Software Support Manager oversees software support staff. Manages department budget to ensure goals are met. Being a Software Support Manager establishes and maintains relationships with engineering and software development. Provides advanced troubleshooting skills to resolve technical problems. Additionally, Software Support Manager researches, reports and corrects any quality assurance issues. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Software Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Software Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
Since 2001, Procede Software has been a leading provider of enterprise-level Dealer Management Solutions (DMS) for the heavy-duty truck and ancillary markets. Serving dealer locations throughout the United States, Canada, and Australia, the industry’s leading dealerships trust Excede to run their business because of its full functionality across all dealership departments, high reliability, and strong integration with their OEM providers. Excede, its powerful DMS, leverages the strength of Microsoft® SQL technology to provide advanced Windows® and browser-based applications with real-time information.
Procede Software is currently seeking a Support Services Consultant to augment our esteemed Support Services team. We are actively seeking individuals who embody professionalism, enthusiasm, and a profound dedication to customer satisfaction. As a vital member of our team, you will be tasked with delivering unparalleled support to our valued Procede Software clientele. Leveraging your expertise and discerning judgment, you will adeptly identify, investigate, and resolve technical issues, thereby ensuring seamless operational continuity for our esteemed customers.
Why Procede? This is what our Chief Customer Officer (CCO) has to say.... watch this video
**MUST** be available to work on a 6 AM – 6 PM PT (Pacific Time) rotation schedule
Primary Job Responsibilities
Desired Qualifications/Skills
Requirements
Physical Requirements:
The Exciting Stuff:
Benefits
Location and Compensation
This is a hybrid-remote role; candidates based in San Diego county are expected to work a minimum of one day per week in the office, those residing outside of San Diego county will be considered fully remote. The salary range for this role is $23 – $31 an hour, depending on a combination of factors, including, but not limited to, education, relevant work experience, qualifications, skills, certifications, location, etc.
In addition to our comprehensive benefits package, our company encourages and supports career development. We are equally invested in our employees’ success and believe in a partnership where individuals can grow professionally.
Culture
We work hard and play hard; we strive to create a culture that is as equally challenging as it is fun and rewarding! Please view our social media pages to get a glimpse of our company sponsored events:
Facebook: https://www.facebook.com/procedesoftwareofficial/
LinkedIn: https://www.linkedin.com/company/procede-software
We are proud of our company and welcome you to visit our website to see why and learn a little bit more about us https://www.procedesoftware.com/company/.
We hope you are interested in our Company and our Support Services Consultant role and welcome anyone to apply!
Please be sure to add notifications@app.bamboohr.com to your email contact list to ensure delivery of all correspondence from us.
Procede Software provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Procede will not sponsor applicants for immigration-related benefits.