Production Control Supervisor jobs in Delaware

Summary Statement

The incumbent is responsible for assisting with supervising staff who prepare and process collections-related documents, including distributing, and assessing the work of staff.

Work includes assisting staff in applying state and federal tax laws to cases; reviewing taxpayer accounts to ensure collection of the outstanding balance due;

assisting with reviewing and approving judgement and garnishment documents; identifying and resolving errors; and responding to taxpayer concerns.

In addition, the incumbent will develop and implement training programs to provide staff with the knowledge needed to process documents.

Essential Functions

Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

• Plans, assigns, and supervises the technical work of subordinates to include training, hiring, and performance evaluation.
• Provides guidance on complex issues often involving cross-functional areas.
• Responds to complex questions or resolves issues from internal or external customers.
• Prepares manuals and other instructions for use by subordinates and department officials regarding proper credit / refund procedures, methods, and systems.
• Gathers / compiles production / quality data for various reports / studies used in managing process improvement.
• Serves as primary liaison among work groups Division wide. Shares information, as appropriate, with agency customers, vendors, and other public agencies.
• Develops / recommends improvements to unit workflow and workflow connections to other units within the Division.
• Analyzes and interprets State laws, rules, and regulations applicable to unit responsibilities.
• Recommends system changes to facilitate user applications / improve processing methods / results.

Job Requirements

JOB REQUIREMENTS for Assistant Production Supervisor

Applicants must have education, training and / or experience demonstrating competence in each of the following areas :

• Six months experience in accounting support which includes performing financial transactions such as classifying, computing, verifying, recording / posting, reconciling, audit / examination, summarizing financial data, and compiling reports.
• Six months experience in data collection which includes collecting, compiling and maintaining data from multiple sources such as files, records, databases, customers, staff or others.
• Six months experience in record keeping which includes maintaining records, logs, and filing systems.
• Six months experience in using an automated information system to enter, update, modify, delete, retrieve / inquire and report on data.
• Knowledge of staff supervision acquired through course work, academic training, training provided through an employer, or performing as a lead worker overseeing the work of others;

OR supervising staff which may include planning, assigning, reviewing, and evaluating the work of others; OR supervising through subordinate supervisors a group of professional, technical, and clerical employees.

Additional Posting Information

This position is a classification organized under an exclusive bargaining representative (labor organization) that has been elected by employees as their representative for collective bargaining and other applicable terms and conditions of employment, in accordance with Title 29, Chapter 59 and Title 19, Chapter 13 and 16.

This position is covered by a collective bargaining agreement based on its individual terms.

Conditions of Hire

Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S.

Applicant must complete satisfactory criminal background check, reference checks, confirmation of compliance with federal and state tax laws, and any other required condition of employment.

Benefits

Last updated : 2024-06-10