Service Contract Administrator prepares, reviews, administers, and tracks service contract proposals and renewals. Explains service terms to customers and answers questions about contracts. Being a Service Contract Administrator secures necessary approvals and ensures that the standard contract terms are followed. Escalates issues involving customer claims about service to management. Additionally, Service Contract Administrator may participate in review of customer issues and may recommend modifications to the services or terms. May assist with contract negotiations. Requires a bachelor's degree. Typically reports to a manager. The Service Contract Administrator gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Service Contract Administrator typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
SUMMARY
This position is responsible for the administration of the company’s contracts. This includes working with the staff, Director of Operations, Project Managers and Contracting Officers to ensure a smooth transition into new contracts as well as continued excellent service throughout the life of the contract. Responsible for compliance of all FAR’s and company policies and standards.
ESSENTIAL DUTIES AND RESPONSIBILITIES
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
COMMUNICATION SKILLS
Must have the ability to respond to common inquiries or complaints from customers, managers, and staff members. Ability to write reports. Must have the ability to effectively present information and respond to questions from groups of managers, customers, state and federal agencies, and the general public.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discount interest, weights, commissions, proportions, percentages, area, circumference, and volume.
REASONING ABILITY
Must be able to read, analyze, and interpret contracts, technical procedures, or governmental regulations. Ability to define problems, collect data, establish facts, and draw valid conclusions. Must be able to interpret an extensive variety of instructions and deal with several abstract and concrete variables. Must have strong strategic and analytical skills and sound business judgment.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The employee is occasionally required to climb or balance, stoop, kneel, or crouch. The employee may occasionally be required to lift more than 25 pounds. The employee must have close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee will work in an office environment. Some travel to project locations may be required as well as some evening, weekend, and holiday hours.