Restaurant Supervisor - Casino jobs in Arizona

POSITION SUMMARY: Responsible for ensuring maximum guest service and satisfaction by orchestrating, coordinating, and supervising food and beverage quality and service in fine dining venue.

ESSENTIAL DUTIES:

• Ensure venue’s floor operations run efficiently to ensure the highest levels of guest satisfaction.

• Work in close partnership with Chef de Cuisine and back-of-house food department to maximize cost effectiveness within Storytellers by ensuring compliance with established budget, labor costs, and revenue benchmarks.

• Listen to, evaluate, and respond appropriately and timely to guest grievances.

• Ensure venue’s compliance with all food and beverage health, liquor, safety regulations, and CCCH policies and procedures.

• Supervise all venue front-of-house staff to include selection, training, directing, correction, scheduling, and conflict resolution per CCCH standards.

• Ensure cleanliness and sanitation of venue is maintained to the highest standards.

• Process payment transactions, inventory, time cards, schedules, venue reports and records in timely and accurate manner.

• Supervise catering events, as directed.

• Perform other duties, as assigned.

QUALIFICATIONS:

1. Education: High School diploma or equivalent, required. College education, preferred.

2. Work Experience:

• Minimum of 2 years’ experience in fine dining establishment as server/above, required.

• Minimum of 3 years’ supervisory experience, required.

3. Knowledge, Skills, and Abilities:

• Intermediate computer literacy, required.

• Speak, read, write fluently in English.

• Excellent organizational and communication skills.

• Excellent customer service skills and be able to effectively de-escalate tensions while maintaining a calm, professional demeanor.

4. Professional Licenses & Certifications Requirements:

• Possess or obtain within 30 days of hire, valid food handlers and alcohol certifications.

5. Be at least 18 years of age.

6. Participate and pass pre-employment drug screening and background investigation to obtain and maintain a valid Gaming License.