Policy Change Supervisor jobs in Washington

Policy Change Supervisor supervises a group of insurance policy change technicians to ensure that policy changes and requests are carried out according to established guidelines. Determines action on changes for which a policyholder has applied, but which are not covered by policy provisions, and computes costs or allowances for policy changes. Being a Policy Change Supervisor contacts policy owners and field agents with pertinent information that may affect a policy change. Does not have underwriting approval. Additionally, Policy Change Supervisor requires a bachelor's degree. Typically reports to a manager or head of a unit/department. The Policy Change Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Policy Change Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Utility Policy & Community Relations Supervisor
  • City of Kirkland
  • Kirkland, WA FULL_TIME
  • The City of Kirkland is looking to hire a Utility Policy & Community Relations Supervisor for the Public Works Department!

    Why Kirkland? 

    Ranked as one of the most livable cities in America, Kirkland is an attractive and inviting place to live, work, and visit.  We have big city vision while maintaining a small-town, community feel.  If you are a candidate with the desire to join an organization looking to innovate into the future, the City of Kirkland is the place for you!   

    If you ask our employees why they love where they work, they will tell you about the great people, work environment, supportive leadership and City Council, and fearless innovation.  

    We also invest in you! 

    Competitive Wages:  We strive to maintain competitive compensation packages and work to provide wages that meet the knowledge, skills, and abilities of our employees.  

    Awesome benefits:  The City offers benefits that are unmatched by most other employers.  Please click on the benefits tab above to view more details.  

    Childcare Programs:  To help address the challenge of finding reliable childcare, the City of Kirkland has reserved spots for City employees at local and regional providers, available at a discount.  New employees gain access to Kirkland’s reserved spots as soon as they start employment.  Learn more!

    Training and Career Development:  The City of Kirkland believes in developing its employees.  You will have access to training opportunities designed for career development and advancement based on your position, skills, and interests.  

    Job Summary 
    The Utility Policy & Community Relations Supervisor is responsible for advising the City Council, City Manager, and Director on highly complex and often politically sensitive utility policy issues, strategies, rates, and service impacts that could affect the City, ratepayers, or the public. Exercises substantial, independent, professional, and managerial judgement in addressing, modifying, and expanding utility program policies, goals, and objectives, or making recommendations about the same.  
     
    Responsible for short- and long-term strategic planning; intergovernmental relations and regional utility collaboration; rate policy development and analysis in partnership with the Utility Operations Manager; and the Supervision of the utility communications team.
     
    Distinguishing Characteristics: The Utility Policy & Community Relations Supervisor oversees strategic planning for utility policy issues. This position is distinct from the Utility Operations Manager position, which primarily oversees administration and operations of utility work groups. The Supervisor is a part of the Public Works Leadership Team, reporting directly to the Public Works Director and advising City leadership on complex issues.
     
    Essential FunctionsEssential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following:
    • Represents the City at regional, county, and statewide committees and forums.
    • Supports elected officials serving on regional utility committees and intra- and inter-governmental relations through the consistent monitoring and communication of emerging utility-related issues to City leadership and City Council.
    • Prepares policy analyses and reports for the City Council, City Manager, and Director.
    • Develops the City’s long-term policy framework for regional positioning and achievement of the City’s vision.
    • Identifies and delivers policy solutions across a range of topics including affordable housing, climate change, waste reduction, low-income customer assistance programs, and other relevant topics.
    • Oversees the independent analysis and adoption of rates for all utilities within the City’s purview. Prepares or assists in the preparation of utility operating budgets.
    • Manages community outreach and education staff; participates in and facilitates City, department, and community meetings; coordinates interdepartmentally among divisions for consistency and planning of outreach messaging.
    • Reviews analysis of economic and revenue trends and estimates and operational and capital expenditures.
    • Analyzes and recommends alternative utility policies, including debt management issues and financing.
    • Reviews funds balances and cost-revenue ratios for existing and projected levels of service for use in long-range planning and to anticipate financial and operational concerns related to utilities.
    • Reviews and/or drafts existing and proposed legislation of the city, County and State governments and ordinances relating to utility matters and recommends alternatives.
    • Develops and integrates utility policy with the City’s General Sewer Plan, Water Plan, Solid Waste Plan, Sustainability Master Plan, Surface Water Master Plan, and Comprehensive Plan.
    • Works with other governmental jurisdictions in the development and implementation of interlocal agreements, long-range strategic plans, and policies related to utilities.  
    • Consistently applies a racial equity lens to new and existing policies so that all customers and communities equitably share in the outcomes of the City’s work.
    • Leads, manages, supervises, develops, mentors, and holds accountable staff in community outreach and education related to utilities.
    • Provides departmental management support; actively participates on the Department’s Management Team.
    • Fosters a positive and supportive work environment; promotes diversity, equity, inclusion, and belonging in the workplace, contributing to an environment of respectful living and working in a multicultural society.
     
