Patient Experience Manager jobs in Illinois

Summary

The Patient Care Associate (PCA) is responsible for delivering an exceptional customer experience.

This role ensures all sales are compliant with state regulations and that customer needs are heard and

met throughout the sales process. This position is also responsible for ensuring transactions are

accurately recorded in point-of-sale (POS) and inventory tracking systems. Most importantly, this

role embodies the company’s culture and brand image.

Essential Functions and Responsibilities

Sales Responsibilities

• Ensures the consistent delivery of an exceptional customer experience

• Assists customers in product selection based on defined treatment plans and product availability

• Achieves daily/weekly sales objectives by fulfilling customer requests and looking for

opportunities introduce new and alternative products

• Continually develops communication and service skills to increase sales and generate positive

reviews

• Educates customers on product attributes and usage

• Ensures customers are accurately logged into the patient tracking system

• Performs sales transactions in compliance with all regulations governing the sale of cannabis

products

• Completes accurate sales documentation

• Ensures transactions are entered in point-of-sale and inventory management systems in

compliance with state regulations

• Assists in maintaining a safe, clean, and organized dispensary environment

• Complies with all Justice Cannabis Co. policies, procedures and practices governing sales and

service

• Complies with all safety and security protocols for dispensary staff

• Performs administrative tasks (customer profile completion, sales tracking, etc.) as required

• Answers phones, responds to voicemail, and takes phone orders

• Establishes on-going relationships with dispensary customers

• Completes customer profiles to assist in future sales and service opportunities

• Maintains knowledge of new and existing products via vendor training, documentation, and crosstraining

with management, pharmacists, and senior sales consultants

Qualifications

• Two or more years of experience working in a retail or hospitality environment with cash

handling responsibility

• Demonstrated passion for delivering an exceptional customer experience

• Fast-paced, high volume retail sales experience preferred

• Must be at least 21 years of age and possess a valid driver’s license or state ID

• Must pass all required background checks, certifications, and DOH affiliation requirements

• Professional written and verbal communication and interpersonal skills

• Must have strong organizational skills, high attention to detail and the ability to multi-task

Cultural Responsibilities

• Actively models Justice Cannabis Co. ’s values and code of conduct

• Builds strong and effective internal, external, and cross-functional relationships.

• Is committed to creating and maintaining a collaborative, fun, and productive work environment

• Actively participates in team building and cultural development activities

• Models honesty, integrity, and direct communication in daily tasks and interactions

Computers and Technology

• Must be computer literate with the ability to learn operational systems (Alpine IQ, Leaflogix, MJ

Freeway, Veriscan, Microsoft office, and Metrc, etc.)

• Experience working with Outlook email and Microsoft Office suite

Supervisory Responsibilities

This position does not have supervisory responsibilities.

Work Environment and Physical Demands

The work environment characteristics and physical demands described here are representative of those

an employee encounters while performing the essential functions of this job. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be capable of lifting 25 pounds to stock product boxes. Position requires frequent reaching into

cabinets and displays to show and review product. Ability to maintain a stationary sitting or standing

position for up to eight hours in a day based on business needs and sales volume; and, ability to bend

and retrieve products from lower shelves. This role also enters information into sales and tracking

systems requiring hand dexterity and the ability visually verify correct product information