Payment Recovery Specialist jobs in Virginia

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Payment Processing Specialist working onsite and Part time in Clifton Forge, VA you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all!

This position requires you to reside within 75 miles of Clifton Forge, VA.

What You’ll be Doing

Have a passion interpreting financial information? You'll analyze financial information to prepare reconciliations and other financial reports.

Whether it's providing audits that can help the customer reconcile their financial transactions, resolving their concerns with a smile, you'll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Analyze and resolve chargebacks from credit card transactions
• Prepare and reconcile transactions and report discrepancies
• Generate and mail letters as directed
• Process, verify, and apply applicable fees to customer accounts / violations within one business day of receipt
• Reconcile transactions and balances to maintain accurate accounts

What You Bring to the Role

• Experience in Bank Reconciliation is a plus
• Accuracy-driven and passionate to keep organized in your work
• Excellent written, verbal, and interpersonal communication skills.
• 6 months or more of customer services experience
• High school diploma or equivalent

Physical requirements of the Role

No heavy lifting is expected. Exertion of up to 10 lbs. of force occasionally may be required

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Base wage starting at $16.25 per hour plus performance bonus opportunities
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

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A Bit More About Your Role

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you.

And we know that you bring with you the one necessary ingredient that can’t be taught a caring and supportive nature that will shine through as you help customers.

Our TTEC community is here for you as one dynamic, global family.

You'll report to a manager. You'll contribute to the success of the customer experience and the overall success of the team.

Last updated : 2024-05-16