Patient Experience Manager jobs in New Mexico

Summary Statement

Active Life specializes in Prosthetic, Orthotic and Compression solutions by treating, nurturing and transforming clients' lives, empowering them into active opportunity through our unparalleled clinical services and products. In 2021, Active Life joined Ottobock Patient Care. Already known for its worldwide excellence in prosthetic technology and quality patient care, This collaboration will support Active Life Orthotics and Prosthetics and Ottobock’s shared vision to advance innovation, improve access to care, and most importantly deliver the best possible patient care experiences.

We are looking for a bilingual Patient Care Coordinator at our Santa Fe, NM office. We value our employees and offer generous benefits in appreciation of their hard work and dedication.

Duties & Responsibilities

• Provide administrative support of the front desk by answering telephones, taking messages, routing calls or notifying appropriate individuals, printing and posting schedules, checking/sending faxes, assisting with developing/modifying patient appointments, maintaining/reconciling patient information in computer system, and performing quality control audits of records.
• Coordinate patient communications for scheduling and appointment reminders, financial responsibility discussions, procurement of medical documentation from their referral source through direct, phone communication, fax and/or email as appropriate.
• Assist in managing the Work in Process (WIP) daily in collaboration with the Clinicians and maintain all case documentation in system in compliance with best practices established by the company.
• Secure insurance authorizations for patient cases, financial responsibility and medical documentation requirements.
• Maintain a clean office work environment including coordination of all office supplies.
• Handle office petty cash as needed.
• Perform shipping and receiving of products for device procurement and delivery as needed.
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks.
• Create and maintain reporting as needed.
• Ensure customers receive the best service possible and concerns are satisfactorily resolved.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent.
• Two years of office administrative management, preferably in a medical/dental/therapy office.
• Experience with medical terminology, accounts receivable, insurance collections or billing preferred.
• Knowledge of Medicare, Medicaid preferred.
• Customer service experience.
• Bilingual a plus

Benefits

• Medical
• Vision
• Dental
• Health savings accounts with employer contribution
• Flexible spending account options
• Company-paid life insurance policy
• Paid time off
• Company holidays
• Floating holidays
• 100% company-paid short & long-term disability
• 401k match up to 3.5%