Outbound Contact Center Supervisor jobs in Rhode Island
Outbound Contact Center Supervisor supervises employees who place telephone calls or other interactions to potential customers. Monitors and evaluates interactions and workflow to ensure that performance standards and the volume target are met. Being an Outbound Contact Center Supervisor is responsible for the daily activity of contact center policies and procedures including meeting contact center operational standards, maintaining employee service levels, improving quality service, preparing reports, keeping equipment operating, maintaining professional and technical knowledge, and accomplishing organizational goals. May require a bachelor's degree. Additionally, Outbound Contact Center Supervisor typically reports to manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Recently Added Outbound Contact Center Supervisor jobs
Contact Center- Education Finance
- Axelon Services Corporation
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Johnston, RI
OTHER
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Job Title: Contact Center- Education Finance
Location: Johnston, RI
Duration: 3 Month Contract with possibility of Extension.
Hours: Monday - Friday
Job Description:
This department handles incoming calls in regards to Education finance loans. The contractor will be responsible to take incoming calls on application status, technical calls in regards to the application itself, and electronic signatures. The contractor will also be responsible for promoting and proceeding with over the phone applications. This position will require someone who can problem solve, troubleshoot, and proactively assist customers. Selected contractors will be responsible for providing a differentiated experience on a variety of incoming calls related to education financing for college-bound students and graduates looking to refinance their education debt as well as personal loans for debt consolidation. These detail oriented salespersons will be required to exceed sales goals, multitask and prioritize their daily workload while staying on the lookout for new business.
Required Skills:- Customer Service Experience
- Ability to use Outlook
- Previous Sales or Call Center experience is also a plus. This position is within a call center with call volume between 50-70 calls per day.
- Candidates must have excellent communication skills and be able to work in a fast paced environment.
- Other characteristics include:
- Desire to meet and exceed sales objectives/goals
- Ability to articulate what we have to offer our existing or potential customers
- Confidence and conviction in our product to advise clients on financial resolutions to meet their needs
- Positive attitude and high energy level”
- Able to work with minimal supervision
- Ability to learn and share new concepts quickly
- Proactively assist customers in finalizing their loan
Handle sales calls from prospects and customers who have a need for any of the Consumer Lending Products. Incumbent will assess customer needs through the established Sales framework to identify, advise and recommend solutions for our customers and prospects. Ensure follow up and follow through with both Internal and external customers is occurring to include pipeline management. Serve as the key contact for the borrower throughout the application process. Meet and exceed established volume goals.
Identify cross-sell opportunities on all interactions and deepen customer relationships. Familiarize themselves on new and existing products, services and procedures. Must be fully knowledgeable on all of the required disclosures and regulatory requirements that pertain to the products we offer.
Qualifications- Ability to work independently and successfully in a team environment
- Superior organization and time management skills
- Demonstrated ability to handle multiple tasks efficiently in fast environment
- Effective written and verbal communication skills essential
- Capable of delivering results within specified timeframe
- Proficient PC skills, including MS Office experience
- 2 years sales experience in financial services
- Customer Service/Call Center Experience a plus
- 7 Days Ago
Contact Center Associate/Apheresis Tele-Recruiter, Enterprise
- Rhode Island Blood Center
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Providence, RI
FULL_TIME
- Overview In 1979, the Rhode Island Blood Center was established by the hospitals in Rhode Island as a private, not for profit agency to collect, test, and distribute blood products. Today, the Rhode B...
- 30 Days Ago
Contact Center Associate/Apheresis Tele-Recruiter, Enterprise
- New York Blood Center Inc
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Providence, RI
FULL_TIME
- Overview In 1979, the Rhode Island Blood Center was established by the hospitals in Rhode Island as a private, not for profit agency to collect, test, and distribute blood products. Today, the Rhode B...
- 30 Days Ago
Member Service Advisor - Contact Center
- Navigant Credit Union
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Smithfield, RI
FULL_TIME
- ABOUT: People helping people. That's what a credit union, and in particular Navigant Credit Union, is all about. Our mission is to improve the financial well-being of the families, businesses, and com...
- 2 Days Ago
Member Service Advisor - Contact Center
- Navigant Credit Union
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Lincoln, RI
FULL_TIME
- ABOUT: People helping people. That's what a credit union, and in particular Navigant Credit Union, is all about. Our mission is to improve the financial well-being of the families, businesses, and com...
- 3 Days Ago
Digital Services Advisor - Contact Center
- Navigant Credit Union
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Lincoln, RI
FULL_TIME
- ABOUT: People helping people. That's what a credit union, and in particular Navigant Credit Union, is all about. Our mission is to improve the financial well-being of the families, businesses, and com...
- 17 Days Ago
Outbound Contact Center Supervisor jobs at Popular Companies
About Rhode Island
Rhode Island (/ˌroʊd -/ (listen)), officially the State of Rhode Island and Providence Plantations, is a state in the New England region of the United States. It is the smallest state in area, the seventh least populous, the second most densely populated, and it has the longest official name of any state. Rhode Island is bordered by Connecticut to the west, Massachusetts to the north and east, and the Atlantic Ocean to the south via Rhode Island Sound and Block Island Sound. It also shares a small maritime border with New York. Providence is the state capital and most populous city in Rhode Is...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Contact Center Supervisor jobs
$42,459 to $64,733
Most Popular Cities in Rhode Island for Outbound Contact Center Supervisor Jobs
What does an Outbound Contact Center Supervisor do?
Outbound Contact Center Supervisor in Lafayette, LA
All employees are part of one team and all supervisors are supes of that team.
February 13, 2020