Regional Support Manager jobs in North Carolina

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

Regional Support Manager - North Carolina

A healthier future is what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That's what makes us Roche.

As a research-focused healthcare company, Roche is dedicated to discovering, developing, and providing innovative diagnostics and therapeutic products. With a commitment to employee development and a work environment that values respect and empowerment, Roche offers exciting career prospects for those seeking to make a significant impact on patient care.

The Opportunity:

• You will manage the coordination of technical and support personnel responsible for instrument installation, implementation, evaluation and customer training. Lead a team in the delivery of technical installation support for existing, new and potential customers while leading the team to maintain and grow business and to achieve financial goals.

• Assist the Director or senior leadership in overall operations of assigned department(s). Contribute and achieve results through the management of subordinates (professional and support staff). Establish and manage the department's budget and all assigned resources. Provide leadership to ensure department objectives and goals are achieved.You will direct and implement tactical plans and have full discretion on all employment decisions for department staff including hiring, training, performance management, and progressive disciplinary actions.

• You will be responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions.

• You will direct the coordination of technical and administrative support activities including installation, repair, preventative maintenance, and engineering change upgrades. Ensure adequate records and systems are maintained. Schedule employees responding to critical situations. Maintain communication with design management and specialists in resolving technical problems and/or bringing problems to the design department's attention

• Select, develop and evaluate employees to ensure the efficient operation of the function.

• Responsible for leading process improvement initiatives.

This is a field based role - the territory is North Carolina and South Carolina

Who you are:

• Bachelor's degree in Medical Technology, Information Technology, Computer Science, Chemistry, Biology or Clinical Laboratory, or equivalent education and work

• 3 years of experience in clinical laboratory, health environment or diagnostics industry

• 1 year of previous management or supervisory experience, or demonstrated leadership skills

Preferred:

• Clinical Chemistry Diagnostics experience

• 3 years of prior leadership experience

• Ability to learn Roche product lines, equipment, products and/or systems

• Effective written/verbal communication skills

• Effective customer service skills, which includes a positive attitude, helpful customer interaction, and maintenance of ongoing customer relationships

• Effective leadership, motivational, time management skills

The expected salary range for this position based on the primary location of North Carolina is $119,600-$222,200.Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. This position is eligible to earn incentive compensation that is calculated and paid in accordance with the applicable Incentive Compensation Plan for the role. This position also qualifies for the benefits detailed at the link provided below.

Benefits

Relocation benefits are available for this job posting.

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

As a global leader in healthcare, Roche Diagnostics offers a broad portfolio of products, tools and services that help in the prevention, diagnosis and management of diseases like HPV, HIV, hepatitis and diabetes as well as other medical conditions, such as fertility and blood coagulation. These products and services are used by researchers, physicians, patients, hospitals and laboratories worldwide to help improve people's lives.

Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.