Patient Experience Manager jobs in Alaska
Recently Added Patient Experience Manager jobs
Patient Experience Representative
- SouthEast Alaska Regional Health Consortium (SEARHC)
-
Wrangell, AK
FULL_TIME
-
Pay Range:$25.00 - $31.13
SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.
Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, and vision benefits, life insurance and long and short-term disability, and more.
Key Essential Functions And Accountabilities Of The Job- Provides support to patients, visitors, and the public by assisting customers, family members and visitors in a professional manner and helping determine needs. May function as the first point of contact for directing patients to medical and health related services, depending on facility needs.
- Answers questions about SEARHC providers and locations; serves as a resource person and provides accurate information and directions regarding SEARHC locations and services.
- Ensures Customer/Patient satisfaction by assisting with patient satisfaction surveys and managing patient complaints, grievances, and compliments. Complaints and grievances will be managed as outlined in SEARHC policy.
- Performs regular rounds to gauge customer satisfaction and offer support as needed. Relays information to appropriate staff.
- Supports customer service/patient experience goals and initiatives by serving as a liaison between the Patient Experience Division and other departments or divisions. This can include attendance and active participation in various meetings and/or committees as requested.
- Provides transportation to and from SEARHC facilities, as appropriate and as needed based on location. Keeps a log of transport.
- Other duties as assigned.
- This position does not require supervisory responsibilities.
Education, Certifications, and Licenses Required- High school diploma or equivalent – required
- Valid Driver’s License and able to meet insurability requirements - required
- Commercial driving experience/license - preferred
- Two years’ experience in customer service experience – required. An equivalent combination of relevant educational and/ or training may be substituted for experience.
- Knowledge of customer service concepts and practices
- Knowledge of medical terms and practices.
- Knowledge of privacy rules and regulations
- Knowledge of Tribal Healthcare systems
- Knowledge of local and regional community resources and how to access them
- Knowledge of the local road system
- Knowledge of customs and values of Alaska Native Peoples
- Skills In conflict resolution
- Skills with being effective with oral and written communication
- Ability to apply common sense understanding in order to carry out written and oral instructions.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
- Ability to have a sense of courteous and respectfulness when working with patients.
- Able to work independently or as a team member
- Able to establish personal boundaries
- Ability to travel to other SEARHC locations
Up to 25% travel expected
Position Information
Work Shift:OT 10/40
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! - 1 Day Ago
Patient Scheduling Team Manager
- Orthopedic Physicians Alaska
-
Anchorage, AK
FULL_TIME
- Location: OPA Lake Otis AnchorageSchedule For Position 7:00 am - 5:00 pm (Hours will Vary)General Summary: A nonexempt position whose function is primarily to answer inbound phone calls, aiming to res...
- 20 Days Ago
Patient Financial Services Manager
- Yukon Kuskokwim Health Corporation
-
Bethel, AK
FULL_TIME
- Patient Financial Services Manager Department Revenue Management Location Bethel Employment Duration 80 Full time Patient Financial Services Manager Department Revenue Management Location Bethel Emplo...
- 23 Days Ago
Patient Access Manager
- Alaska Regional Hospital
-
Anchorage, AK
FULL_TIME
- This position is incentive eligible. Introduction Are you looking for a work environment where diversity and inclusion thrive? Submit your application for our Patient Access Manager opening with Alask...
- 30 Days Ago
Patient Access Manager
- Global Healthcare IT
-
Juneau, AK
FULL_TIME
- Summary:The Patient Access Manager is responsible for Patient Access Representative Supervisors and their teams at their respective locations across the consortium. This position provides leadership i...
- 2 Months Ago
General Manager | Guest Experience Design
- Wilding Hotels Collective
-
Fairbanks, AK
FULL_TIME
- Overview of Wilding Hotels Wilding Hotels is a unique nature-based hotel where guests can truly disconnect and immerse themselves in the wonders of the great outdoors without sacrificing comfort and l...
- 16 Days Ago
Patient Experience Manager jobs at Popular Companies
Patient Experience Manager 1
- Sodexo
-
WORCESTER, MA
- Unit Description: Patient satisfaction drives you towards success. Knowing you made a difference motivates your personal...
- 6/11/2024 12:00:00 AM
Patient Experience Manager - Somerset, NJ
- Compass Group
-
New Brunswick, NJ
- Patient Experience Manager - Somerset, NJClick Here to Apply OnlineJob Description Crothall Healthcare Salary: $60,000Ot...
- 6/11/2024 12:00:00 AM
Patient Experience Manager - Elmhurst, NY
- Compass Group
-
Elmhurst, NY
- Patient Experience Manager - Elmhurst, NYClick Here to Apply OnlineJob Description Crothall Healthcare Salary: 62,400 - ...
- 6/11/2024 12:00:00 AM
Patient Experience Manager 2
- Sodexo
-
PHILADELPHIA, PA
- Unit Description: Working together, supporting your team, reaching for the best in a high-volume, high paced environment...
- 6/10/2024 12:00:00 AM
Patient Experience Manager (Concierge)
- University of Miami
-
Miami, FL
- Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click he...
- 6/8/2024 12:00:00 AM
PATIENT EXPERIENCE MANAGER, Houston, TX
- Compass Group USA Inc
-
Houston, TX
- Morrison Healthcare Position Title: PATIENT EXPERIENCE MANAGER (TXMedCtr), Houston, TX Salary: $52,000 - $63,000 Morriso...
- 6/8/2024 12:00:00 AM
Licensed Esthetician
- Rewind Health and Wellness by Sharicom Health
-
Lexington, KY
- Job Description Job Description We are seeking a Licensed Esthetician at the Clearwater location of Rewind Medical - Aes...
- 6/8/2024 12:00:00 AM
Patient Experience Manager 2
- Sodexo
-
ARLINGTON, VA
- Unit Description: Let your passion for people be the driver of your success at Sodexo. Through your leadership, your tea...
- 6/7/2024 12:00:00 AM
About Alaska
Alaska is the northernmost and westernmost state in the United States and has the most easterly longitude in the United States because the Aleutian Islands extend into the Eastern Hemisphere. Alaska is the only non-contiguous U.S. state on continental North America; about 500 miles (800 km) of British Columbia (Canada) separates Alaska from Washington. It is technically part of the continental U.S., but is sometimes not included in colloquial use; Alaska is not part of the contiguous U.S., often called "the Lower 48". The capital city, Juneau, is situated on the mainland of the North American ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Patient Experience Manager jobs
$83,111 to $129,067
Most Popular Cities in Alaska for Patient Experience Manager Jobs
What does a Patient Experience Manager do?
Patient Experience Manager
Serves as a resource and advisor to department staff and hospital leaders regarding project management including in the areas of patient experience and change management and including relevant tools and practices.
March 26, 2022
Participates on monthly conference calls with fellow Patient Experience Managers and operations management to communicate patient experience updates, current trends, and identify opportunities to reward and recognize.
March 26, 2022
Collaborates with internal & external experts to implement evidence-based Service Excellence / Patient Experience tools and processes throughout acute care hospitals.
March 22, 2022
Demonstrates knowledge of and supports hospital mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality statements, corporate compliance plan, customer service standards, and the code of ethical behavior.
February 14, 2022
Develops, coordinates, implements and evaluates content related to patient experience programs offered across the organization to all personnel, leadership as well as front line staff in clinical and administrative settings.
January 08, 2022
Collaborate with leadership and medical staff to develop and implement strategic initiatives, identifying and establishing long-and short-term priorities that improve the patient, provider and team member experience.
October 27, 2021