Room Service Manager - Casino jobs in Washington

WE'RE DOUBLING DOWN ON YOUR FUTURE

• Competitive base salary $71,145- $81,816/DOE with discretionary performance bonuses 2x a year!
• Fully paid medical, prescription drug, dental, and vision coverage for you and competitive premiums for your dependents.
• Complimentary meals and covered team member parking.
• Employer-paid life insurance, long-term disability, and accidental death and dismemberment coverage. Flexible Spending Account options for health care expenses.
• Company-paid gaming licenses (Class A & Class B).
• Variety of additional voluntary benefits and retirement plans.

GET TO KNOW THE ROLE

The Spa Manager will champion the daily operations of the Spa, Pool, and Fitness Center. including Massage, Beauty Services (Skin Care, Salon, and Retail) Guest Relations (Spa Desk, Locker Rooms/Lounge), and reception. The Spa Manager will champion all aspects of the spa, including staff, facilities, services, and inventory.

WHAT YOU’LL DO

• Exemplifies MCR’s values and set a great example by always demonstrating excellent guest service and professionalism.
• Drive revenue in all areas, overseeing budget and projects, and making recommendations for operational efficiencies and revenue enhancements, while ensuring the highest quality of service standards from all providers and staff.
• Always ensure the health and safety of guests and employees.
• Ensure consistent Spa experience development to ensure that we are consistently innovative and unique.
• Able to implement and monitor up-selling strategies to maximize spa operational revenue.
• Be the point of contact for VIP guests and coordinate their Spa experience.
• Responsible to identify and target specific market segments for potential corporate clientele to promote Spa services.
• Responsible to develop strong product quality and treatment measures.
• Responsible to monitor and analyze the products and services of competitive Spas, to maintain a competitive advantage.
• Manage spa inventory effectively and follow hotel purchasing standards to ensure audit compliance.
• Gather information and remain fully informed of local and international trends in Spa operations.
• Plan, organize, and monitor staff activities to ensure compliance with quality assurance standards set by the Muckleshoot Casino Resort.
• Evaluate the condition of furniture, fixtures, décor, etc.
• Plan and schedule proper staffing accordingly for all special events such as conventions, groups, and VIP's.
• Responsible to ensure cleanliness and safety within all operations along with establishing strict maintenance programs. And sanitation standards.
• Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for Team Members, and ensuring proper labeling of hazardous supplies.
• Smile and engage Guests and Team Members
• Perform other duties as assigned.

WHAT YOU’LL BRING

• 5 (five) years of experience as a spa manager in a luxury hotel or a well-established spa brand.
• 3 (three) years of experience in a leadership role.
• Strong leadership and supervisory skills, with the ability to motivate and manage a team
• Experience in advanced massage techniques and demonstrated ability to learn new massage techniques.
• Luxury spa/hotel experience a plus!

HOW YOU’LL BE SUCCESSFUL

• Knowledge of hospitality industry health and safety standards.
• Knowledge of and connection in the luxury market/spa space.
• Knowledge of Spa, Membership, and recreational software.
• Skilled in using Microsoft Office Suite and applicable software.
• Skilled in establishing credibility and rapport with operating leaders.
• Ability to exhibit excellent communication skills; both oral and written. Read, write, and speak English fluently.
• Ability to demonstrate extraordinary service-focused phone and conversation etiquette.
• Ability to achieve positive results in a high-pressure, high-volume, and fast-paced work environment.
• Ability to work well as a part of a team.

WHAT TO EXPECT 

• Availability – Ability to work different shifts, holidays, weekends, and nights to support a 24/7 operation.
• Physical – Ability to maneuver in all areas of the casino, ascent/descent from stairs, frequent standing, walking, sitting, reaching, stooping, kneeling, or crouching, and/or prolonged periods of time focusing on tasks. Ability to lift at least 25 lbs. May regularly need to lift/ move, push, or pull up material or boxes necessary to the job function, with or without assistance.
• Environment – Exposure to environmental tobacco smoke (ETS) while working and traversing on the gaming floor.
• Genuine & Pride: As a Team Member, your authentic character and pride in representing the Muckleshoot name go beyond job titles. This is not just about what's described in your role, but also about taking collective ownership of our environment. Whether it is pushing in chairs, collecting glassware, or picking up garbage, every shared act contributes to the reputation of Muckleshoot Casino Resort. True pride in our brand means ensuring a welcoming environment for all, recognizing that each of us plays a part in upholding the esteemed reputation we've built together.
• Guest-Centered Hospitality: Muckleshoot Casino Resort focuses on offering personalized and welcoming experiences highlighting hospitality over basic services, emphasizing on genuine connections and thoughtful recommendations. At Muckleshoot Casino Resort, we are dedicated to taking personal responsibility for bringing these moments to life – it is what we take pride in.

Muckleshoot Casino Resort is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any associate at Muckleshoot Casino Resort or its affiliates via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Muckleshoot Casino Resort. No fee will be paid in the event the candidate is hired by Muckleshoot Casino Resort as a result of the referral or through other means.