Retail Branch Trainer ensures maximum effectiveness of sales and service goals by developing, implementing, and conducting branch training programs. Researches new training methods and determines feasibility of use. Being a Retail Branch Trainer evaluates and enhances training programs to maximize revenue goals and enhance staff development. Conducts training on- and off-site to both general employee groups and management groups. Additionally, Retail Branch Trainer typically requires a bachelor's degree. Typically reports to a supervisor or manager. To be a Retail Branch Trainer typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. (Copyright 2024 Salary.com)
Salary Range :
$59,200.00 - $94,700.00
Depending on knowledge, skills, abilities and location. Certain level jobs may be eligible for bonus, commission, and / or equity awards. )
Posting Date : May 23, 2024
May 23, 2024
Benefits* worth writing home about :
EO / AA Employer including Vets and Disabled.
Qualified applicants with arrest and conviction records will be considered in accordance with legal requirements.
Job Description Summary :
POSITION SUMMARY : The primary responsibility of the Branch Manager is to maximize the profitability of the branch and to lead the branch team in creating a culture of excellence in service and operations.
Profitability is achieved through customer acquisition, retention and referrals to business partners. This position develops and executes a strategic plan that includes sales production, marketing and community involvement along with staff coaching and development.
The Branch Manager actively makes outside sales calls that are results oriented. Effectively manages and grows a book of business, takes a leadership role within the community including sponsorship of and participation in community events.
This position is responsible for the branch budget, operations, audits, compliance, security and safety. The Branch Manager will build, lead and develop their branch team so that our clients will know HomeStreet as the trusted provider and preferred source of financial services.
Job Details :
ESSENTIAL FUNCTIONS :
Sales Leadership
Develop and execute integrated sales, relationship and community strategies that are aligned with the branch’s business plan and that grow the customer base.
Strategies include but are not limited to cold / appointment calls, outbound telephone calls, in person meetings, business networking and participation in branch and community events.
May conduct educational seminars.
Customer Service / Retention Activities
Creates a warm, welcoming and friendly experience for all customers and employees. Models exemplary customer service qualities demonstrating a positive, can-do attitude and customer first culture.
Responsible for overseeing efficient lobby management and in building a trusting, seamless and superior branch experience for customers.
Serves as a resource for complex account servicing needs.
Management Activities
Hires and develops quality staff ensuring proper skills and staffing levels to ensure the highest level of customer service.
Quickly resolves issues of non-performance including termination in accordance with HomeStreet’s policies and procedures.
Operational Activities
May support staff with risk assessment decisions and determine rejects / returns utilizing defined approval authority.
Community Relations Activities
Develop and implement a community relations plan in partnership with the Community Relations and Marketing Departments.
Emphasis will be on leadership opportunities with CRA focused organizations.
Work with the Marketing Department to plan and coordinate branch events.
QUALIFICATIONS :
Ability to identify client needs, present banking solutions and bank products. Proven ability to retain existing customers and develop new customer relationships.
Area :
Retail Banking (Sales)
Last updated : 2024-05-23