Patient Experience Manager jobs in South Dakota

• Entering customer orders accurately and within established standards
• Monitoring orders daily to progress customer orders through to fulfillment.
• Managing emails and answering customer inquiries as well as processing requests
• Initiating & expediting production as needed to meet customer requirements.
• Working cross-functionally with Gates internal teams to process customer requests and address customer needs
• Management of customer scorecards and portals
• Management of new product setup and sample requests
• Assisting with daily Customer Experience operations as needed

• BS/BA Degree preferred
• HS diploma required
• Microsoft Office knowledge required
• Strong attention to detail, organizational skills, and communication; must be able to work in a fast-paced environment managing multiple priorities and deadlines.
• Ability to work effectively with other teams and senior-level executives in a professional manner
• 1-2 years' experience in customer service preferably with a multi-national company
• Strong written and verbal communication skills
• Self-starter with attention to detail and drive to ensure customer success through relentless follow-up
• Experience building relationships with customers and collaborating with a team
• Interest in learning about our complex and unique customers in the Industrial and Automotive markets
• Proficiency with Microsoft Word, Excel, and ability to work within database systems
• Disciplined and supportive of guidelines, policies, and metrics as established by the CX team
• Must be legally authorized to work in the United States on a permanent basis without sponsorship

PAY & BENEFITS

• Full-Time
• Medical, Dental, Vision insurance and other voluntary benefit options: benefits begin on the first day of the month immediately following your date of hire
• Eligible for 3 weeks of paid vacation 11 holidays (9 scheduled & 2 floating). All vacation days are accrued
• 401(k): 3% company contribution and additional 3% company match
• Learn more about the benefits we provide at www.gateshealth.com

WHY GATES?

Founded in 1911 in Denver, Colorado, Gates is publicly traded on the NYSE. While we might operate in a vast amount of time zones we operate as 'One Gates' and have a common goal of pushing the boundaries of materials science. We invest in our people, bringing real-world experience that enables us to solve our customers' diverse challenges of today and anticipate those of tomorrow.

While we expect the best, we also want to give you the best. That's why at Gates we provide an environment where people can succeed from our policy of 'Dress for your Day' (yes - that means you can wear jeans), health club reimbursement, to your ownership of your work/life balance and more. Visit www.gates.com/careers to learn more.

WORK ENVIRONMENT

At Gates, we believe that we are better together. Proximity has been important to our success over the years as there are critical items that are simply better when done together. One of those critical items is efficient collaboration. We cannot underestimate the power of informal conversations and connecting face-to-face with our coworkers.

While performing the duties of this job, the employee is frequently required to sit; use hands and fingers to work with objects, tools, or controls; and use office equipment including computers, telephones, and/or copiers/scanners. The employee must frequently lift and/or move up to 10 pounds.

Gates is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of race, sex, color, religion, age, disability, pregnancy, citizenship, sexual orientation, gender identity, national origin, protected veteran status, genetic information, marital status, or any other consideration defined by law.

Successful applicants for this position must be fully vaccinated against COVID-19 as a condition of employment. All offers of employment for this position will be contingent upon the successful applicant providing proof of vaccination prior to their start date.

For individuals assigned and/or hired to work in Colorado, Gates is required by law to include a reasonable estimate of the compensation for this role. This compensation range is specific to the State of Colorado and takes into account various factors that are considered in making compensation decisions, including but not limited to candidate's relevant experience, qualifications, skills, competencies, and proficiency for the role.

ARE YOU DRIVEN BY POSSIBILITY?