    Peripheral Duties:
    • Performs special assignments as directed.
    • Performs functions as assigned in the City’s emergency response plan in the event of an emergency.
    • Knowledge of the Public Works Department mission, policies, procedures and priorities.  
    • Knowledge of the principles and practices of modern public administration and policy development; extensive knowledge of federal, local and regional/county issues impacting utility programs and operations.
    • Skill in identifying emerging issues, developing and implementing new approaches; ability to anticipate and resolve problems before a crisis ensues.
    • Strong ability to maintain confidences and routinely handle extremely sensitive and political information; skill in human relations, diplomacy, tact and negotiating.
    • Ability to develop and maintain productive relationships with elected officials, community leaders, advisory boards, the news media, and the general public.
    • Understanding of the City’s political environment and sensitivities; ability to function
    • effectively within that environment.
    • Skill in researching complex issues and developing recommended actions; ability to conduct complex administrative studies. Ability to prepare informative reports and deliver persuasive, succinct presentations to senior management and elected officials as required.
    • Skill in effective, clear and persuasive oral and written communications to individuals and groups. 
    Minimum Qualifications:
    • Education: Bachelor of Arts or Science degree from an accredited four-year college or university with a degree in public policy, public administration or related field.
    • Experience: 5 years of professional related experience in public policy formulation and implementation and overseeing utility and customer-related programs. 2 years of direct supervisory experience or serving as a lead on a multidiscipline group.
    • Or: In place of the above requirements, the incumbent may possess any combination of relevant education and experience which would demonstrate the individual’s knowledge, skill, and ability to proficiently perform the essential duties and responsibilities listed above.
     
    Licenses and Other Requirements:
    • Master’s degree in public policy, administration, or related field is highly desirable.
    • Must have a valid Washington State Driver’s license and ability to remain insurable under the City’s insurance to operate motor vehicles.
     Physical Demands and Working Environment: 
    This position works primarily in an office environment. The position will require working extra hours, including nights and weekends, to attend and/or make presentations at meetings of City and regional events.  

    Selection Process
    Position requires a resume and cover letter for consideration of application.  Please note how you meet minimum qualifications within the cover letter.  Applicants who are selected for next steps in the hiring process will be invited by phone or e-mail.  Candidates are encouraged to apply at the earliest possible date as screening, interviewing, and hiring decisions will be made through the recruitment period, until such time as the vacancy is filled.

    The City of Kirkland is a welcoming community where every person can thrive and grow. We value diversity, inclusion, belonging, and work together to support our community. We do this by solving problems, focusing on the customer, and respecting all people who come into the City whether to visit, live, or work.  As an Equal Opportunity Employer, we are committed to creating a workforce that does not discriminate on the basis of race, sex, age, color, sexual orientation, religion, national origin, marital status, genetic information, veteran status, disability, or any other basis prohibited by federal, state or local law. We encourage qualified applicants of all backgrounds and identities to apply to our job postings.  Persons with a disability who need reasonable accommodations in the application or testing process, or those needing this announcement in an alternative format, may call 425-587-3210 or Telecommunications Device for the Deaf 425-587-3111.  


