Safety/Loss Prevention Manager - Construction jobs in District of Columbia

POSITION:               Emergency Rental Assistance Program Prevention Specialist

POSITION TYPE:    Full-Time, Salaried Position, At-Will, Not to exceed one year: Exempt Position

REPORTS TO:         Homeless Prevention Manager

LOCATION:             920A Rhode Island Avenue NE WDC 20018

POSITION SUMMARY:

Provide homeless prevention assistance and identify housing resources for District residents in need. Screen and process Emergency Rental Assistance Program (ERAP)  applications on a daily basis for District of Columbia residents who are qualified for rental assistance.

SALARY:  $60,000.00 - $70,000.00 (Depending on Experience)

ESSENTIAL POSITION FUNCTIONS INCLUDE THE FOLLOWING:

• Assign cases directly from the Emergency Rental Assistance Program (ERAP) portal (.Net)
• Screen and process Emergency Rental Assistance Program (ERAP) applications in 45 days of assignment
• Assign a minimum of 66 cases per month
• Complete review of a minimum of 66 cases per month 
• Retain all required applicant documents in TCP’s electronic filing system as directed
• Answer questions via phone, e-mail and/or in person 
• Follow up with applicant and applicant’s landlord as needed and necessary to obtain sufficient information to process application 
• Enter required data and information into the ERAP .Net system
• Generate check requests for ERAP applicants through TCP’s database 
• Prepare for, attend and participate in Office of Administrative Hearings, administrative reviews, and/or status conferences for all assigned matters
• Other duties as assigned, as deemed appropriate

MANDATORY REQUIRMENTS

EDUCATION AND EXPERIENCE

• Bachelor’s Degree in social work/human services or experience commensurate with education: homeless services experience a plus
• Bilingual in English and Spanish a plus

REQUIRED SKILLS AND ABILITIES:

• Excellent communication skills, to include ability to communicate clearly in writing and verbally to a wide range of audiences (customers, co-workers, managers, the public, stakeholders, etc.) face-to-face, virtually, or via telephone or other communication devices to elicit information
• Perform responsibilities with the required customer service standards
• Excellent listening skills to be able to construe information extracted from customers
• Ability to be patient, pleasant, courteous, and maintain professionalism 
• Ability to make decisions independently, consistent with law and established procedures
• Proficient in Microsoft Office suite or similar suites, inclusive of using Word, Excel, and Outlook, and the use of database systems
• Ability to manage documents and maintain records
• Outstanding organizational skills and ability to effectively prioritize and manage multiple tasks at the same time
• Ability to conduct self-directed work as well as function well as part of a team
• Ability to work well in a fast-paced environment while still paying great attention to details
• Ability to perform basic mathematics, sufficient to perform simple calculations and interpret data
• Ability to work as scheduled and/or required

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

• Ability to exhibit manual dexterity to dial a telephone, operate a computer keyboard and handle paper documents
• Ability to enter data and/or information into a computer
• Ability to understand written and/or oral instructions
• Ability to read a computer screen and printed materials with or without vision aids
• Physical ability to bend, stoop, climb stairs and reach overhead
• Prolonged periods of sitting at a desk and working on a computer

APPLICATION PROCESS

• Apply for this position through the TCP career center Recruitment (https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=2f8a1c46-5af1-411b-beae-ccc335caa022&ccId=19000101_000001&lang=en_US&selectedMenuKey=CareerCenter)
• Your response to this job announcement may be considered for other similar available positions within The Community Partnership.
• No phone calls. 

TCP has a mandatory COVID19 Vaccination (and booster) Policy.  On your first day of employment, you will be required to produce a COVID19 Record of Vaccination or other documentation to prove to TCP that you have been fully vaccinated from the coronavirus.  Further, TCP Employees must also follow all health and safety protocols established by TCP to help maintain a safe workplace.

The Community Partnership for the Prevention of Homelessness is an equal opportunity employer, committed to nondiscrimination in recruitment, selection, hiring, pay, promotion, retention, or other personnel actions affecting employees or applicants for employment.  Personnel decisions shall be based on merit and the ability to perform the essential functions of the job, with or without reasonable accommodation.

 If you have any questions about our company policies or your rights as an applicant or require a reasonable accommodation, please contact our Office of the General Counsel at 202.543.5298 (ext. 307).