Player's Club Director - Casino jobs in New Mexico
Player's Club Director - Casino oversees the activities of the Player's Club staff. Ensures customer satisfaction. Being a Player's Club Director - Casino develops and implements benefits, contests, and promotions designed to increase Player's Club membership and revenue for the casino. May require a bachelor's degree in area of specialty. Additionally, Player's Club Director - Casino typically reports to top management. The Player's Club Director - Casino typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be a Player's Club Director - Casino typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)
Recently Added Player's Club Director - Casino jobs
PLAYER'S CLUB SUPERVISOR
- Sandia Resort And Casino
-
Albuquerque, NM
FULL_TIME
-
Position Summary
Assures Player’s Club Hosts provide outstanding customer service to casino customers. Provides leadership and motivation to staff at all levels to ensure consistent and professional corporate image and the adherence to all implemented policies and procedures. Promotes the benefits of club membership by assisting and educating customers on all benefits.
Supervision Exercised
Supervised by the Player’s Club Manager.
Supervises the Player’s Club Hosts.
Major Duties and Responsibilities
- Supervises hosts on all day-to-day functions and tasks of the Player’s Club including evaluating performance, taking appropriate disciplinary action and commendations when necessary.
- Supervises hosts on all day-to-day functions related to the functions and tasks associated with Ticketmaster outlet.
- Conducts daily staff meetings with hosts to review Stand Up’s and provides updates to promotions, Peak Rewards Members benefits, schedule changes, etc.
- Assists in ensuring the day-to-day operational policies and procedures for the Player’s Club and the use of the player-tracking system are followed at all times.
- Assists in creating and implementing Player’s Club procedures, departmental policies, and adherence to the system of Internal Controls.
- Recommends efficiency improvements to Player’s Club Manager on the daily operations of Player’s Club.
- Assists in training Player Club personnel on day-to-day operations of the Player’s Club.
- Creates a report to record guest related issues.
- Creates player-tracking reports as requested by Player’s Club Manager and management.
- Creates end of shift reports and provides all necessary information daily.
- Makes daily updates to the Performance Journals of each host they worked with that day to provide accurate information for evaluations and performance reviews.
- Assists with promotional/special event including providing the required promotional items need for the event.
- Completes appropriate paper work to retrieve cash from vault to make payouts to customers for all promotions.
- Evaluates promotional events and creates outcome reports with the assistance of Player’s Club Manager.
- Ensures goals, expectations, and customer service levels are achieved, as outlined by the Player’s Club Manager.
- Communicates system problems or concerns regarding program management to Player’s Club Manager and MIS.
- Makes recommendations from a user’s perspective on improvements needed to the player-tracking system.
- Responsible for ensuring inventory tracking and control procedures are adhered to. . There should be Zero unexplained variances with inventory of promotional materials.
- Assists in creating teamwork initiatives in coordination with Player’s Club Manager.
- Routinely and periodically spot checks subordinates primary job responsibility tasks, tracking mechanisms and work to ensure compliance with SOP's and POP's. Document spot checks in Performance Journals and End of Day reports.
- Responsible for completing performance evaluations, training guidelines / coaching & mentoring programs along with scheduling according to appropriate standards for all areas of supervision.
- Responsible for helping prepare expense and revenue departmental budgets in accordance with property timelines and methods, as well as monitor and report on expenses and revenues periodically to ensure guidelines are being followed.
- Performs duties in accordance with property compliance and regulation standards as established by the Pueblo of Sandia and the other governing bodies including but not limited to NIGC and STGC standards.
- Helps hosts achieve outlined goals and plan of action objectives by periodically meeting with and assisting hosts with tasks and needs associated with the goals and objectives.
- Helps perform drawings on a timely basis, conducts and monitors other promotional games (wheel spinning, cash cage etc.) and identify player as a valid winner by verifying player’s card and valid ID against drawing ticket and the information contained within computer system (Konami).
- Assists management in the year over year reduction of exception reports for the department.
- Performs other relevant and related duties as assigned.
Secondary Duties and Responsibilities
Knowledge, Skills and Abilities
- Ability to assist in planning and implementing work schedules.
- Must have excellent customer service, sales and/or marketing skills.
- Good Verbal and Written communication skills.
- Ability to deal effectively with the public and satisfy customer issues.
- Basic money handling and variance tracking skills.
- Ability to organize thoughts and write clearly and concisely in order to create reports, documents, forms, logs and accounting reconciliation via computer and manually.
- Ability to stand for entire shift.
- Ability to lift heavy merchandise.
- Knowledge of computer systems and use of Windows operating systems as well as various computer applications, and data processing and data entry.
- Ability to identify and report fraudulent activity to Player’s Club Manager, Security, Gaming Commission and management.
- Ability to perform all tasks and functions of Player’s Club host position.
Minimum Qualifications, Education and Experience
Required:
- High School Diploma or GED certification.
- Two (2) years customer service including six (6) months prior supervisory experience or training.
- Must be at least 21 years of age.
- Must possess and maintain a valid, unrestricted New Mexico Driver’s License.
Preferred:
- Knowledge of all games offered by casino.
Licensing Status
- Must be able to obtain and maintain the required Gaming License.
- Will require a post-offer, pre-employment and random drug screening.
Working Conditions
- Work is performed indoors and outdoors.
- Work hours subject to change including working odd and unusual hours, including weekends and holidays with overtime work required.
- Must be able to work long hours under stressful conditions.
