• Provide strategic direction and leadership in the development and implementation of quality control initiatives across all Doxim locations.
• Spearhead improvement initiatives, ensuring compliance with established quality and service levels throughout all phases of the processing and production process.
• Develop and maintain key performance indicators (KPIs) and metrics to measure the effectiveness of quality control processes, providing regular reports and analysis to senior management. (Metric focused/driven analysis and decision making)
• Foster a culture of first-time product quality, productivity improvement, and customer satisfaction.
• Drive a culture of continuous improvement within the quality control function, fostering innovation and implementing measures to enhance product quality and customer satisfaction.
• Collaborate with suppliers and vendors to ensure the quality of materials and services supplied meets established standards and specifications.
• Lead investigations and resolve quality-related issues and customer complaints in a timely and effective manner, implementing corrective and preventive actions as necessary across the business unit.
• Collaborate closely with other departments, including professional services, data processing, operations, and customer service, to ensure alignment of quality control efforts with overall business objectives.

Qualifications:

• Holds a bachelor’s degree in Quality, Industrial, or Mechanical Engineering.
• Experience in Quality Assurance/Quality Control.
• Excellent communication, leadership, and project management skills.
• Experience in and solid understanding of Six Sigma and Lean principles.
• Strong analytical thinker with problem-solving & communication skills.
• Excellent written/oral communication and interpersonal skills and is customer-focused and enthusiastic.
• Strong customer orientation, a sense of urgency, and a growth mindset.
• Is a team player who has proven mentoring and coaching abilities, and has demonstrated the ability to motivate, inspire others, and drive change within the organization to meet team goals/objectives