Outbound Contact Center Supervisor jobs in Wisconsin

YOUR TASKS

• Supervise and manage the labor and equipment of the Pick/Pack/Ship operation in conjunction with the control tower guidance and direction. Work closely with all departments to ensure on-time completion and maintain quality of orders to meet customer requirements.
• Work with control tower on labor management and priority of orders. You will oversee direct shipping, pick, and pack and traffic.
• Supervise and coordinates activities of employees.
• Receiving of materials.
• Transferring of materials.
• Hire and ensure proper training of new employees for picking, packing and shipping departments.
• Ensure proper procedures are adhered to and up to date for the control tower for current and new customers.
• Performance management of all employees (KPI’s).
• Document, update and ensure procedures and quality processes are followed.
• Maintain supplies and equipment levels for the department.
• Monitor and adhere to customer requests and vendor specific shipping requirements.
• Update and maintain Kronos and Metrics in excel, as it relates to WMS reporting.
• Monitor picking packing and shipping functions on the floor.
• Ensure that shift end specific procedures with all shipping systems are completed and floor end of shift close out are followed.

YOUR PROFILE

• SAP is a must or equivalent WMS systems.
• 3 years of Supervisory experience or equivalent work experience.
• Bachelor’s Degree is preferred.
• 3 years in aN SAP and /or WMS environment.
• Experience with inventory research.

WE OFFER

• Medical, Dental, Vision, Life Insurance, and Disability Pay.
• 401(k) with company matching up to 6%.
• Paid Time Off, including paid holidays.
• Flexible Spending Accounts.
• Voluntary benefits such as legal and financial assistance, pet insurance, and more.
• Employee Assistance Program.
• Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.
• Commuter benefits.
• Employee engagement activities.

Job Type: Full-time

Experience:

• 3PL Supervisory: 3 years (Required)

Ability to Commute:

• Pleasant Prairie, WI 53158 (Required)

Work Location: In person