Outbound Contact Center Manager manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures. Additionally, Outbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Outbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Outbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Position Overview: At Outbound Stowe, we don't just serve guests—we craft experiences. As a Night Auditor, you'll play a vital role in creating unforgettable moments for our guests during the overnight hours. You'll be more than a night-time administrator; your dedication to fostering human connections, comfortable experiences, and providing exceptional service will turn ordinary stays into extraordinary memories.
Core Responsibilities:
Beyond the Basics: As a Night Auditor at Outbound Stowe, you'll embody the spirit of our brand in every interaction. You'll connect with guests and enhance their experience, even during the late hours. Your role extends beyond the confines of a front desk; you're an integral part of our larger community, helping to foster a sense of belonging for our guests.
Who We're Looking For: Successful candidates for this role are authentic, approachable, and adventure-curious individuals who embody the values of Outbound Hotels. You're not just passionate about hospitality; you're passionate about creating moments of magic for our guests. Your positive spirit and can-do attitude make you a valuable asset to our team.
The Deeper Meaning: In this role, you have the power to make people feel at home, even when they're far from it. By providing a clean, comfortable space and genuine hospitality, you're not just managing the night shift; you're creating sanctuaries where guests can relax, recharge, and connect with nature and each other. Your attention to detail and commitment to service help guests feel valued, respected, and truly cared for.
Operationalizing the Brand: As a Night Auditor, you'll be an ambassador for the Outbound Hotels experience. Your work reflects our brand's commitment to authenticity, adventure, and community. Every interaction is a testament to our dedication to providing unique, one-of-a-kind experiences that leave a lasting impression on our guests.
Positive Spirit and Attitude: To thrive in this role, you'll need more than just administrative skills—you'll need a positive spirit and an unwavering commitment to excellence. Your easygoing demeanor and sociable nature make you a natural fit for our team, and your enthusiasm for creating memorable experiences shines through in everything you do. With your charming personality and genuine warmth, you'll help guests feel right at home from the moment they arrive.
Join us at Outbound Stowe, where every night is an opportunity to create magic and connect with guests in meaningful ways. If you're ready to embark on a journey of hospitality, adventure, and discovery, we'd love to welcome you to our team.
ADDITIONAL RESPONSIBILITIES
You may be assigned these:
Our expectations from you:
This is what the job requires:
Education:One to two years of post-high school education.
Experience:1 Previous Front Desk experience of employment in a related position with this company or other companies in hotels or administration related work.
Other:Additional language ability preferred but, not required.
Skills & Abilities:
Springboard Hospitality is proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace.
Job Type: Full-time
Pay: $20.00 - $21.00 per hour
Benefits:
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Work Location: In person