- Subject to hazards, which may cause personal bodily harm: smoke, common colds, influenza, dust, odors and elevated noise levels.
- Tasks may be performed on uneven, inclined, hard and soft carpeted floors, cement structures and surfaces.
- Duties may involve walking, standing for long periods of time, sitting and crouching.
- Specific required movements include the following:
- Trunk-bend, twist, rotate, push, pull, and carry
- Arms-reach, carry, push, pull, lift, twist, and rotate
- Legs-lift, push, pull, twist, and rotate
- Hands-grasp, manipulate, bilateral coordination, eye and hand coordination, overall and finger dexterity.
- Must be able to lift 50 lbs
- 5 Days Ago
CLUB 49 SERVER CASINO F&B
- Inn of the Mountain Gods Resort & Casino
-
Mescalero, NM
PART_TIME
- Position Title: Server (Apache Tee, Broken Arrow Tap House, Red Hat Grille, Casino F&B) Reports To: Restaurant Manager, Assistant Manager, Supervisor Supervises: N/A Summary of Position Responsible fo...
- 10 Days Ago
Player Services Vault
- Zia Park Casino Hotel Racetrack
-
Hobbs, NM
FULL_TIME
- WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nigh...
- 30 Days Ago
PLAYER SERVICE MUTUELS SHIFT MANAGER
- Zia Park Casino
-
Hobbs, NM
FULL_TIME
- WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nigh...
- 3 Days Ago
PLAYER SERVICE MUTUELS SHIFT MANAGER
- Zia Park Casino Hotel Racetrack
-
Hobbs, NM
FULL_TIME
- WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nigh...
- 4 Days Ago
WINNERS CLUB HOST
- Ohkay Casino
-
SAN JUAN PUEBLO, NM
OTHER
- Job Details Job Location: 340 HWY 68 - SAN JUAN PUEBLO, NM Position Type: Full-Time/Part-Time Salary Range: Undisclosed Travel Percentage: None Job Shift: Any DescriptionPOSITION SUMMARY: The Host/Hos...
- 2 Months Ago
Player's Club Director - Casino jobs at Popular Companies
Club Director
- Anytime Fitness
-
Spencer, IA
- Share our passion. Help fuel our amazing growth! Anytime Fitness is seeking a highly motivated individual with a passion...
- 6/11/2024 12:00:00 AM
Club Director
- Anytime Fitness
-
Sioux City, IA
- Share our passion. Help fuel our amazing growth! Anytime Fitness is seeking a highly motivated individual with a passion...
- 6/11/2024 12:00:00 AM
Fitness Club Director
- Anytime Fitness
-
New Britain, CT
- FITNESS CLUB DIRECTOR AT ANYTIME FITNESS Locations: West Hartford, Glastonbury, Cromwell, Ellington, Somers, Farmington,...
- 6/11/2024 12:00:00 AM
Fitness Club Director
- Anytime Fitness
-
Ellington, CT
- FITNESS CLUB DIRECTOR AT ANYTIME FITNESS Locations: West Hartford, Glastonbury, Cromwell, Ellington, Somers, Farmington,...
- 6/11/2024 12:00:00 AM
Fitness Club Director
- Anytime Fitness
-
Manchester, CT
- FITNESS CLUB DIRECTOR AT ANYTIME FITNESS Locations: West Hartford, Glastonbury, Cromwell, Ellington, Somers, Farmington,...
- 6/11/2024 12:00:00 AM
Fitness Club Director
- Anytime Fitness
-
Enfield, CT
- FITNESS CLUB DIRECTOR AT ANYTIME FITNESS Locations: West Hartford, Glastonbury, Cromwell, Ellington, Somers, Farmington,...
- 6/11/2024 12:00:00 AM
Fitness Club Director
- Anytime Fitness
-
Windsor, CT
- FITNESS CLUB DIRECTOR AT ANYTIME FITNESS Locations: West Hartford, Glastonbury, Cromwell, Ellington, Somers, Farmington,...
- 6/9/2024 12:00:00 AM
Club Director-Suncor
- BOYS AND GIRLS CLUBS OF METRO DENVER INC.
-
Denver, CO
- Description Our Club staff members are educators, coaches, mentors, community leaders, and ambassadors. They don't just ...
- 6/7/2024 12:00:00 AM
About New Mexico
New Mexico (Spanish: Nuevo México Spanish pronunciation: [ˈnweβo ˈmexiko] (listen), Navajo: Yootó Hahoodzo pronounced [jòːtxó xɑ̀xʷòːtsò]) is a state in the Southwestern region of the United States of America; its capital and cultural center is Santa Fe, which was founded in 1610 as capital of Nuevo México (itself established as a province of New Spain in 1598), while its largest city is Albuquerque with its accompanying metropolitan area. It is one of the Mountain States and shares the Four Corners region with Utah, Colorado, and Arizona; its other neighboring states are Oklahoma to the north...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Player's Club Director - Casino jobs
$53,679 to $98,806
Most Popular Cities in New Mexico for Player's Club Director - Casino Jobs
What does a Player's Club Director - Casino do?
Player's Club Director - Casino in Lincoln, NE
The Resorts World Catskills Players Club card is designed to give you benefits within its doors and beyond.
January 07, 2020
Player's Club Director - Casino in Orange, CA
If you ever win on a free chip from club player casino you will not receive your money.
January 28, 2020
Player's Club Director - Casino in Modesto, CA
Club membership is free and some casinos reward you as soon as you sign up with free play or a meal on the house.
December 28, 2019