Office Supervisor jobs in Montana

RESPONSIBILITIES:

• Drive hotel shuttle to and from airport as needed
• Participates in the selection and training of all front office associates.
• Schedules and supervises workload during shifts of front office associates.
• Evaluates the job performance if each front office associates and provides coaching when necessary.
• Maintains working relationships and communicates with all departments.
• Verifies that accurate room status information is maintained and properly communicated.
• Resolves guest concerns quickly, efficiently, and courteously.
• Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate individuals and departments.
• Works within the allocated budget for the front office.
• Conducts regularly scheduled meetings of front office associates.
• Ensure front office associates always present a neat and clean appearance.
• Prepare performance reports related to front office.
• Monitor high balance guest and take appropriate action.
• Ensure implementation and compliance of all company policies and brand standards.
• Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
• Ensure that employees are always attentive, friendly, helpful and courteous to all guests, managers, and other employees.
• Act as the Manager on Duty, provide guidance and support to all departments in the hotel when required.
• Maybe required to help with housekeeping functions on occasion.
• Perform other duties as requested by management.

• Lift up to thirty (30) pounds
• Walking, bending, stretching, standing and/or sitting for extended periods of time
• Some exposure to chemicals

• Must be enthusiastic and energetic with a passion for hospitality
• Prior supervisory/management experience required, experience in a hotel environment highly desired.
• Ability to read, write, and speak English fluently.
• Proficiency in computers to include Microsoft Word, Excel, and other hotel operating systems
• Proven record of success with Quality Assurance reviews and Guest Satisfaction
• Excellent oral and written communication skills
• Thorough understanding of total hotel operations