Software Support Manager jobs in Illinois

Software Support Manager oversees software support staff. Manages department budget to ensure goals are met. Being a Software Support Manager establishes and maintains relationships with engineering and software development. Provides advanced troubleshooting skills to resolve technical problems. Additionally, Software Support Manager researches, reports and corrects any quality assurance issues. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Software Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Software Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)

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Channel Sales Manager - Puppet
  • Perforce Software
  • Chicago, IL FULL_TIME
  • Role: Channel Sales Manager, Puppet         
    Location: Remote, US
     
    Perforce Software powers innovation at an unrivaled scale. Our solutions drive quality, security, compliance, collaboration, and speed across the technology lifecycle. We bring deep domain and vertical expertise to every customer, so nothing stands in the way of success.  
     
    Our global footprint spans more than 80 countries and includes over 75% of the Fortune 100. Perforce delivers solutions for even the toughest DevOps challenges and is trusted by the world’s top brands and notable market leaders, such as Adobe, Apple, Bank of America, Electronic Arts, Intuit, Marriott, NASA, Nvidia, Pixar, Qualcomm, Salesforce.com, Samsung, and SAP.
     
    Position Summary:

    Randy Greenburg, Sales Director for the Puppet brand at Perforce is searching for a Channel Sales Manager to join the team. We are looking for an individual who will ignite and nurture partnerships by identifying and recruiting new partners for long-term success as well as manage existing partners to drive growth. The priority is to maximize partner net new opportunities and revenue generation by managing all activities associated with pipeline management, sales coaching, and forecasting and partner onboarding. 

    More than 40,000 organizations trust Puppet to innovate through IT infrastructure automation. Puppet helps customers strengthen their security posture, compliance standards, and business resiliency beyond the data center to the cloud.

    Responsibilities:
    • Partner Recruitment: You will develop strategic relationships with key partners to drive commitment to Puppet products and solutions and to increase the revenue. 
    • Pipeline Creation: Drive joint pipeline from demand generation to close utilizing partner and Puppet field sales teams. Effectively communicate, report, track, and manage sales pipelines to senior management. Promote collaboration with internal and external resources to facilitate regular communication between partners and Puppet. 
    • Pipeline Management: Utilize tools and consistent processes for qualifying and forecasting partner pipeline. You will develop and execute strategies to increase pipeline volume and velocity jointly with partners. 
    • Influencing and Negotiation: Exhibit credibility and executive presence, influencing, and instilling confidence at all executive and management levels. 
    • Business Reviews: Conduct quarterly reviews with Top Channel Partners to drive accountability and report on success metrics. 
    • Collaboration: Work hand-in-hand with Field Sales, Inside Sales, and Marketing teams to generate net-new partner sourced pipeline and revenue. 
    Requirements:
    • Strong ability to build and leverage relationships with partners as well as internal area leadership, peers, field sales, SEs, inside sales, and marketing teams.  
    • Planning and financial skills including business planning and knowledge of the partner ecosystem including pipeline management and forecasting Understanding of partner economics, business models, and motivations for customer success.  
    • Ability to communicate a value proposition.  
    • Understanding of both partners' and customers' business needs.  
    • Outstanding communication skills - written, oral, and facilitation. Experience in pipeline building with partners including planning, gaining senior sponsorship, delivering training, sales coaching, and timely execution/follow-up.  
    • Prospecting and sales skills - assist partners to drive new opportunities. Proven experience in driving sales opportunities from lead generation to closure, motivating channel partners to hunt for new logos, and accelerate deal closure.   
    • 5 years of experience in software or related high-tech industry 
    • Willingness to travel 50% of the time. 

    Come work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well. Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company.

    If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today!

    Perforce is an equal opportunity employer. We value diversity and celebrate its strengths.

