Sales Support Director jobs in Georgia
Sales Support Director establishes the sales support process, develops an infrastructure of systems and tools, and directs support operations. Ensures that sales teams receive the tools and resources needed for smooth operations. Being a Sales Support Director monitors all sales activities to identify problems, create solutions, and produce accurate reporting. Develops and implements promotional events to increase sales volume. Additionally, Sales Support Director may provide oversight of sales incentive or commission programs. Requires a bachelor's degree. Typically reports to senior management. The Sales Support Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Sales Support Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Recently Added Sales Support Director jobs
Director, After Sales Support
- Dover Food Retail
-
Conyers, GA
FULL_TIME
-
Our Story:
Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating What’s Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony.
DFR is part of the Climate & Sustainability Technologies segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion.
DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.
Job Title: Director, After Sales Support
Location: Conyers, GA or Richmond, VA (possible remote)
What we’re looking for:
We are looking for an experienced leader to manage our After-Sales Support team and build the right strategy to consistently deliver the best Customer Experience. This leader will be responsible for building and managing a team of industry experts, analysts and field support specialists to ensure that our delivered products and service meet and/or exceed the expectations of our customers. This leader will be responsible for setting processes for analysis and diagnosing escalated issues. This critical role will act as the key owner that keeps our organization providing the very best service and technical support in our industry!
What you’ll be responsible for in this role:
Providing Expert Remote Technical Support for Delivered Product- Responsible for developing processes, tools, and service-level agreements for remote technical support for Customers and internal stakeholders
- Creating and driving adherence to internal metrics to ensure we are meeting Customer expectations and implement Daily Management to ensure urgency and focus
- Implementing appropriate technology (where applicable and/or desirable from Customer view) to streamline Customer Experience
- Partner with HR team to create an apprenticeship program to build a pipeline of future talent
- Designing, executing, and training team on appropriate protocols for dispatching field service while driving clear rules of engagement internally
- Designing, executing, and training team on playbook for field program roll-outs
- Defining metrics and hold team managers accountable with ways to measure field service efficacy with ‘first-dispatch’ resolution being the primary focus
- Developing robust feedback loop to ensure systemic issues are being captured and communicated timely back to appropriate internal party for root cause identification and effective countermeasures
- Defining, executing, and training team of robust warranty processes and policies to drive root cause accountability
- Developing warranty part return criteria and analysis framework for warranty team
- Establishing service-level agreements to align with Customer expectations
- Resolving escalated issues when Customer Experience may be adversely affected
- Defining, executing and training team of service experts across our core product businesses that support field service activities as well as internal cross-functional efforts on quality improvement, new product development, productivity improvement, technical documentation, field campaign management. Act as the voice of service across internal processes.
- Bachelor’s Degree (technical field preferred)
- 15 years of experience after sales service / support in an industrial applied product setting
- 7 years of directly managing remote teams of employees (technical in nature)
- Refrigeration experience strongly preferred
- 5 years of experience in field service / equipment maintenance
- Lean / Six-Sigma certification
- Strong mentorship ability
- Process-oriented problem-solving
- Strong advocate of superior Customer Service
- Extraordinary organizational skills and ability to coordinate
- Superior ability to communicate both externally and internally
- Decisive and able to be the clear and confident voice when faced with ambiguity
- Technical aptitude
- Executive presence and ability to lead remotely
- Lean practitioner / natural problem-solving ability
The backbone behind our collection of outstanding businesses is a team of dedicated employees who protect and enhance our valued reputation for quality and delivering what we promise. It’s our values that define Dover to all our key audiences: our shareholders, customers, prospective employees and especially to ourselves.
These values must be expressed in our work and embody our actions, as they form the basis by which we do our jobs, make decisions and measure our performance. It’s our unwavering commitment to maintaining our values that defines who we are as a Company.- Collaborative Entrepreneurial Spirit
- Winning Through Customers
- Respects and Values People
- Expectations for Results
- High Ethical Standards, Openness, and Trust
- Medical, Dental, and Vision
- 401k Retirement Plan
- Flexible Spending
- Paid Holidays
Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.
- 10 Days Ago
CPS-AD Director
- AD Director - Team Georgia Careers
-
Spalding, GA
FULL_TIME
- CPS-AD Director - McIntosh Trail ARSC-VINE 8-5 M-F Providing daily oversight and supervision of the daily operations of the recovery support center ensuring the following factors are in place at all t...
