Outbound Contact Center Supervisor supervises employees who place telephone calls or other interactions to potential customers. Monitors and evaluates interactions and workflow to ensure that performance standards and the volume target are met. Being an Outbound Contact Center Supervisor is responsible for the daily activity of contact center policies and procedures including meeting contact center operational standards, maintaining employee service levels, improving quality service, preparing reports, keeping equipment operating, maintaining professional and technical knowledge, and accomplishing organizational goals. May require a bachelor's degree. Additionally, Outbound Contact Center Supervisor typically reports to manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Description
Universal Screen Arts, Inc. is a leading omnichannel retail company committed to strengthening the connections between our customers and their loved ones by delivering “Comfort and Joy” through our products and experience. We deliver this by the joy of giving gifts to a loved one, the comfort of snuggling up with a great book or to watch an enjoyable video, or in the case of Support Plus the comfort of relieving pain or providing a solution.
We are looking for a talented Contact Center Supervisor to join our team. As the Contact Center Supervisor, you will be passionate about leading, inspiring and empowering others to build positive relationships with all of our customers. This person is agile and thrives on coaching and developing others. The Supervisor is committed to delivering the best Customer Experience to our customers, vendors, and internal team members while ensuring operational excellence in our Contact Center. The Supervisor will have a strong sense of teamwork and will collaborate with others and provide leadership and training to our Contact Center team members to ensure that all objectives are being met.
Key Responsibilities:
Requirements
Apply today for immediate consideration!