Power Systems Rental Operations Manager manages rental group (coordinators, yard personnel and transport drivers). Ensures that proper standards of service are provided to customers, Branch Rental operations, and the Sales Department. Being a Power Systems Rental Operations Manager requires a bachelor's degree in a related area. Typically reports to a head of a unit/department. The Power Systems Rental Operations Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Power Systems Rental Operations Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
The Operations and Systems Manager at Pfitzer Pest Control is a pivotal role responsible for the oversight of critical operational aspects within our organization. This multifaceted management position entails managing field technicians, developing and implementing training programs, optimizing systems and technology, enhancing sales and marketing efforts, ensuring exceptional customer service, and maintaining thorough documentation of processes and procedures. This operations manager role also involves providing office and call center support, optimizing routing efficiency, and offering crucial assistance during peak seasons and hours. We seek a strategic thinker with strong leadership skills and a dedication to continuous improvement across all operational functions.
Work Schedule: M-F: 8am-5pm or 9am-6pm. Seasonally (May-September) there may be longer days and weekends. An evening sweep of alerts and messages may be required. Emergencies may also take place on weekends and evenings.
Benefits/Incentives:
Tasks:
The role of the Operations and Systems Manager at Pfitzer Pest Control is a multifaceted and dynamic position responsible for overseeing various critical aspects of our operations. This individual will play a pivotal role in managing field technicians, developing and implementing training programs, optimizing systems and technology, enhancing sales and marketing efforts, ensuring top-notch customer service, and maintaining rigorous documentation of processes and procedures. Their responsibilities also encompass office and call center support, routing efficiency, and providing critical assistance during peak seasons and hours. As a key contributor to our company's success, this role requires a strategic mindset, strong leadership, and a commitment to continuous improvement across all facets of our operations.
Requirements:
Job Location: Mobridge, SD (Home Base) with Regular Travel to Aberdeen, SD; Huron, SD; and Sheridan, WY
Key Success Characteristics:
1. Analytical and Problem-Solving Abilities: This role involves optimizing processes, tracking metrics, and implementing new systems. Having strong analytical and problem-solving skills allows the manager to identify areas for improvement, make data-driven decisions, and address challenges efficiently.
2. Excellent Communication and Collaboration: Successful coordination between various departments and team members relies on clear, open, and effective communication. Strong interpersonal and communication skills are essential for fostering collaboration, sharing ideas, and ensuring that everyone is aligned with the company's goals and processes.
3. Strong Leadership Skills: Effective leadership is crucial for managing a diverse team of field technicians, office staff, and call center representatives. The ability to inspire, motivate, and guide team members, set clear expectations, and provide constructive feedback is essential for success.
4. Promotes a Growth-Oriented Culture: This role plays a pivotal part in advancing our growth and expanding our reach to potential customers. It involves actively engaging in prospecting and networking, both while visiting our various locations and providing on-site support at our headquarters. The responsibilities encompass identifying potential new customers, including property owners, businesses, property managers, homeowners, and farmers/ranchers. Additionally, diligent research and prospecting efforts are required to consistently discover opportunities for expanding our customer base. This entails promoting our pest control services and crafting enticing special promotions or incentives to attract new customers while also extending additional services to our existing clients.
5. Adherence to Company Policies: Another critical role is overseeing the development and maintenance of company policies, procedures, and protocols. You will be responsible for ensuring that a protocol is created for any task repeated more than twice, whether by yourself or a team member. Additionally, you must strictly adhere to company policies as outlined in various resources such as the Handbook, Protocol Book, Online Processes, and Procedures. Your duties will also involve delivering work punctually while upholding high-quality standards, effectively managing your time and tasks, actively pursuing continuous learning and personal growth, consistently demonstrating follow-through, and meeting expectations with timeliness and quality.
Job Type: Full-time
Pay: $45,000.00 - $80,000.00 per year
Experience level:
Schedule:
Ability to Relocate:
Work Location: In person