Quality Assurance Specialist jobs in Illinois
Quality Assurance Specialist implements company and regulatory quality standards for product manufacturing. Knowledgeable of industry and governmental quality regulations. Being a Quality Assurance Specialist audits and reviews quality data according to existing procedures. Documents results in required format. Additionally, Quality Assurance Specialist requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Quality Assurance Specialist work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Quality Assurance Specialist typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
Recently Added Quality Assurance Specialist jobs
Quality Assurance Specialist
- UNITE HERE HEALTH
-
Aurora, IL
PART_TIME
-
UNITE HERE HEALTH serves 190,000 workers and their families in the hospitality and gaming industry nationwide. Our desire to be innovative and progressive drives us to develop impactful programs and benefits designed to engage our participants in managing their own health and healthcare. Our vision is exciting and challenging. Please read on to learn more about this great opportunity!
The Quality Assurance Specialist will ensure that we are providing excellent service to our participants by providing accurate, compassionate, and professional interactions while promoting the Participant Engagement initiatives. They will be responsible for fairly and consistently monitoring Member Services Rep call quality based on standards agreed upon by the Member Services leadership team. The Quality Assurance Specialist (QAS) will work independently to document the quality results and provide feedback to the Member Services reps and managers. The QAS will provide trend data to the Member Services leadership team, helping to identify issues that need management attention.
Essential Job Functions And Duties- Monitors and evaluates Member Services representatives’ calls for accuracy.
- Promotion of Participant Engagement initiatives, including education and outreach provided, as well as call handling standards.
- Verifies Member Services representatives are consistently delivering a high level of compassionate and professional service and are providing accurate solutions to callers.
- In partnership with the Managers of Member Services, delivers feedback to agents in a timely manner.
- Provides Managers with regular performance feedback on the representatives, including pointing them to specific calls to listen to
- Prepares and analyzes quality reports for Member Services leadership review at the individual, office, and teamwide levels.
- Provides trend data to Member Services leadership.
- Collaborates with the trainer and Member Services managers in defining areas of opportunity for Member Services staff in getting the needed training to ensure quality call handling skills.
- Conducts calibration sessions with the Member Services leadership team to ensure consistency in the evaluation process.
- Evaluates monitoring tools and provides feedback to Member Services leadership with any recommendations to ensure the right criteria is being assessed.
- Participates in staff meetings to exchange ideas and information.
- 2 ~ 4 years of direct experience minimum performing quality assurance in a call center environment.
- Spanish Bi-lingual
- Working knowledge and experience in health insurance.
- Working knowledge and experience in developing and implementing QA programs.
Work Schedule (may vary to meet business needs): Monday~Friday, 7.5 hours per day (37.5 hours per week) with potential for hybrid work-from-home arrangement.
We reward great work with great benefits, including but not limited to: Medical, Dental, Vision, Paid Time-Off (PTO), Paid Holidays, 401(k), Pension, Short- & Long-term Disability, Life, AD&D, Flexible Spending Accounts (healthcare & dependent care), Commuter Transit, Tuition Assistance, and Employee Assistance Program (EAP).
- 2 Days Ago
Quality Assurance Specialist
- Ferrero
-
Bloomington, IL
FULL_TIME
- Company Description:Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Su...
- 4 Days Ago
Quality Assurance Specialist
- LHH
-
Streamwood, IL
FULL_TIME
- As an Quality Assurance Analyst, you'll be deeply involved in all facets of vendor management, overseeing every step of the business relationship. Your responsibilities include conducting pre-screenin...
- 5 Days Ago
Quality assurance specialist
- US Tech Solutions, Inc.
-
North Chicago, IL
FULL_TIME
- Job Title : Quality Assurance Specialist I (Med Device Complaints) Location : North Chicago, IL 60085 (Onsite) Duration : 6 months contract Work Schedule : First shift, Overtime is offered. Some aspec...
- 8 Days Ago
Quality Control Assurance Specialist
- Mason Manufacturing
-
Decatur, IL
FULL_TIME
- Reports to: Quality Manager with strong dotted line to Plant Manager & Purchasing Manager General Responsibilities · Complete Floor Checks for required per Section VIII, Div. 1(UG-90) including layout...
- 9 Days Ago
Quality Assurance (QA) Specialist
- SPECTRAFORCE
-
North Chicago, IL
FULL_TIME
- Job Title: Quality Assurance (QA) SpecialistLocation: 100% Remote Duration: 12 Months Job ResponsibilitiesIndependently resolves routine issues. Handles complex problems by proposing potential managem...
- 9 Days Ago
Quality Assurance Specialist jobs at Popular Companies
Quality Assurance Specialist
- American Honda Motor Co.
-
Anna, OH
- What Makes a Honda, is Who makes a Honda Honda has a clear vision for the future, and it’s a joyful one. We are looking ...
- 6/11/2024 12:00:00 AM
Quality Assurance Specialist
- ClinLab Staffing
-
Lowell, MA
- QA Specialist Location: Lowell, MA Summary of Primary Responsibilities: The Quality Assurance (QA) Compliance Specialist...
- 6/10/2024 12:00:00 AM
Quality Assurance Specialist
- SPECTRAFORCE
-
Newark, CA
- Job Title: Quality Assurance Specialist II Duration: 6+ Months Location: Newark, CA (94560) Job Summary: The Quality Ass...
- 6/10/2024 12:00:00 AM
Quality Assurance Specialist
- Eaton Aerospace
-
Grand Rapids, MI
- Eaton's AER HQ Headquarters division is currently seeking a Quality Assurance Specialist. This position will support our...
- 6/9/2024 12:00:00 AM
Quality Assurance Specialist
- SKF
-
Muskegon, MI
- Quality Assurance Specialist Location: Muskegon, MI Shift: 2nd (3:15 pm to 11:30 pm) About SKF: SKF has been making the ...
- 6/9/2024 12:00:00 AM
Quality Assurance Specialist
- PrognomiQ Inc
-
- PrognomiQ is developing transformative test products that enable early disease detection and treatment. At PrognomiQ we ...
- 6/8/2024 12:00:00 AM
Quality Assurance Specialist
- LHH
-
- **Responsibilities:** - Ensure compliance with all company policies and procedures. - Monitor project progress to ensure...
- 6/8/2024 12:00:00 AM
Quality Assurance Specialist
- PARLUX LTD.
-
Bellport, NY
- Company Description PARLUX LTD. is a leading global beauty manufacturer based in Bellport, NY. We design, market, and di...
- 6/8/2024 12:00:00 AM
About Illinois
Illinois (/ˌɪlɪˈnɔɪ/ (listen) IL-ih-NOY) is a state in the Midwestern and Great Lakes region of the United States. It has the fifth largest gross domestic product (GDP),
the sixth largest population, and the 25th largest land area of all U.S. states. Illinois is often noted as a microcosm of the entire United States. With Chicago in northeastern Illinois, small industrial cities and immense agricultural productivity in the north and center of the state, and natural resources such as coal, timber, and petroleum in the south, Illinois has a diverse economic base, and is a major transportation hu...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Quality Assurance Specialist jobs
$63,230 to $80,051
Most Popular Cities in Illinois for Quality Assurance Specialist Jobs
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