- 2 Days Ago
Psychologist - Director of Eligibility
- Director of Eligibility - Team Georgia Careers
-
Atlanta, GA
FULL_TIME
- The Georgia Department of Behavioral Health and Developmental Disabilities (DBHDD) is the state agency that focuses solely on policies, programs, and services for people with mental health challenges,...
- 4 Days Ago
Nurse Practitioner (NP)
- Medical Director Services PC
-
Monroe, GA
FULL_TIME
- Medical Director Services PC is looking to hire an experienced Nurse Practitioner (NP) to service Park Place Nursing and Rehab in Monroe, GA.Hours: Monday - Friday 2 PM - 7PMExcellent Salary Will Be O...
- 4 Days Ago
Nurse Practitioner (NP)
- Medical Director Services PC
-
Ellijay, GA
FULL_TIME
- Medical Director Services PC is looking to hire an experienced Nurse Practitioner (NP) to service Parkside Center for Nursing & Rehabilitation in Ellijay, GA.New Grads Welcome!!Provider DutiesExcellen...
- 8 Days Ago
Nurse Practitioner (NP)
- Medical Director Services PC
-
Marietta, GA
FULL_TIME
- Nurse Practitioner (NP) Medical Director Services PC is looking to hire an experienced Nurse Practitioner (NP) to service a skilled nursing facility in Marietta, GA. New Grads Welcome!! Excellent sala...
- 8 Days Ago
Sales Support Director jobs at Popular Companies
Executive Director of Sales and Marketing
- Johns Hopkins Health Plans
-
Hanover, MD
- Job Summary Reporting to the VP & COO, the Exec Dir Sales & Marketing leads the organization’s marketing, communications...
- 6/11/2024 12:00:00 AM
Executive Director - FI Sales (Remote)
- Vericast
-
New York, NY
- Company Description Vericast is a premier marketing solutions company that accelerates profitable revenue growth for the...
- 6/11/2024 12:00:00 AM
Executive Director of Sales and Brand Growth
- Workstream
-
Fountain, CO
- Executive Director of Sales and Brand Growth Job Description | Chick-fil-A Fountain Reports to: Operator and General Man...
- 6/10/2024 12:00:00 AM
National Accounts Sales Director
- Watchfire Signs LLC
-
Danville, IL
- Job Description Job Description Summary The National Accounts Sales Director is responsible for new business generation ...
- 6/7/2024 12:00:00 AM
National Accounts Sales Director
- Watchfire Signs LLC
-
Nashville, TN
- Job Description Job Description Summary The National Accounts Sales Director is responsible for new business generation ...
- 6/7/2024 12:00:00 AM
National Accounts Sales Director
- Watchfire Signs LLC
-
Indianapolis, IN
- Job Description Job Description Summary The National Accounts Sales Director is responsible for new business generation ...
- 6/7/2024 12:00:00 AM
National Accounts Sales Director
- Watchfire Signs LLC
-
Colorado Springs, CO
- Job Description Job Description Summary The National Accounts Sales Director is responsible for new business generation ...
- 6/7/2024 12:00:00 AM
National Accounts Sales Director
- Watchfire Signs LLC
-
Olathe, KS
- Job Description Job Description Summary The National Accounts Sales Director is responsible for new business generation ...
- 6/7/2024 12:00:00 AM
About Georgia
Georgia is a state in the Southeastern United States.Beginning from the Atlantic Ocean, the state's eastern border with South Carolina runs up the Savannah River, northwest to its origin at the confluence of the Tugaloo and Seneca Rivers. It then continues up the Tugaloo (originally Tugalo) and into the Chattooga River, its most significant tributary. These bounds were decided in the 1797 Treaty of Beaufort, and tested in the U.S. Supreme Court in the two Georgia v. South Carolina cases in 1923 and 1989.
The border then takes a sharp turn around the tip of Rabun County, at latitude 35°N, thou...
Source: Wikipedia (as of 04/17/2019). Read more from Wikipedia
Income Estimation for Sales Support Director jobs
$158,350 to $212,166
Most Popular Cities in Georgia for Sales Support Director Jobs
What does a Sales Support Director do?
Sales Support Director in Sacramento, CA
They are also responsible for designing the development strategy for Walmart sales.
February 04, 2020
You can also apply for IT and sales-related industrial placements, summer internships and insight programmes.
February 13, 2020
Sales Support Director in Abilene, TX
The person with this role also needs to provide effective support for the administration of the store in achieving its sales goals.
February 19, 2020
Sales Support Director in Bellingham, WA
Yes, PMs need to work with and support the sales force but more as consultants than full time participants.
December 02, 2019