Quality Improvement Director - Healthcare jobs in Pennsylvania

The Organization

Rooted in South Philadelphia, Greater Philadelphia Community Alliance (GPCA) is the result of a strategic merger between Diversified Community Services (DCS) and United Communities Southeast Philadelphia (UCSEP). Both organizations share a long history in the settlement house movement of the late 1800s.

Over the last several years, DCS and UCSEP have experienced a resurgence and extraordinary growth. We have earned a reputation as an entrepreneurial trailblazer by capturing the regard of colleagues and funders, locally and nationally. GPCA's mission is to break the generational poverty cycle by ensuring equitable resource distribution for vulnerable children, families, and communities. We aim to be Philadelphia's catalyst for community empowerment, partnership, and the upward mobility of families and communities. We are committed to a nonprofit model that promotes social enterprise, an inspiring and safe environment, and a team-oriented culture.

GPCA's current operating budget is approximately $24 million, with 200 employees across more than nine programs and eight locations.

GPCA's programming areas include:

• For young children: Early childhood education
• For school-age youth: Out-of-school time programming (after school and summer camp) and case management for at-risk youth
• For adults: Employment training, parenting education, energy assistance programs, housing counseling programs, and financial literacy; and
• For the community at large: Affordable housing and community economic development

Job Overview:

This is a managerial level position directing through subordinate quality improvement staff members that include quality improvement specialists, quality improvement provider liaisons, risk management/compliance specialist and the intake/placement coordinator within the Greater Philadelphia Community Alliance Umbrella Agency for the 12th, 18th, and 77th Police Districts. The CUA Quality Improvement Director is responsible for implementing all initiatives related to CUA performance and ensuring outcomes are achieved. Work may include planning, reviewing, evaluating, and coordinating short- and medium-term operations to meet program or social service goals and objectives. Overseeing/advising in the most complex situations; implementing all policies and procedures and creating/recommending policies having CUA-wide impact; making resource decisions designed to maximize efficiency and meet objectives in a mandated minimum of time; proactively reviewing workloads to maximize appropriate completion of objectives consistent with CUA standards; ensuring that operations managed are fully prepared for federal and state review and audits that enables funding and certification; and assessing overall training needs of staff members.

Extensive contact outside the CUA may involve negotiation and problem-solving with groups such as the DHS performance management team, representatives of public and private welfare agencies, state evaluators, legal advocates, city agencies and departments, including representatives of professional and community groups as well as individuals, their families, and the public. Management of staff members and workforce planning is a major component of the work.

Functional Area:

Management

Reports to: CUA Director

Salary:

$86, 250-$90,000

Responsibilities:

• Collect, analyze, interpret, and summarize data in accordance with CUA’s quality assurance plan and cycle.
• Provide senior management and relevant stakeholders with
• Policy and procedure development to include Standard Operating Procedures, Corrective Action, and Training
• Provide daily support and assistance to all Case Management Teams.
• Perform training to ensure compliance with agency and state guidelines to all relevant participants
• Create and implement systems for case management and managerial staff to ensure compliance
• Conduct internal Quality Service Reviews (QSR) to include resolution, pinpoint discrepancies, and report on positive outcomes.
• Conduct fatality and near-fatality reviews
• Conduct complaints investigation for key participants
• Compute data, summarize results, and prepare reports depicting pertinent information
• Analyze technical and quality data to detect satisfactory trends and unsatisfactory trends and/or flaws in service delivery.
• Responsible for interviewing and hiring qualified candidates when vacancies occur
• Conduct bi-weekly supervision with employees
• Facilitate monthly management meetings
• Create new protocols to assist with producing positive outcomes for CUA.
• Review monthly reports completed by direct reports, provide feedback, and discuss trends with staff.
• Create and use information from data reports to facilitate meetings with key stakeholders
• Oversight of quality and compliance for Greater Philadelphia Community Alliance CUA-9.
• Complete and submit monthly/quarterly performance reports to the CUA director.
• Effectively manage and support the CUA 9 quality improvement department.
• Other duties will be assigned as needed.

*Specific Examples of Work:

• Excellent communication skills. Must be able to convey information to team members and other stakeholders.
• Ability to analyze data to identify trends and patterns to spot potential problems. Must be able to make recommendations for improvements and corrective action.
• Must identify and analyze risk of any level of service.
• Collect, analyze, and store data for the development of high-level reports.
• Utilize key performance indicators to identify opportunities to improve processes, systems, and outcomes.
• Must trouble shoot and fix quality improvement related auditing systems.
• Manage the productivity of quality improvement staff daily.
• Directs the development of information-gathering.
• Serves as a member of the CUA Management Team responsible for discussing and considering broad policy and procedural issues affecting agency operations.

Experience:

General Experience

• Five years of management-level work experience in a related role (preferably in child welfare)

Specific Experience

• Three years experience working in quality assurance. Prior experience in child welfare is preferred.

Education Requirement:

Completion of a master's degree program at an accredited college or university with major course work in social work or business administration.

Benefits: we provide a competitive benefits package, which includes:

• Medical and dental benefits
• Life insurance and short-term & long-term disability
• 403(b) retirement plan; GPCA will match 100% of your contribution up to 4% of your
• gross compensation
• Paid time off that includes 15 days of vacation the first to second year; 20 days’ vacation
• the third year, and 24 days’ vacation the fourth year and beyond
• Twelve sick days per year
• Eleven paid holidays

Greater Philadelphia Community Alliance is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, disability, or any other protected status with respect to recruitment, hiring, upgrades, training, promotion, and other terms and conditions of employment. This policy complies with applicable federal, state, and local laws governing non-discrimination in employment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. We are proud to be an EEO employer

Job Type: Full-time

Pay: $86,250.00 - $90,000.00 per year

Benefits:

• 403(b)
• AD&D insurance
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Prescription drug insurance
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance
• Wellness program

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Philadelphia, PA 19139: Relocate before starting work (Required)

Work Location: In person