    #LI-SM1
    #LI-Remote

  • 28 Days Ago

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Sales support administrator
  • APN Software Services Inc
  • Rockford, IL FULL_TIME
  • Assists the Light Industry Aftermarket sales force by providing daily administrative support. Processes a high volume of sales orders by email or other methods, takes phone calls from customers, commu...
  • 1 Day Ago

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Grain Customer Support Advisor
  • Software Solutions Integrated, LLC
  • Shelbyville, IL FULL_TIME
  • Position Summary Full Time, salaried position Use problem solving skills to research and assist customers and SSI staff Learn the integral operations of the Agvance Grain suite of products Train custo...
  • 27 Days Ago

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SaaS Support Specialist
  • OM SOFTWARE PVT. LTD
  • Chicago, IL FULL_TIME
  • Join Our Dynamic Team at Omsoftware!Company OverviewOmsoftware, established in 2020, is dedicated to providing smart solutions for managed service providers (MSPs) facing challenges due to the rise of...
  • 2 Days Ago

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Marketing Support 3
  • APN Software Services, Inc.
  • Buffalo, IL FULL_TIME
  • DescriptionThis position supports select USA channel partner programs and events. The support specialist will manage multiple tasks and processes; and must be able to effectively prioritize work and c...
  • 6 Days Ago

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Associate Technical Support Engineer
  • Flexera Software LLC
  • Itasca, IL FULL_TIME
  • Revenera helps product executives build better products, accelerate time to value and monetize what matters. Revenera’s leading solutions help software and technology companies drive top line revenue ...
  • 8 Days Ago

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Lifestyle Director
  • Maplewood Mill Pond LLC
  • West Yarmouth, MA 02673, MA
  • Want to know what makes our employees eager about going to work every day? The people we serve. Being a part of Maplewoo...
  • 6/2/2024 12:00:00 AM

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Process Controls Technician
  • Prairie Farms
  • Granite City, IL
  • Job Details Process Controls TechnicianFull Time7am – 4pm on call off hoursOvertime BenefitsThrift PlanYearly bonus int...
  • 6/2/2024 12:00:00 AM

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Customer Success Software Support Manager
  • ShareTec
  • Canfield, OH
  • Job Description Job Description Description: Sharetec is looking for a Customer Success Software Support Manager to join...
  • 6/2/2024 12:00:00 AM

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Customer Success Software Support Manager
  • ShareTec
  • Fort Wayne, IN
  • Job Description Job Description Description: Sharetec is looking for a Customer Success Software Support Manager to join...
  • 6/2/2024 12:00:00 AM

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Customer Success Software Support Manager
  • ShareTec
  • Waco, TX
  • Job Description Job Description Description: Sharetec is looking for a Customer Success Software Support Manager to join...
  • 6/2/2024 12:00:00 AM

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Memory Care Coordinator
  • Maplewood Mill Pond LLC
  • West Yarmouth, MA 02673, MA
  • Reports To: Memory Care Director Summary: The Memory Care Coordinator is responsible for assisting the Memory Care Direc...
  • 6/2/2024 12:00:00 AM

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Director of Residence Experience
  • Inspir Embassy Row, LLC
  • Washington, DC
  • Job Title: Director of Resident Experience Location: Washington D.C. Employment Type: Full-Time Salary Range: $75,000 - ...
  • 6/2/2024 12:00:00 AM

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Major Accounts Inside Sales Representative
  • ADP
  • Pittsburgh, PA
  • ADP is hiring Inside Sales Representatives. We're looking for someone with a demonstrated sales aptitude and excellent c...
  • 6/2/2024 12:00:00 AM

Illinois (/ˌɪlɪˈnɔɪ/ (listen) IL-ih-NOY) is a state in the Midwestern and Great Lakes region of the United States. It has the fifth largest gross domestic product (GDP), the sixth largest population, and the 25th largest land area of all U.S. states. Illinois is often noted as a microcosm of the entire United States. With Chicago in northeastern Illinois, small industrial cities and immense agricultural productivity in the north and center of the state, and natural resources such as coal, timber, and petroleum in the south, Illinois has a diverse economic base, and is a major transportation hu...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Software Support Manager jobs
$119,070 to $168,746

Software Support Manager in Fort Myers, FL
Need help with your IRIS accountancy or payroll solution? Speak to our friendly support team via email or phone.
January 28, 2020
Software Support Manager in Hopkinsville, KY
The IT Systems Manager will ideally have the following experience.
February 21, 2020
Software Support Manager in Huntington, NY
Hexagon PPM is seeking a highly motivated customer service-oriented technical support individual.
December 26, 2019