Slot Operations Manager jobs in California
Slot Operations Manager manages and directs the daily operations of the slot department. Reviews electronic gaming device reports and adheres to federal cash reporting requirements. Being a Slot Operations Manager may require a high school diploma or its equivalent. Typically reports to a head of a unit/department. The Slot Operations Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Slot Operations Manager typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Recently Added Slot Operations Manager jobs
Slot Operations Assistant Shift Manager
- Viejas Casino & Resort
-
Alpine, CA
FULL_TIME
-
CORE SCOPE OF POSITION
- Coordinates, assigns, and supervises cage and Slot Operations team in their respective areas.
- Participates in workforce planning efforts.
- Actively engages in recruitment, selection, and retention of staff.
- Works directly with the Slot Operations Shift Manager to identify training needs.
- Oversees and provides on-the-job training of new and existing team members to ensure optimum performance.
- Collects team member performance data; prepares and issues disciplinary warnings in accordance with company department policies; and coaches them on guest service and technical performance.
- Maintains high visibility on the gaming floor, and proactively greets, interacts, and assists guests and team members.
- Visually inspects the gaming areas to ensure gaming environment is inviting to guests.
- Obtains the authorization or denial of credit limits from a designated casino credit authority for all credit requests. Extends in-house credit and check cash approvals within set limits.
- Works directly with guests, Player Development, Casino Management, Senior Management, and other gaming departments to ensure a high level of guest service during all credit-related transactions.
- Manages the Ticket Redemption Kiosk functions by monitoring the status and cash inventory levels of the machines; and analyzes cash requirements.
- Ensures all coin/currency counters and kiosk machines are operating properly; calls for service as needed.
- Evaluates and monitors cash and casino floor service to ensure optimum performance and continual improvement in five key areas: guest service, management/team development, sales/marketing, property and staff appearance, and expense/financial control.
- Responsible for meeting departmental goals related to player’s club membership outreach and service. Ensures that staff the meet sales and service goals.
- Proactively seeks opportunities to cross-sell Viejas’ businesses.
- Timely and accurately process tax and jackpot paperwork in accordance with company policies and procedures.
- Assists in developing and implementing plans for player’s club membership cross selling.
- Performs guest accounts reviews and provides food and Free Play Cash comps to enhance the guest’s experience.
- Maintains knowledge of all cage and vault processes, systems, and applications.
- Keeps current on marketing strategies and changes in the gaming industry.
- Complies with and ensures that staff follow all governmental laws and regulations, casino and departmental policies and procedures, Title 31 regulations, Minimum Control Standards and Tribal Gaming Commission Regulations.
- Attends and supports all guest service training courses.
- May assist with special events as needed.
- Performs all duties as necessary to ensure success of the department.
- Performs credit functions including review of applications and credit required documents, setting up credit accounts, and managing the Casino Marker processes.
- Performs all duties of a Slot Operations Shift Manager, Slot Operations Area Manager, and Cage Supervisor in absence of staff.
- Communicates departmental procedures. Provides suggestions to modify existing policies and procedures to improve efficiency and performance.
- Manages, organizes, and completes assigned projects with attention to detail within the established deadline.
- Protects company assets, reports fraudulent activity, and demonstrates a thorough understanding of fraud prevention.
- Ensures that a clean, safe, hazard-free work environment is maintained.
- Keeps the Shift Manager informed on all pertinent information related to the department, and reports irregularities and problems as they occur, along with recommendations for solutions.
All Team Members will display a Forbes Travel Guide Four Star and AAA Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Viejas Casino & Resort.
LEADERSHIP- Is a role model of the Viejas’s service culture.
- Leads by example and creates strong morale and engagement in his/her team.
- Communicates company and departmental goals and fosters open communication across the department.
- Fosters a culture of accountability, providing regular feedback to team members, including celebrating successes and addressing areas needing improvement.
- Manages conflict effectively; listens and assesses situations; takes action to resolve.
- Interacts with internal and external guests.
- Interacts daily with subordinates and/or functional peer groups. Interaction normally involves exchange or presentation of factual information.
- Supervises non-exempt and/or lower level exempt individual contributor.
- Responsible for training, planning, assigning, and directing work, appraising performance, rewarding and disciplining team members
KNOWLEDGE AND SKILLS- Must have excellent money handling skills, including previous cash and chip handling experience.
- Demonstrated strong customer service skills including enthusiastic, energetic, professional, friendly and courteous behavior at all times.
- Excellent verbal and interpersonal communication skills.
- Organized, self-motivated, goal-oriented, and values teamwork.
- Knowledge of computer systems, including Microsoft Outlook, Word and Excel.
- Knowledge of sales techniques and best practices.
- Demonstrated knowledge and ability to operate mobile devices.
- Ability to multitask and work in a fast-paced environment.
- Ability to adjust to and manage change effectively.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Must be dependable, timely and have high attention to detail.
- Must be able to work flexible schedule according to business needs, including evenings, weekends, and holidays.
