Patient Navigator jobs in Maryland
Recently Added Patient Navigator jobs
Patient Navigator - Spanish Fluency
- Scene Health
-
Baltimore, MD
FULL_TIME
-
Reports To: Senior Operations Manager
Non-Exempt
Hourly Rate: $19 an hour
Scene’s 360° model of care enhances the gold standard of medication adherence, Directly Observed Therapy. Combining personalized video coaching, education, and motivational content, we bring healthcare professionals, patients, and their families together to solve the $500B medication nonadherence problem. Our mobile app allows patients to connect with a care team of pharmacists, nurses, and health coaches through daily video check-ins anytime and anywhere. We make it fun for patients to stay on top of their medications, help them address medication challenges, and empower them to improve their health by addressing barriers to adherence related to social determinants of health.
Responsibilities Include:- Conduct outbound outreach via phone, SMS, and/or in-app channels to individuals eligible for Scene programs and services
- Ask appropriate questions and listen actively to identify specific questions or issues to provide appropriate responses and the type of assistance the customer needs
- Provide health education, understand customer needs, and conduct seamless linkage from initial contact into Scene’s program or connection to existing programs, services, and insurance benefits to address the patient’s needs
- Reply and handle inquiries via telephone and other communication channels regarding health plan benefits and claims, eligibility, medical and other healthcare procedures, billing and payments and other related topics. Conduct outbound and/or return calls to customers as necessary
- Answer and manage inbound inquiries from customers in a prompt, courteous manner while documenting relevant information in a clear and concise manner in computer systems
- Analyze and own problems through to resolution on behalf of the customer in real-time or through comprehensive and timely follow-up with the customer, providing accurate and complete information and solutions
- Communicate and partner with patients tactfully and empathetically to resolve issues, using clear language to translate healthcare-related jargon and complex processes into simple, step-by-step instructions customers can comprehend and act upon
- Handle and process customer complaints/grievances while applying appropriate conflict management skills to de-escalate potentially stressful situations
- Read, comprehend, and verbalize processes and procedures of the organization and of health insurance coverage
- Assist patients with app download and training, including supporting patients in resolving technical challenges when using the Spotlight mobile app
- Maintain patient documentation and scheduled follow-up calls as needed
- Serve as liaison between payer/provider/patient and ambassador for health promotion
- Conduct data entry, data quality check, and data reconciliation exercises to ensure consistent documentation
- All other duties as assigned
- 2-3 years of related experience, including experience working in a healthcare environment
- High school diploma or GED
- Excellent oral and written communication skills
- Spanish language fluency
- Strong interpersonal skills
- Proficiency with database systems and mobile applications
- Experience providing health education
- Action-oriented problem solver with a growth mindset who is willing to roll up their sleeves
- Certification as a medical assistant, community health worker, health coach, or clinician
- Bachelor’s degree
- Experience working in a call center
- Experience in a sales environment
- Experience using Salesforce
- Located in Nevada or the southwest region of the US
- Located in Louisiana or the southeast region of the US
toRuiROIz8 - 10 Days Ago
Patient Resource Navigator
- Mercy Medical Center, Baltimore, MD
-
Baltimore, MD
FULL_TIME
- SummaryThe Patient Resource Navigator works closely with the Breast Center Surgeons, Nurse Practitioners, and Nurse Navigator. The Patient Nurse Navigator also collaborates with medical, radiation, an...
- 10 Days Ago
Patient Care Navigator I
- Mary's Center
-
Adelphi, MD
FULL_TIME
- DescriptionMary's Center is committed to promoting diversity, equity and inclusion (DEI) within our organization and the communities we serve. We embrace diversity of experiences, ideas, and individua...
- 1 Month Ago
Associate General Counsel
- Employee Navigator
-
Bethesda, MD
FULL_TIME
- About Employee Navigator Employee Navigator is a rapidly growing and highly profitable $100M ARR SaaS insurance & HR technology company that works with the nation's leading insurance carriers, payroll...
- 11 Days Ago
Digital Marketing Specialist
- Employee Navigator
-
Bethesda, MD
FULL_TIME
- About Employee Navigator Employee Navigator is a rapidly growing and highly profitable $100M ARR SaaS insurance & HR technology company that works with the nation's leading insurance carriers, payroll...
- 2 Months Ago
Patient service representative
- Patient First
-
Catonsville, MD
FULL_TIME
- The responsibilities of this job include, but are not limited to, the following : Assisting patients using the kiosk prior to registration. Escorting patients in need of emergency assistance directly ...
- 4 Days Ago
Patient Navigator jobs at Popular Companies
Patient Navigator
- Emerson Group
-
Pennsauken, NJ
- Patient Navigator needed for large hospital system in Burlington County. This is a long term temporary assignment. $16.5...
- 6/12/2024 12:00:00 AM
Patient Navigator
- Healogics
-
Ashtabula, OH
- The rewards at Healogics are immense, starting with the important work we do to change patients' lives. We also understa...
- 6/11/2024 12:00:00 AM
Patient Navigator
- Syneos Health/ inVentiv Health Commercial LLC
-
Minneapolis, MN
- Description Responsibilities: The Patient Navigator (PN) is a Field and Virtual based position that will provide reimbur...
- 6/11/2024 12:00:00 AM
Patient Navigator
- Spring Fertility
-
Portland, OR
- Who is Spring Fertility? We're a passionate, dedicated team of leading physicians and scientists who came from some of t...
- 6/11/2024 12:00:00 AM
Patient Navigator
- Community of Hope
-
Washington, DC
- Job Type Full-time Description Are you excited about a new opportunity? Do you have a passion for providing high quality...
- 6/10/2024 12:00:00 AM
Patient Navigator
- AdventHealth
-
Parker, CO
- Please attach a copy of your resume, license/certifications to your applicationthank you! **All the benefits and perks y...
- 6/10/2024 12:00:00 AM
Patient Navigator
- Syneos Health Inc
-
Los Angeles, CA
- Description Responsibilities: The Patient Navigator (PN) is a Field and Virtual based position that will provide reimbur...
- 6/9/2024 12:00:00 AM
Patient Navigator
- Healogics
-
Wellington, FL
- The rewards at Healogics are immense, starting with the important work we do to change patients' lives. We also understa...
- 6/8/2024 12:00:00 AM
About Maryland
Maryland (US: /ˈmɛrələnd/ (listen) MERR-əl-ənd) is a state in the Mid-Atlantic region of the United States, bordering Virginia, West Virginia, and the District of Columbia to its south and west; Pennsylvania to its north; and Delaware to its east. The state's largest city is Baltimore, and its capital is Annapolis. Among its occasional nicknames are Old Line State, the Free State, and the Chesapeake Bay State. It is named after the English queen Henrietta Maria, known in England as Queen Mary.
Sixteen of Maryland's twenty-three counties border the tidal waters of the Chesapeake Bay estuary and...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Patient Navigator jobs
$50,726 to $71,974