Sales Support Manager jobs in Massachusetts

About Gillis

At Gillis, we believe that sales is the lifeblood for all organizations. Our mission is to make sales accessible and achievable to all hotel owners. We also believe that our associates are our biggest asset and we put our people first over profit. If you are looking for a company that invests in its culture in a fast-paced, supportive, and dynamic environment, we would love to hear from you.

Our clients trust us to increase their revenue and build both short-term and long-term business. We embrace the dynamic nature of our industry and always ask ourselves, “How can this be done better?” and “How can we provide more value?”.

Overview

• The Area Sales Manager (ASM) will be part of our Dynamic Sales Solution Service and will provide strategic, outbound and proactive sales for 6 multi-branded hotels, located across Canada and/or the USA.
• This position is home-based and reports to a Director of Sales.

What’s in it for you?

• Position is home-based (remote) during client’s business hours, and requires occasional travel for in-market visits.
• Working within a fun and fast-paced environment, Gillis’ culture offers dynamic training, ongoing coaching, and a deep commitment to taking care of our employees.
• Competitive salary (range: $65,000 to $70,000), quarterly incentives and an annual profit-sharing bonus.
• 15 accrued PTO days per year plus one 3-day weekend each month in recognition of holidays.
• Comprehensive benefits package.
• Team offsites.

Responsibilities

• Provide strategic, outbound and proactive sales for a portfolio of 6 multi-branded hotels while also creating a sales-focused culture with the General Managers and Front Desk staff by sharing best practices and peer to peer coaching.
• Accountable for driving ROI for hotel partners while achieving revenue milestones on a shortened sales cycle of 6 months.
• Activate new accounts in the local market and increase market share from existing accounts through intentional and strategic prospecting. Deliver bi-weekly sales strategy presentations over MS Teams with each of your designated hotels to report progress.
• Develop and nurture a sales pipeline utilizing Salesforce CRM to manage accounts and shorten the sales cycle.
• Support the Dynamic Sales Solution model by working closely with your assigned POD (team) to drive revenue across our portfolio of hotels.
• Create remarkable client experiences, manage client expectations, and maintain a high level of client satisfaction by acting as a seamless extension of the hotel and representing your clients with professionalism and integrity.
• Ability to travel for occasional in-market visits to elevate and strengthen client relationships with Hotel Owners, General Managers, and team which will expand sales targets and increase revenue.

Requirements

Hotel Industry Sales Experience:

• 3 or more consecutive years of hotel guestroom sales experience in business transient, crew, and government segments within a select service hotel.
• 2 years of experience in a Dual or Area hotel sales role is preferred.
• Strong understanding of hotel systems, RFP process, and brand tools.
• Understands how to communicate and negotiate effectively so that prospecting efforts are converted into actualized revenue.
• Proven track record of meeting and exceeding sales targets.
• Ability to establish and maintain relationships with hotel clients and team members.
• General hotel operations knowledge.

Technical Proficiency:

• Proven experience using a CRM system to manage your sales pipeline and be held accountable for daily activities and follow-ups to track progress within your sales cycle.
• Strong ability to use all Microsoft Office applications (ie. Outlook, Word, Excel, PowerPoint, Microsoft Teams, SharePoint) to effectively manage your portfolio of hotels by creating and analyzing reports, delivering presentations, and presenting progress updates.
• Ability to work remotely from your home-office at a computer for extended periods of time.

Other Skills:

• Excellent verbal and written communication skills to create and deliver general correspondence, proposals, and reports.
• Strong organization, time management, and adaptability skills are essential.
• A collaborative team player who is goal-oriented, eager to contribute and learn from others, while seeking continuous improvement.
• Applicant can reside anywhere in Canada.

Employee Experience

Don’t take our word for it! Read below what some of our colleagues value about working at Gillis:

“I find it remarkable that our company takes pride in doing the right thing, for the sold pleasure of doing the right thing. Integrity, professionalism, and freedom to spread our wings. I cannot think of a better working environment.”

“The company makes an extra effort to make sure that their staff is well taken care of mentally and financially.”

“I love the opportunity for growth and advancement, the flexibility to work from home, generous paid vacation, good benefits. Great leadership and a team culture.”