EDUCATION/CERTIFICATION- Associate’s degree in related field required.
- Bachelor's degree in related field preferred
- 5 or more years of management and credit related experience and/or training or the equivalent combination of education and experience.
- Lending and/or credit experience required.
- 2 years of management/leadership experience required.
- Prior casino cage experience preferred.
- Just Posted
DIRECTOR OF SLOT OPERATIONS
- River Rock Casino
-
Geyserville, CA
FULL_TIME
- *APPLICANT CLOSING DATE: Until Filled* STATUS: Full-time, Permanent FLSA: Exempt REPORTS TO: Chief Executive Officer SUPERVISES: All Slot Team Members WORKING HOURS: This is a salaried, exempt positio...
- 14 Days Ago
Slot Shift Manager (26199)
- Agua Caliente Casinos
-
Rancho Mirage, CA
FULL_TIME
- Job DetailsJob LocationAgua Caliente Rancho Mirage - Rancho Mirage, CAPosition TypeFull Time - ExemptJob CategoryManagementDescriptionThe Slot Shift Manager is responsible for the day to day operation...
- 2 Days Ago
Slot Shift Manager
- Agua Caliente Casinos
-
Rancho Mirage, CA
OTHER
- Job Details Job Location: Agua Caliente Rancho Mirage - Rancho Mirage, CA Position Type: Full Time - Exempt Salary Range: Undisclosed Job Category: Management DescriptionThe Slot Shift Manager is resp...
- 9 Days Ago
Slot Project Manager
- Spotlight 29 Casino
-
Coachella, CA
FULL_TIME
- Job DescriptionESSENTIAL DUTIES AND RESPONSIBILITIES:The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Upon request, r...
- 9 Days Ago
Operations Manager - Berkeley
- Veo - Operations Careers
-
Oakland, CA
FULL_TIME
- At Veo, we are on a mission to end car dependency by making clean transportation accessible to all and advancing the next generation of fully electric micromobility systems. Our fleets are constantly ...
- 18 Days Ago
Slot Operations Manager jobs at Popular Companies
Operations Manager
- Marriott
-
San Diego, CA
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- 6/12/2024 12:00:00 AM
Operations Manager
- PCT - Pacific Cast Technologies
-
Albany, OR
- Operations Manager If you would love to be part of a company that is poised for substantial growth with opportunities fo...
- 6/11/2024 12:00:00 AM
General Manager/Operations Manager Needed!
- Signs & Services Company, Inc.
-
Orange, CA
- Job Description Job Description We are seeking a General Manager/Operations Manager to become an integral part of our te...
- 6/8/2024 12:00:00 AM
Project Executive/Operations Management
- Kimmel & Associates Inc.
-
Erie, PA
- About the Company: Our client is a 100+ year old, industry-leading, full-service Electrical Contractor offering electric...
- 6/8/2024 12:00:00 AM
Project Executive/Operations Management
- Kimmel & Associates Inc.
-
Palestine, OH
- About the Company: Our client is a 100+ year old, industry-leading, full-service Electrical Contractor offering electric...
- 6/8/2024 12:00:00 AM
Project Executive/Operations Management
- Kimmel & Associates Inc.
-
Akron, OH
- About the Company: Our client is a 100+ year old, industry-leading, full-service Electrical Contractor offering electric...
- 6/8/2024 12:00:00 AM
Slot Shift Supervisor
- Santa Clara Development Corporation
-
Española, NM
- Job Description Job Description SUMMARY: Responsible for handling Slots Department employee/guest requirements. Ensures ...
- 6/8/2024 12:00:00 AM
Executive Operations Manager
- netPolarity, Inc. (Saicon Consultants, Inc.)
-
Austin, TX
- Job details are Shared below: Job Title: Executive Protection Manager Location: Austin, TX 73301– TRAVEL REQUIRED (Onsit...
- 6/7/2024 12:00:00 AM
About California
California is a state in the Pacific Region of the United States. With 39.6 million residents, California is the most populous U.S. state and the third-largest by area. The state capital is Sacramento. The Greater Los Angeles Area and the San Francisco Bay Area are the nation's second and fifth most populous urban regions, with 18.7 million and 9.7 million residents respectively. Los Angeles is California's most populous city, and the country's second most populous, after New York City. California also has the nation's most populous county, Los Angeles County, and its largest county by area, S...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Slot Operations Manager jobs
$95,066 to $154,449
Most Popular Cities in California for Slot Operations Manager Jobs
What does a Slot Operations Manager do?
Slot Operations Manager in Huntsville, AL
Gaming managers and supervisors typically do the following.
January 16, 2020
Slot Operations Manager in Greenville, MS
Gaming managers and supervisors direct and oversee the gaming operations and personnel in their assigned area.
February 05, 2020
Slot Operations Manager in Montgomery, AL
To understand the workings of a large slot department, we went to Jay Duarte.
December 04, 2019