  • 1 Month Ago

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Front Office Services Supervisor Person
  • Front Office Services Supervisor Person
  • Seattle, WA FULL_TIME
  • As an Office Service Person, you’ll be in charge of supporting copy/print duties, take incoming mail to the right office/department, scheduling conference rooms/guest office space, answering phones, r...
  • 19 Days Ago

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Senior Director of Development
  • Washington Policy Center
  • Seattle, WA FULL_TIME
  • Washington Policy Center (WPC) is a nonprofit, nonpartisan think tank doing the research and making the recommendations that ensure public policy in our state leverages the power of the free market --...
  • 2 Days Ago

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Sr. Director of Development
  • Washington Policy Center
  • Seattle, WA FULL_TIME
  • To view details and apply for this opportunity, please visit https://washingtonpolicy.bamboohr.com/careers/30?source=aWQ9MjE= if you're an up-and-coming fundraiser or a seasoned leader with questions,...
  • 3 Days Ago

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Part-time Program Associate
  • Washington Policy Center
  • Seattle, WA PART_TIME
  • Job Title: Part-Time Program Associate Location: Washington Policy Center Reports to: Chief Operating Officer (COO) Hours: 20 hours per week through November 1, 2024, with the possibility of extension...
  • 15 Days Ago

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Policy Intern
  • Seattle Housing Authority
  • Seattle, WA INTERN
  • We offer a competitive salary, great benefits, and work that matters to our community. The Organization: The Seattle Housing Authority (SHA) is a growing, innovative, and mission-driven Agency in Lowe...
  • 4 Days Ago

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Senior Instructor - Simulator Change Coordinator
  • Chesapeake Professional Development Group, LLC
  • Surry, VA
  • Develop instructional materials and conduct training for the INPO Accredited I&C technical training program at Surry nuc...
  • 6/11/2024 12:00:00 AM

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Document Control Specialist
  • CREATIVE ELECTRONICS AND
  • South Elgin, IL
  • Job Description Job Description About Creative Electronics Creative Electronics and Software (CES) is a privately held, ...
  • 6/10/2024 12:00:00 AM

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Document Control Senior Specialist (Configuration Management)
  • General Dynamics Corporation
  • Huntsville, AL
  • Responsibilities for this Position Document Control Senior Specialist (Configuration Management) US-AL-Huntsville Job ID...
  • 6/9/2024 12:00:00 AM

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Customer Service/Change Coordinator
  • Branex Group
  • Lake Orion, MI
  • Job Description Job Description Customer Service – Lake Orion, MI Customer Service Representative is responsible for pro...
  • 6/8/2024 12:00:00 AM

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Document Control Coordinator I
  • Zachry Group
  • Orange, TX
  • Job Description COMPANY NAME: Zachry Group JOB TITLE: Document Control Coordinator I DEPARTMENT: Document Control LOCATI...
  • 6/8/2024 12:00:00 AM

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Dispatch Associate - Onsite
  • Viva USA, Inc.
  • Topeka, KS
  • Title: Dispatch Associate - Onsite Description: Dispatch Admin The Dispatch Associate is responsible for the daily coord...
  • 6/7/2024 12:00:00 AM

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Incident Response/Change Management Coordinator
  • Insight Global
  • Greenville, SC
  • Must Haves: Bachelors Degree and 3-5 years of experience in an incident problem change, request management, incident res...
  • 6/7/2024 12:00:00 AM

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Executive Administrative Assistant
  • Poling & Associates
  • Columbus, OH
  • Job Description Job Description POLING presents a unique opportunity for the right candidate. If you are the best, this ...
  • 6/7/2024 12:00:00 AM

Washington (/ˈwɒʃɪŋtən/), officially the State of Washington, is a state in the Pacific Northwest region of the United States. Washington is the northwestern-most state of the contiguous United States. It borders Idaho to the east, bounded mostly by the meridian running north from the confluence of the Snake River and Clearwater River (about 116°57' west), except for the southernmost section where the border follows the Snake River. Oregon is to the south, with the Columbia River forming the western part and the 46th parallel forming the eastern part of the Oregon-Washington border. To the wes...
Source: Wikipedia (as of 04/17/2019). Read more from Wikipedia
Income Estimation for Policy Change Supervisor jobs
$78,093 to $102,098

Policy Change Supervisor in Parkersburg, WV
·       Attempt to resolve the issue through discussion with the Graduate Advisor and the original supervisor.
January 19, 2020
Policy Change Supervisor in Charleston, SC
The traditional role of the supervisor has been to plan, direct, and control the work done by subordinates.
February 03, 2020
Policy Change Supervisor in Cheyenne, WY
·       Ensure that both “old” and “new” supervisors are part of the decision.
January 29, 2020