Outbound Contact Center Manager jobs in California

Overview

Are you ready to help shape the future of travel and hospitality? CoralTree is seeking an exceptional General Manager to join our team at Outbound Mammoth. As the General Manager, you will oversee all aspects of the hotel's operation, from sales and marketing to engineering and human resources. You will lead the property's executive committee, driving operational excellence and setting the tone for an integrated hospitality experience that consistently delivers distinctive and memorable service. We're looking for someone who shares our passion for creating unforgettable guest experiences, nurturing a vibrant company culture, and building strong connections with our communities.

Responsibilities

• Drive operating success and profitability of the property, achieving financial goals and expectations as established in the annual business plan.
• Lead the marketing and positioning of the property, providing innovative and creative strategies to effectively differentiate the property from competitors.
• Develop and implement strategic and tactical plans to achieve business objectives, consistently delivering accurate forecasting projections and implementing effective adjustments as required to ensure profit integrity.
• Maintain high levels of customer satisfaction from team members and guests alike, continuously striving to exceed expectations and uphold the standards of CoralTree Hospitality.
• Effectively represent the property in the local community, regionally and nationally, building strong relationships with internal and external partners.
• Ensure that the property is operated safely and securely according to property and company standards by implementing policies and procedures that prioritize the health and well-being of our guests and team members.
• Build personal credibility by demonstrating the highest ethical standards, treating others fairly, and inspiring trust with all constituencies, including the ownership group, academy, community, asset management, customers, and team members.
• Lead the career development of self and others by attracting and retaining high performing talent, encouraging, and supporting career development, and driving continuous learning to ensure the growth and success of the team.
• Manage organizational change productively by driving continuous improvement, building support for and adapting to change, and empowering talented and prepared people to succeed.
• Foster a guest service-focused culture by implementing and maintaining a culture that consistently exceeds expectations, ensuring that guests receive exceptional service and memorable experiences.
• Create strategic alignment between owner/company goals, property goals, and individual goals, ensuring that all parties are working towards a common goal and that success is achieved.
• Balance the needs of the ownership group, guests, and team members, considering the needs and interests of each group to ensure a productive and harmonious work environment.
• Possess a thorough understanding of income statements, balance sheets, cash flow, hospitality accounting, and internal control principles to ensure accurate financial reporting and compliance.

Qualifications

The ideal candidate will be:

• Experienced with at least 6 years of hotel operations experience or the equivalent amount of industry experience; OR, equivalent combination of education and work experience.
• A college graduate with a Bachelor’s Degree (associates degree considered) in Business Administration, Hotel & Restaurant Management, or a related field, or the same in experience.
• A strong leader with desire to satisfy the needs of others with a proven track record in a similar position.
• Organized, personable, and have strong verbal and written communication skills.
• Bilingual in English and Spanish a plus.

As a valued member of the CoralTree team, you'll receive a comprehensive benefits package that includes:

• Group medical, dental, vision, life, and disability benefits.
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement
• An employee assistance program.
• Paid time off/sick time
• Participation in a 401(k) plan with a company match.
• Team member free room nights program.

Join us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality.

Salary range: $130,000 - $170,000 35% bonus

This posting will be up through 6/30/24 or until the position is filled.

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