Room Service Manager - Casino jobs in Nevada

Description

Silverton is seeking an upbeat and energetic Cocktail server to join our team and BE Amazing! As a  Cocktail Server, you will be responsible for being knowledgeable of menu items, liquor brands, beers and non-alcoholic selections as well as maintaining the appearance of the bar and lounge area.  A Cocktail  Server must be able to act as both a bartender and serve both food and beverage items to guests in the casino area. The ideal candidate must available to work varied shifts, to include weekends and holidays.

Principle Responsibilities and Duties:

• Marketing and promoting specific events both on property and in public venues.
• Take orders, conduct full and complete beverage/food service, and monitor guests' lounge/bar experience.
• Present menus, answers question and make suggestions for all beverages and food items.
• Consistently deliver exceptional service to every guest while interacting and entertaining in
  a professional manner.
• Possesses in-depth knowledge of all food and beverage menus, and the Silverton.
• Ability to initiate and maintain an upbeat and relaxed environment on a consistent basis.
• Make and serve alcoholic and non-alcoholic drinks, proportioning ingredients according to standardized recipes and provide food service as needed.
• Clean equipment, tools, and supplies and ensure equipment is in good working order, including, cleanliness, sanitation, and appearance of the bar.
• Knowledgeable of menu items, liquor brands, beers, and non-alcoholic selections available.
• Ring poured or served beverages, collect payment, and follow all cash handling and variance procedures, including preparing daily reports and submitting appropriate paperwork.
• Maintain bar inventory according to set pars and internal controls, and request product to maintain stock in bar.
• Resolve guest complaints within scope of authority; otherwise refer the matter to management.
• Notify supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.
• Adhere to and enforce company specific safety policies.
• Maintain a clean and hygienic workstation in accordance with Clark County Health Standards.
• Flexibility to perform other job-related tasks as deemed necessary by management.

General Job Responsibilities and Duties:

• Thorough knowledge of applicable Company and departmental policies and procedures
• Adhere to all appearance and uniform standards.
• Maintain a positive and professional demeanor during all interactions with guests, fellow Team Members, and Vendors.
• Regular attendance on all scheduled shifts is considered an essential function of the job.
• Arriving on time for all scheduled shifts is considered an essential function of the job.

Qualifications

Skills, Education & Other Requirements

• Must be of 21 years of age or over.
• Ability to communicate in English with guests and co-workers.
• The ability to work within a team environment.
• Two (2) years of experience in a bar and food server or similar environment.
• Experience working in a similar resort setting.
• Knowledgeable of menu items, including mixture and serving beverages, standard beverage recipes, preparation methods, glassware, garnishes, products, menu items, supplies and equipment.
• Knowledgeable of wine and champagne characteristics by the glass, major wines, designated glassware, terminology, and garnishes
• Able to take initiative and exhibit flexibility.
• Highly motivated and energetic personality
• Knowledge of hotel services, features, local attractions, and activities to respond to guest inquiries accurately.
• Excellent customer service skills as well as interpersonal skills to deal effectively with all business contacts.
• Work varied shifts, to include weekends and holidays.

Required Work Cards

• Identification that establishes identity
• Identification that establishes the right to work in the United States
• Health Card,
• Alcohol Awareness

Machinery, Work Equipment, Programs, Software, Hardware Used

• Beverage Tray
• POS system