Regional Support Manager jobs in Georgia
Regional Support Manager manages an operational support function in a specific geographic area providing guidance to branches on matters of compliance, service, and quality. Conducts routine and preventative quality assurance processes to monitor customer satisfaction and revenue results and ensure policy compliance for branches in designated region. Being a Regional Support Manager provides operational support and resources to investigate and resolve any problems or losses incurred in the day to day operations of branches. May require a bachelor's degree. Additionally, Regional Support Manager typically reports to top management. The Regional Support Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be a Regional Support Manager typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)
Recently Added Regional Support Manager jobs
Regional Manager, L1 Support
- Landis+Gyr
-
Alpharetta, GA
FULL_TIME
-
Landis Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy utilization to generate empowering analytics for smart grid and infrastructure management, enabling utilities and consumers to reduce energy consumption. Our innovative and proven portfolio of software, services and intelligent sensor technology is a key driver to decarbonize the grid. With sales of USD 1.7 billion in FY 2022, Landis Gyr employs over 7,000 talented people across 30 countries and five continents.
For more than a century, we've been pioneers in energy innovation, and we continue to lead the way toward a more sustainable and efficient energy landscape.
Join us at Landis Gyr, where we manage energy better - since 1896.
Key Responsibilities
Operations (35%)- Manage Regional L1 Support strategies and Roadmaps for all End User Desktop and peripheral devices.
- Accountable for L1 support remediations, including the interactions between other functional teams and leads.
- Vendor Management and Support
- Staff management in line with business expectations
- Contribute to global forums and projects as a representative for Client Services.
- Risk Mitigation strategies
- Contribute to a Reliable and Robust End-user computer environment.
- Development and empowerment of IT staff members.
- Manage the lifecycle and operational use of assets in relation to this role (i.e., licensing, computers, copiers & mobiles) and ensure requests are well managed.
- Strong stakeholder management and engagement.
- A reliable and secure environment adhering to corporate standards including vulnerability management and enforcement.
- Strong focus on change management and delivery of new technologies and solutions from other areas of IT.
- Management of the onboarding/offboarding process in relation to client services and integration of other departments and tools.
- Be competent to Lead regional, and country-level IT projects, including developing project plans and documentation.
- Ensure continuous improvement activities are defined in the current state with a clear roadmap to deliver the end state.
- Identify strategies to ensure high-level operational uptime in line with best practice, whilst ensuring security, compliance, and governance are adhered to at a global and regional level and appropriate escalations are in place.
- Look for new opportunities to improve the operational effectiveness of the End User Compute environment.
- Establish and manage test environments prior to any operational deployment and relevant documentation.
- Review and take action on negative customer feedback and appropriate plans in place to address.
- Monitor and improve quality of tickets from internal and external support.
- Process alignment to ITIL (including, change, Incident and problem) and work with other functional teams for alignment.
- Planning and coordination of ongoing user training and education
- Follow existing Landis Gyr processes, policies and procedures. Develop new ones where current ones are insufficient
- Manage Energy Better: Consciously drive for continuous improvement in reusing, recycling, or reducing waste.
- Maintain awareness of identified and potential health and safety, quality, and environmental aspects within the workplace and their impact, including the reporting of any accidents/incidents/near misses or hazards
- Act responsibly to meet the objectives/requirements at the appropriate level as described in the Health, Safety, and Injury Management Responsibilities Policy
- Responsibility for the implementation and adherence of the agreed internal and external SLAs KPIs in line with best practice.
- Achieve customer survey feedback of 4 (out of 5)
- Supports and adheres to the Company’s core values.
- Performs other duties or responsibilities as assigned or required.
- Supports and adheres to the Company’s Code of Conduct and Ethics Policy.
- Represent the Company in a positive, professional manner when working with both internal and external customers.
Required Minimum Level of Education: Bachelor's Degree
Required Minimum Years of Experience: 7 to 10
Desired Education/Experience:- Bachelor’s degree in computer science, business administration, electronic engineering or similar, or relevant industry experience.
- Project Management experience highly desired
- Working in an ITIL environment
- Managing and working with global service desk systems, like ServiceNow.
- Microsoft certifications highly desired
- Proven track record of L1/L2 Support model in a similar regional environment
- Leadership experience and leads by example.
- Ability to work across cultures and time zones.
