Security Dispatcher - Casino jobs in Louisiana

Description Summary

The Central Station Dispatcher will interact with the company's customers by addressing inquiries and resolving complaints.

The dispatcher is directly responsible for creating an effortless customer experience by phone or email for existing and potential customers.

We are looking for dedicated individuals who fit our company's mission and culture well.

There are two available shifts : 32 hours (Thursday to Sunday from 10pm to 6am) and 40 hours (Wednesday to Sunday from 10pm - 6am).

Essential Duties & Responsibilities :

Dispatchers receive incoming telephone calls from potential and existing clients, disseminate information for emergency personnel, and monitor security & fire systems (burglary, fire, and video)

• Monitors and responds to the activation of alarm systems by coordinating with all appropriate agencies and personnel, performing other duties as assigned
• Ensures that appropriate actions are taken to resolve customer's problems and concerns
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments
• Perform other duties assigned by management

Education / Qualification :

High school diploma or equivalent

• Customer service experience is required
• Excellent communication skills including active listening
• Service-oriented and able to resolve customer grievances
• Proficient computer skills with the ability to learn new software

Other Duties :

Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy

• Performs other duties as assigned
• Ability to work under stress
• Ability to comprehend technical aspects of security equipment

Physical Requirements :

Prolonged periods sitting at a desk and working on a computer

Additional Job Description

Ability to multi-task and work cooperatively with others

• Excellent verbal and written communication skills
• Keyboarding skills
• Flexibility to work weekends and holidays
• Ability to comprehend technical aspects of security equipment

Acadiana Security Plus is located in Lafayette, LA and has been servicing all of Acadiana, its surrounding parishes, and Lake Charles since 1997.

We are the only locally owned company in Acadiana that operates our own 24-hour monitoring facility-for direct and quicker response times, a more personalized level of care, and greater attention to our customer's needs.

Our knowledgeable team of Life Safety Consultants will personalize a security plan of action after a thorough home or business evaluation, and discussion on your specific needs and budget.

Acquired in June 2023 Acadiana is now a Pye-Barker company. Since 1946, Pye-Barker Fire & Safety has been protecting communities through fire suppression and security alarm services.

Pye-Barker Fire & Safety is a collective of the most prominent and reputable fire and life safety protection companies in the nation.

Job Posted by ApplicantPro

Last updated : 2024-06-02