Retail Store Customer Service Representative jobs in Rhode Island

Overview

The General Manager is the leader of the store! This position is responsible for managing the values and attitudes of the people they lead to provide exceptional customer service, drive our business and achieve our business goals.

Leads management team, including a Visual Sales Manager, a Training Manager and an Operations Manager.

What We Stand For

Established in 1978, The Container Store has grown to be the leading specialty retailer of storage and organization products in the United States and the only national retailer solely devoted to the category.

We provide creative, multifunctional, customizable storage and organization solutions that help our customers save time, save space and improve the quality of their lives.

We foster a culture built around our Foundation Principles, which define how we approach our relationships with our employees, vendors, customers and communities and influence every aspect of our business.

Responsibilities

What Will You Be D oing?

In team management and development, you are

• Building effective teams and developing talent.
• Communicating effectively with staff, Area and Regional Directors, and customers.
• Instilling trust and ensuring accountability.
• Leading by example on thesales floor.

In operations and financial responsibility,you are

• Improvingresults by identifying andachievingpayroll and salesgoals for the success of the store.
• Managing payroll expenses and labor plans efficiently and effectively.

The Benefits of Working Here

Our benefits exemplify our commitment to ensuring employees and their families are well taken care of, safe and secure. Some of our benefits include :

• Competitive Pay
• Medical / Dental / Vision Plans
• Discount : 50% on Elfa, 40% on Merchandise and Gift Cards, 25% on Avera
• Paid Time Off plus Holidays
• 401(k) Retirement Plan
• Ongoing training including our Leadership Development Program and Manager Training Program
• Employee First Fund : providing grants to employees experiencing unforeseen emergencies

Qualifications

What You Bring To Us

• You love to engage with people . You’re the person who strikes up a conversation and makes a connection.You are passionate about connecting with customers and your team to provide clear, concise, compassionate communication.
• You have at least ten years of leadership and coaching experience where you’ve focused on developing and nurturing your team to achieve goals together.
• You have successfully guided great employees career growth and development.
• You take communication to a new level . Whether it’s written or oral communication skills, you are a master.
• You understand retail is an ever-changing industry and you possess strong time management and organizational skills to lead your store team to achieve excellent results.
• People say you have a heart for service . You love to sell . For you, it’s about learning what a customer truly needs and offering suggestions.
• You are always learning! You are eager to learn how technology and selling work together to provide an exceptional customer experience.
• You take pride in your work . It’s your store!
• You want to delight the people around you and can’t wait to share that at The Container Store!

Last updated : 2024-05-18