Physical Therapy Attendant assists in the treatment of patients under the direction of physical therapists. Supports physical therapy care by preparing treatment areas, equipments, and materials. Being a Physical Therapy Attendant may be responsible for the operation and maintenance of equipment. Prepares and sanitizes treatment rooms for the patients. Additionally, Physical Therapy Attendant helps maintain the treatment records of the patient. May perform various clerical duties such as greeting patients and scheduling appointments. Typically requires a high school diploma or equivalent. Typically reports to a manager. The Physical Therapy Attendant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
**Job Summary:**
We are seeking a motivated and personable individual to join our team as a Physical Therapy Aide / Front Desk Technician at our growing outpatient physical therapy clinic. We have a large female pelvic floor population, and we are looking for a candidate to ensure the comfort and privacy of our patients. This position plays a crucial role in ensuring the smooth operation of our clinic and providing excellent patient care.
**Responsibilities:**
- Receives and directs incoming telephone calls politely
- Accurately documents messages and forwards to therapists and personnel in a timely manner
- Checks designated voicemail boxes on a regular basis and ensures timely follow-up on all calls
- Appropriately schedules patient appointments; obtains complete and accurate medical, demographic and insurance information, and informs patients of Practice Financial Policy; directs calls to Therapy Billing as appropriate for questions regarding insurance issues
- Explains insurance benefits to patients
- Manages cancellation list, filling open slots wherever possible- Ensures that patients sign in- Ensures patients present with required referrals
- Generates new patients flowsheets and paperwork
- Ensures new patients complete appropriate forms and sign consent and financial agreement prior to visit with provider; ensures all required forms are placed in the appropriate order in the medical record
- Accurately and efficiently enters patient information into computer program; registers new patients and updates established patient information with demographic and/or insurance changes
- Notifies therapist or aide of patient readiness in a timely manner; seeks assistance when appropriate to maintain optimal patient flow
- Updates printed schedule with add-on or cancelled appointments and promptly notifies the billing of any new patients added on
- Collects co-pay, deductible, coinsurance, today’s visit charges, past due visit charges, DME payments; documents payments in computer system and control log; provides receipt to patient; reconciles control sheet with computer system
- Forwards all cash and checks to the Practice Administrator for preparation of deposit slip
- Schedules follow up appointments as necessary- Performs tasks associated with the "opening & closing" of the office (including the straightening of the waiting room)
- Coordinates administrative supply orders
- Manages the rescheduling of patients when a therapist has a change in schedule
- Performs basic administrative tasks including scanning and faxing documentation
**Experience:**
- Experience or knowledge in patient care within outpatient or hospital settings preferred
- Familiarity with medical terminology, orthopedics, anatomy, and physiology is a plus
- Strong patient service skills in a clinic environment
Job Types: Full-time, Part-time
Expected hours: 24 – 32 per week
Medical specialties:
Schedule:
Work setting:
Ability to Commute:
Work Location: In person