Soft Count Supervisor - Casino jobs in Alaska

Overview

The Food & Beverage Supervisor is responsible for coordinating, supervising and managing all property food and beverage, kitchen and back of the house operations, while maintaining a profitable F&B department and high quality products and service levels.

He / she is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets;

and meet budgeted productivity while keeping quality consistently high.

This is a seasonal position from June to September.

Responsibilities

• Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Supervise and manage all F&B personnel.
• Respond to guest complaints in a timely manner.
• Participate in F&B budget, forecasting and monitor department performance with respect to the same. Perform any necessary follow-up.
• Monitor industry trends and take appropriate action to maintain competitive and profitable operations.
• Work with the F&B Manager and keep her / him informed of F&B issues as they arise.
• Keep immediate manager fully informed of all problems or matters requiring his / her attention.
• Coordinate and monitor all phases of Loss Prevention in the F&B department.
• Participate in department monthly / quarterly / annual inventories; prepare and submit inventory reports to accounting in a timely manner.
• Organize and conduct department meetings on a regular basis.
• Monitor quality of service and product.
• Cooperate in menu planning and preparation.
• Ensure timely purchase of F&B items, within budget allocation.
• Oversee operations of the employee cafeteria.
• Ensure compliance with all local liquor laws, and health and sanitation regulations.
• Ensure departmental compliance with SOP’s.
• Ensure the training on SOP’s, report preparation, technical job tasks.
• Attend and / or conduct departmental and hotel training etc.
• Interview candidates for front-of-house and back-of-the house F&B positions and follow standards for hiring approvals.
• Conduct and / or attend all required meetings, including pre-convention and post-convention meetings.
• Ensure overall guest satisfaction.

Qualifications

At least 3 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 3 years of related experience;

or a 2-year college degree and 4 or more years of related experience.

• Must be proficient in Windows, Company approved spreadsheets and word processing.
• Must have knowledge of F&B preparation techniques, health department rules and regulations, liquor laws and regulations.
• Long hours sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, and / or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Participate in coverage as required.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, including wearing nametags.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Perform other duties as requested by management.
• Maintain a warm and friendly demeanor at all times.

Salary : $15 / hour

Last updated : 2024-05-29