- Proven track record of risk mitigation in a similar environment
- Exceptional customer service skills
- Outstanding communication skills - Ability to communicate at all levels of the organization, with the written or spoken word
- Excellent documentation skills
- Ability to Self-Manage and think “outside the box”
- Technical expertise in Microsoft operating systems and Applications, PC and server level (Windows 10 and 11, Windows server 2012 , and Active Directory administration)
- Exposure to multi-domain, multi-site networks
- Familiarity with Dell, Lenovo, and/or Toshiba hardware
- Project Management (waterfall and agile) methodologies
- Ability to work with externals, including consultants and vendors
- Strong negotiation skills
- Proactive “can do” attitude
- Licensing and compliance experience
- Strong Hardware troubleshooting skills
- Strong written and spoken English language skills with cultural awareness
- Effective listening, constructive advice and the ability to understand others.
- Resolution and handling of tickets and queues
Customer Focus
Expert
Communication
Expert
Accountability
Expert
Creativity & Innovation
Advanced
Influence & Persuasion
Advanced
Analytical Skills
Proficient
Functional Competencies
Level
Business Relevance
ITIL based framework or similar
Advanced
High
Microsoft, Linux and Mac OS & Workstation applications
Advanced
Medium
Service Desk System
Expert
High
Project and Change management
Advanced
Medium
Six Sigma or similar process improvement methodologies
Basic
Medium
Audit and compliance frameworks and in relation to End User Compute
Advanced
High
Active Directory
Advanced
Medium
Collaboration Products and tool
Advanced
Medium
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of personnel classified as such.
Landis Gyr is a global leader in energy management solutions, operating in over 30 countries and headquartered in Switzerland. We are thrilled that you’ve considered Landis Gyr to be a part of your professional journey. As a part of the L G family, employees are offered a comprehensive and competitive package of benefits including medical, dental and vision coverage, life insurance, and a 401(k) retirement plan featuring a generous company match incentive. Additionally, we offer three (3) weeks of Paid Time Off (PTO) as well as eleven (11) paid holidays. We also offer a tuition reimbursement program, optional pet insurance, supplemental medical coverage and a host of other perks to ensure the health, wellness, and enrichment of our team members.
Pay is in the range of $81,400 - $126,800 per year. The position is eligible for a 401(k) match and consideration for an annual bonus. The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, and certifications or other professional licenses held. All candidates are encouraged to apply.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
As a part of the Landis Gyr family, employees are offered a comprehensive and competitive package of benefits including medical, dental and vision coverage, life insurance, and a 401(k)-retirement plan featuring a generous company match incentive. Additionally, we offer three (3) weeks of Paid Time Off (PTO) as well as eleven (11) paid holidays. We also offer a tuition reimbursement program, optional pet insurance, supplemental medical coverage and a host of other perks to ensure the health, wellness, and enrichment of our team members.
Pay is in the range of $81,400 - $126,800 per year. The position is eligible for a 401(k) match and consideration for an annual bonus. The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, and certifications or other professional licenses held. All candidates are encouraged to apply.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
We're committed to shaping a better future for everyone. #EnergizeYourCareer and join us on our journey towards a greener tomorrow. - 1 Day Ago
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About Georgia
Georgia is a state in the Southeastern United States.Beginning from the Atlantic Ocean, the state's eastern border with South Carolina runs up the Savannah River, northwest to its origin at the confluence of the Tugaloo and Seneca Rivers. It then continues up the Tugaloo (originally Tugalo) and into the Chattooga River, its most significant tributary. These bounds were decided in the 1797 Treaty of Beaufort, and tested in the U.S. Supreme Court in the two Georgia v. South Carolina cases in 1923 and 1989.
The border then takes a sharp turn around the tip of Rabun County, at latitude 35°N, thou...
Source: Wikipedia (as of 04/17/2019). Read more from Wikipedia
Income Estimation for Regional Support Manager jobs
$83,986 to $113,544
Most Popular Cities in Georgia for Regional Support Manager Jobs
What does a Regional Support Manager do?
Regional Support Manager in Harrisburg, PA
We are searching for a Regional Support Manager who can successfully execute the Imports and Commodities sales and marketing plans to increase case volumes, sales and margin! This includes identifying, screening, and qualifying new business opportunities within the Divisions and Regions. Come help lead new business development as a primary source of sales and margin growth for both internal, external and multi-unit customers.
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Regional Support Manager in Columbia, SC
12-month senior manager role in an expanding, family-owned provider of care homes.
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Regional Support Manager in Wilmington, DE
We ranked the top skills based on the percentage of Regional Support Manager resumes they appeared on.
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