Policy Processing Clerk jobs in Nevada

Who we are:

VBG (Veteran Benefits Guide) was founded by a former United States Marine with the goal of ensuring that Veterans receive the correct disability benefits in a timely manner. Since it was founded, VBG has helped more than 35,000 Veterans with their VA (Veteran Affairs) disability claims. As a company founded by a Veteran and staffed by many Veterans and families of Veterans, Veteran Benefits Guide is committed to advocating for policies that protect the rights and interests of former servicemembers. ?

What we are looking for:

We are looking for a Document Processing Specialist who is a committed and dependable individual possessing excellent customer service, communication, and organizational skills. This role requires strong time management and the ability to follow through on time-sensitive tasks. This role requires performing critical tasks, including the management of correspondence. Client follow-up and tracking will be required by this position to complete the mailing of claims, SF180s, and initial documentation. In this position you will communicate effectively and professionally in writing, over the phone, and in person with a diverse group of internal and external callers and visitors. The Document Processing Specialist must be able to implement and

What we offer:

We invest in our people, supporting their growth through mentorship and professional development. We strive to offer work-life balance, creating a business culture that is people-focused and fun. Here are some of the benefits you can expect as part of our team:

• Compensation: $18.00 per hour
• Work/life balance: We offer a Monday – Friday 8 a.m. to 5 p.m. schedule.
• Benefits: Choice of Medical, Vision, and Dental plans with company premium contributions, accrual of 40 hours of PTO (Paid Time Off) & 40 hours of sick time annually, 8 paid holidays plus a floating holiday, 401k with company match after 90 days. Metric-driven bonus and many other benefits.
• Growth and Development: In-house training and on-the-job development prepare our employees for promotional advancement, leadership opportunities, and lateral transfer skill development.

Education and Previous Work Experience:

High School Graduate

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• High Attention to Detail
• Verifying the accuracy of client information and obtaining missing information.
• Coordinate with internal teams to ensure all required documents are complete and accurate.
• Reconcile or note and report discrepancies found in documentation and claims.
• Efficient handling of time-sensitive and confidential materials.
• Maintains confidentiality of client records.
• Observe HIPPA compliance.
• Use logic, critical thinking, and reasoning to identify the strengths and weaknesses of alternative solutions to problems.
• Corresponding with clients via phone and e-mail
• Reviewing details of forms for signatures
• Keeps supervisors and managers abreast of workflow influxes and variances.
• mentation.
• Prepares incoming/outgoing documents and mail for distribution.
• Work on multiple projects simultaneously and take them to completion.
• Processes, packages, and claims for mailing to the VA daily and weekly.
• Completes any additional duties accurately and timely as assigned by the supervisor.

Qualifications or Competency:

• Proficient multi-tasking and prioritization skills
• Excellent internal and external customer service skills
• Superlative attention to detail
• Ability to interact with customers and business partners professionally.
• Ability to maintain focus and professionalism in high-pressure situations.
• Proficient computer skills and type 30 WPM
• Microsoft Office proficiency
• Ability to work independently or in a team environment.
• Articulate with excellent telephone etiquette and active listening skills.
• Strong work ethic with a customer-centric focus
• Ability to demonstrate personal credibility and effectiveness.
• Metrics-focused and welcomes constructive feedback.
• Willingness to embrace change and successfully implement new approaches and ideas.

Supervisor Responsibilities:

This position has no supervisory responsibilities.

Work Environment:

This job operates in a professional office-based environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and listen. The employee frequently is required to sit, stand, walk, finger, handle, feel, and reach in all directions, including overhead.

Position Type:

This is a full-time position.

Core Business Hours:

Monday–Friday 8 a.m. – 5 p.m. – additional hours may be required infrequently.

EEO:

Veteran Benefits Guide (VBG) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, national origin, ancestry, physical disability, mental disability, medical condition, marital status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender (including gender identity and gender expression), genetic characteristic, sexual orientation, registered domestic partner status, age, military or veteran status, hairstyle or hair texture, reproductive health decision making, or any other characteristic protected by federal, state, or local laws.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.