Patient Experience Manager jobs in Colorado

2000 16th Street, Denver, Colorado, 80202, United States of America

At DaVita, we find that our best leaders are those who create an inspiring vision for the future and empowers their team to achieve success. They have always enjoyed tackling difficult problems and believe that the best way to solve them is through collaborative, team efforts. They take ownership of results and instill accountability in those they lead. They are driven, strong communicators, relationship builders, and find real fulfillment in challenging work.

Our growing patient experience team is looking for a passionate, driven individual who can help to transform the ways we care for and communicate with our patients. We are looking to grow our team by adding an Agile project manager to support the delivery of Engagement programs and multi-channel campaigns designed to deliver personalized experiences and improved patient health outcomes while driving business results.

This position works in an Agile environment supporting the Program Manager-- and has responsibility for delivering medium to high complexity projects utilizing the Agile delivery framework. The main scope of work for the Project Manager is to manage and support the Patient 360 team and its partner PODs through discovery, planning, and execution of digital communication campaigns. This includes driving the project and tracking progress via multiple processes including:

• Creation/development of project plans and tracking against schedule
• Managing risks and issues
• Managing creation and tracking of budget
• Communicating effectively to IT, Marketing, and business leadership
• Appropriate escalation of issues with leadership
• Creation of all applicable project artifacts
• Managing projects with geographically diverse teams

This leader will have strong project management skills and agile framework experience—seamlessly leaning in to both technical and business acumen—to reimagine how we use technology to communicate, engage and influence patient behaviors across the village. This leader will have excellent interpersonal and communication skills and will need to excel at building relationships quickly in a dynamic organization.

Essential Duties & Responsibilities:

Project management, execution, and oversight:

• Facilitates the team to successfully plan and execute deliverables using Agile techniques.
• Responsible for managing the overall planning, execution, and delivery of initiatives performed by agile teams
• Leads, plans, schedules, tracks, and manages project deliverables, goals, and milestones; adjusts project plans and/or resources to meet changing needs and requirements
• Assesses risks and creates strategies for risk mitigation and project contingency planning
• Designs and maintains technical and project documentation
• Identifies and resolves project issues; ensures appropriate communication to project stakeholders
• Creates and executes project work plans and revises as appropriate
• Leads/participates in quarterly Program Increment planning sessions
• Support cross-team coordination
• Manages project scope and the change control process as appropriate
• Monitors, reviews, and/or appropriately escalates functional, quality, and timeline issues
• Participates in identifying and prioritizing opportunities for P360 campaigns that will drive organizational goals and KPI’s

Reporting, documentation, communication, and results management:

• Delivers/coordinates communication with all areas of the enterprise that impact the scope, budget, risk, and resources of the work effort being managed
• Provides relevant metrics to gauge team progress with a continual focus on improvement
• Provides project forecasting of project duration, project performance to date, overall project cost, priorities, milestones, capacity
• Develops financial management plan to ensure projects are correlated to the budgets that fund them, financial information is transparent and budget, actual spend and variance calculations are tracked and communicated
• Ensures project plans and all project documents are complete, current, and appropriately stored
• Delivers engaging, informative, well-organized presentations
• Keeps track of lessons learned during the life of the project and facilitates a discussion/review at the end of project as part of closing the project out

Performs other duties and responsibilities as assigned including but not limited to:

• Holds/attends team meetings, phone conferences, and training as needed
• Knows, understands, and follows teammate guidelines, employment policies, and department or company procedures
• And other duties as assigned

What We’ll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed Diversity & Belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and an affirmative action employer. As such, individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

Applications are accepted on an ongoing basis.

Salary/ Wage Range

$68,400.00 - $100,400.00 / year

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits