Service Contract Administrator prepares, reviews, administers, and tracks service contract proposals and renewals. Explains service terms to customers and answers questions about contracts. Being a Service Contract Administrator secures necessary approvals and ensures that the standard contract terms are followed. Escalates issues involving customer claims about service to management. Additionally, Service Contract Administrator may participate in review of customer issues and may recommend modifications to the services or terms. May assist with contract negotiations. Requires a bachelor's degree. Typically reports to a manager. The Service Contract Administrator gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Service Contract Administrator typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Job Title: Contract Administrator/Business Process Analyst
Duration: 12 months
Location: Arden Hills, MN
About the role:
The Contract Administrator will be a member of the ***’s Rebates and Fees Team supporting BSC’s customers, Corporate Sales and internal operations. The Contract Administrator interfaces with sales and operations teams with responsibilities to administer and process the necessary transactions supporting customer contracts, rebates and special pricing programs. This role requires a high level of business acumen, customer solution focus, attention to detail, comprehensive organizational skills and analytical ability.
Key Responsibilities:
· Work cross-functionally with the Rebates and Fees team, Pricing and Contracting teams, Global Business Support as well as other BSC divisions to ensure effective, accurate and consistent workflow.
· Maintain the status of market share forms consistently and accurately in contract management systems.
· Communicate with the Sales organization regarding final rebate performance.
· Prepare final customer facing documentation of rebate performance and submit payment requests through BSC Accounting on a weekly basis in accordance with Standard Operating Procedures and Work Instructions.
· Utilize contracting management system tools and adhere to Standard Operating Procedures and Work Instructions to ensure accurate and timely rebate payments.
· General knowledge of industry practices, techniques, and standards.
· Develops solutions to a variety of problems of moderate scope and complexity where analysis of situations or data requires a review of identifiable factors.
· Support rebate payment and ad-hoc information requests from the Sales organization and/or customer.
· Assist other members of the Rebates and Fees team as needed
Minimum Qualifications
· 4-year degree in business-related field
· Individual must display strong individual management skills, including effectively managing multiple priorities.
· Must have strong Microsoft Office experience
· Must have excellent critical thinking skills
· Uses diplomacy and tact in interactions and problem solving.
Preferred Qualifications
· Experience supporting a sales organization.
· Experience with Business Intelligence platforms, and exposure to Model N, SAP or other Contracting/Revenue Management systems.
· Intermediate to Advanced Excel.
Job Type: Contract
Pay: $35.00 - $42.00 per hour
Expected hours: 40.00 per week
Schedule:
Application Question(s):
Experience:
Work Location: Hybrid remote in Saint Paul, MN 55112