Security Dispatcher - Casino jobs in Iowa

Essential Functions:

• Provide exceptional Guest Service to all customers & co-workers.
• Officer:
• Patrol property (casino, hotel, parking lot, and golf course) and ensure the safety of all employees and guests.
• Respond to radio and emergency calls as needed.
• Perform First Aid, CPR, and AED as needed, and maintain certification in these areas when necessary.
• Conduct money transfers and table fills/credits, as well as monitor drops as needed.
• Perform all post duties assigned, to include writing incident reports.
• Works closely with other departments and maintain open communication with all employees.
• Supervisor:
• Leads subordinates to provide exceptional guest service to internal and external guests, plus provides that guest service as well.
• Supervises security personnel during assigned shift.
• Manages shift to provide for a safe and secure environment for guests, employees, and company assets in the absence of the shift manager (i.e. assigned days off, in training, planned PTO, call-offs, LOA, etc.)
• Directs staff and assists in the handling of incidents and emergencies.
• Summons police/fire agencies as needed.
• Follows all gaming regulations. Oversees required drops.
• Ensure all necessary documentation is completed, from daily activity logs to incident reports.
• Schedules employees as necessary. Assign daily tasks for security personnel.
• Approves payroll in the Shift Manager’s absence.
• Coordinates and/or facilitates training.
• Provides input on performance evaluations. Coaches employees for improvement, and administers discipline as needed.
• Motivates staff, develops personnel, and performs other duties as assigned.

Required:

• Acceptable Motor Vehicle Record.
• Customer service experience.
• High school diploma or GED equivalent.
• Must demonstrate interpersonal and written communication skills.
• Preferred: A.A. in Criminal Justice; 2 years related experience, or combination of education and experience.