Payment Recovery Specialist jobs in Washington

Are you detail-oriented? Like working in a fast-paced environment? Like data entry? This job may be just what you are looking for.

Fabulous benefits package including PTO, Health, and Dental!

Hours : Monday- Friday Day Shift

Location : 1101 Pacific Avenue Tacoma, WA 98402

There is a Numeric Data Entry Assessment and a Sorting Assessment as part of the onsite interview process. If a reasonable accommodation is needed, please see below on how to submit a request.

To apply directly, please visit : https : / / keybank.wd5.myworkdayjobs.com / External Career Site / job / Tacoma-WA / Lead-Specialist R-25147

Essential job duties :

The primary focus is on moderate execution within defined parameters with some expansion to complex issues based on development.

Roles at this level are responsible for moderate operational and / or administrative work

• Administering moderate procedures, analysis, tasks, and reporting while receiving limited instructions for filing, recording, processing, servicing, recording, and / or organization of documentation associated with a product or process
• Reviews and ensures proper documentation or procedures are used for moderate activities
• Identifies and resolves moderate issues by following established guidelines. Refers more complex problems to Senior level or supervisor.

May provides service in relation to moderate complex billing inquiries, service requests, suggestions, and complaints from customers

Individual at this level is expected to use some independence of thought but to refer more complex problems to supervisors or other experts.

while contributing to workflow or process change and redesign, and forming a strong basic understanding of the specific product or process

• Accountable for regular reporting and analysis requests
• Typically covers a broad range of responsibilities rather than focusing on one specific role.
• Recommends and implements programs to solve routine issues
• Is fully proficient in duties while working under moderate to limited supervision.
• Other duties as assigned

Required and / or Preferred Qualifications

• Typically 1-3 years of experience in an operations role
• High School Diploma or GED equivalent. College degree preferred
• Works well with others in a fully developed work team environment
• Open-minded and adaptable to new ideas in a changing environment
• Excellent customer service skills
• Proven excellent verbal / written communication and interpersonal skills
• Demonstrated leadership skills
• Ability to work under pressure and meet deadlines
• Analytical, research, and problem-resolution skills
• Proficient in 10-Key, able to perform with a high degree of speed and accuracy.
• Comfortable navigating multiple computer systems and applications
• Proficient in Microsoft Office applications
• Intermediate understanding of accounting principles
• Intermediate understanding of banking policies, procedures, and government regulations
• Intermediate understanding of loan documentation
• Proven ability to handle all monetary / processing functions independently
• Moderate knowledge / experience in multiple payment delivery channels; OLDS, Lockbox, ACH, wires
• Moderate knowledge of banking policies, procedures, and governmental regulations
• Ability to perform moderate scheduled and non-scheduled maintenance functions
• Proven ability to handle high transaction volumes accurately
• Ability to meet production goals
• Proven ability to handle all customer service inquiries and diffuse difficult customer situations independently
• May train or assist in training new staff
• Ability to work with minimal supervision in decision-making
• Exceptional attention to detail.
• Excellent customer service skills.

There is a Numeric Data Entry Assessment and a Sorting Assessment as part of the onsite interview process. If a reasonable accommodation is needed, please see below on how to submit a request.

About KeyBank :

Working at Key is an opportunity to join a company committed to your success and the success of the clients and communities we serve.

We offer our teammates the skills, mentoring and training needed to meet their career goals and better serve our clients.

Last updated : 2024-05-17