clinical skills staying current in skills, equipment, and trends in nursing.
- Assists in the orientation of new personnel and student practicums.
- Assists with coordinating daily staffing assignments for all offices and providing support to other RNs.
- Performs essential duties and functions of the Phone Advice Nurse position including triage and care coordination activities.
- Within electronic health records, can “pend” medications and order labs tests as directed by providers.
- Creates the RN triage team schedule each month
- Manages coverage for sick calls for RN triage team
- Manages RN triage team timecards
- Contact lead for Randall Children’s RN triage team
- Contact lead for Centratel
- Troubleshoot RN triage in basket/phone call issues and coordinate with other team leads and managers on solutions that work for all teams.
- Completes annual evaluations for each team member and supports leadership in identifying both successes and opportunities among the team members
Education and Certification:
Education and Certification- Graduate of an accredited Nursing program, BSN preferred. Current Oregon RN Licensure and license must be in good standing.
- Recognized certifications in addition to OR RN (required) include: CPN, CPEN, OHA HCI Qualified or Certified Interpreter
- Nursing experience required; pediatric experience and telephone triage preferred. Experience with working with electronic medical records systems and MS Office. Epic experience preferred.
- Bilingual in Spanish and English a plus.
- Use of clear and audible speaking voice and the ability to hear normal speech level in person, over the telephone or through use of other required technology. Sitting or standing for long periods of time. Frequent repetitive motion includes computer keyboard use, reaching with hands and arms, and walking. Occasional lifting and or moving up to 30 pounds and on rare occasions up to 50 pounds. Specific vision abilities required include viewing computer monitor for long periods of time, close vision, distance vision, color vision, peripheral vision, and depth perception.
- Must be able to wear appropriate personal protective equipment (PPE) as required.
- Position may qualify to be located local-remote to include on-site meetings and shifts in COPA clinics, business office or community partners. Refer to Remote Work Policy for details.
- Position may qualify to be located remote outside of Central Oregon in approved geographic regions. Refer to Remote Work Policy for details.
- Work inside in a general medical office setting with ergonomically configured equipment.
- The employee is subject to hazards including a variety of physical conditions such as proximity to mechanical parts and chemicals including odors. The employee has been identified as having the likelihood of occupational exposure to blood and other potentially infectious materials, therefore are included in the OSHA Exposure Control Plan with specification for preventing contact with the above materials.
COPA is looking for a candidate with a strong work ethic and a passion for the health of each of our patients. The right candidate will thrive in a private practice where they have the opportunity and flexibility to positively impact the life of a child and their family. If this opportunity resonates with you and you can demonstrate a history of high quality, service-oriented performance, we welcome your application! Please submit a cover letter explaining your desire to work in Pediatrics, your current resume and apply online at www.copakids.com.
COPA is a 5-Star Patient-Centered Primary Care Home, the highest designation, and awarded to clinics which integrate advanced, transformative medical processes and proven best practices for positive patient outcomes. We’re proud of our teams which commit to excellence in a supportive work environment where the patients’ needs come first.
COPA expects all team members, from operations to medical departments, to have a deep commitment to the objectives of COPA, support their fellow team members, and provide the best experience for patients. The right candidate has demonstrated a work ethic that exhibits professionalism while exceeding every expectation of service.
COPA employees are a close-knit group that collaborates to ensure all children are well served. We focus on maintaining a culture of high performance in a personable work environment. The right candidate has a history of positive interactions in team environments, and friendly demeanor toward people of all ages and backgrounds. COPA provides a competitive total pay and benefits package.
About COPA - Central Oregon Pediatric Associates (COPA) has provided excellent, comprehensive and compassionate medical care to children in Central Oregon for over 45 years. Our mission is to provide all children with outstanding medical care and exceed their expectations in a friendly and welcoming environment. COPA is a thriving, independent partnership whose healthcare quality measures exceed all medical care facilities in the region. In addition to pediatric primary care services and procedures, COPA’s Pediatric Center of Excellence also provides behavioral health specialists, lactation services, care coordinators, and newborn patient advocates. We’re committed to serving families where English is not the first language and have interpreters at every location and all shifts. COPA hosts in its clinics over a dozen visiting pediatric specialists from children’s hospitals in Portland, Oregon. COPA has four convenient locations in Bend and Redmond, and is open seven days a week with extended hours, and offers 24/7 telephone pediatric nurse advice - 8 Days Ago
RN Phone Advice/Triage - Part Time (Local Remote)
- Central Oregon Pediatric Associates | COPA
-
Bend, OR
PART_TIME
- Central Oregon Pediatric Associates (COPA) of Bend, Oregon, the largest pediatric practice in the region, is hiring a Pediatric Phone Advice/Triage Registered Nurse (Part Time, Remote - Local to Centr...
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About Oregon
Oregon (/ˈɒrɪɡən/ (listen) ORR-ih-gən) is a state in the Pacific Northwest region on the West Coast of the United States. The Columbia River delineates much of Oregon's northern boundary with Washington, while the Snake River delineates much of its eastern boundary with Idaho. The parallel 42° north delineates the southern boundary with California and Nevada. Oregon is one of only four states of the continental United States to have a coastline on the Pacific Ocean.
Oregon was inhabited by many indigenous tribes before Western traders, explorers, and settlers arrived. An autonomous government ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Nurse Supervisor - Phone Triage jobs
$98,061 to $125,892