Res. Hall Manager (No Room, Board) jobs in District of Columbia

About Hook Hall

• Lead the team in maintaining a neat, organized front-of-house environment
• Assist with opening/closing tasks and side work
• Ensure safety and food & beverage quality standards are met
• Manage online ticketing platforms for internal data tracking and an elevated guest experience
• Manage check-in for guests
• Keep guests happy and handle complaints appropriately
• Build a rapport with our crew, guests, and vendors
• Maintain a positive image of the Hook Hall brand at all times
• Collaborate with our partners when they promote their products in our units
• Ensure communication of event details provided by the marketing and operations teams to ensure our brands are advertised effectively and efficiently
• Lead the crew on shift with an All Hands In approach.
• Assist General Manager with hiring and building a team of all-stars
• Attend huddles to gain knowledge and understanding of our various events and initiatives
• Be a relentless perfectionist with a positive attitude who has a high level of attention to mastering the minutia and competitive spirit

• Commitment to and alignment with the company’s core values
• Current ABRA certification, or ability to obtain prior to start date
• Relevant service or hospitality experience
• Ability to work safely and efficiently
• Ability to speak to groups
• Experience working with Point of Sale (POS) and reservation systems
• Flexible availability, nights and weekends required
• Commitment to and alignment with the company's core values
• Ability to operate point-of-sales systems
• Ability to effectively communicate with crew, guests, and vendors
• Ability to take and place food and beverage orders accurately
• Ability to stand and/or walk for prolonged periods of time
• Ability to lift and carry up to 25 pounds for short periods of time