Software Support Manager jobs in Pennsylvania
Software Support Manager oversees software support staff. Manages department budget to ensure goals are met. Being a Software Support Manager establishes and maintains relationships with engineering and software development. Provides advanced troubleshooting skills to resolve technical problems. Additionally, Software Support Manager researches, reports and corrects any quality assurance issues. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Software Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Software Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
Recently Added Software Support Manager jobs
Support Analyst
- TALENT Software Services
-
Philadelphia, PA
CONTRACTOR
-
Duties:
Demonstrates basic knowledge of Tier 1 service level support as relates to addressing Hardware (PCor End-User Devices & peripheral equipment), and application software, and operating system issues.
Exhibits sound customer service skills by effectively handling customer problems and ensuring proper escalation procedures are followed to problem closure.
Demonstrates sufficient knowledge of call log tracking to record accurately all needed information.
Tracks all customer service items to completion.
Eevaluates customer service issue to determine level of service needed.
Resolves all Tier 1 issues.
Escalates Tier 2 issues to appropriate resource.
Maintains and increases knowledge of Client's IS application, hardware, mobile devices and multiple operating system platforms
Works under direct supervision to accomplish daily assignments in support of team initiatives
• Provides laser-like focus on customer service and satisfaction with some knowledge and experience of incident management, problem management and change management processes, practices and procedures.
• Serves as the first point of contact for the IS Department and act sas a liaison between the client community and the rest of the IS Department
• Adheres to Service Desk standards, processes and systems required to deliver consistent high quality customer service
• Diagnoses and resolves problems which may involve hardware, packaged software, proprietary software and peripheral equipment over the phone, via remote control tools or on-site.
• Maintains strong technical skills to provide prompt support for customers to determine problems and provide resolutions
• Manages Level 1 queues and recommends new queues to insure proper categorization and assignment of issues. Coordinates queues for site/service, working with various stakeholder groups.
• Provides recommendations on how to improve the quality of service as well as reducing repeat incidents.
• Understand and comply with all enterprise and IS departmental information security policies, procedures and standards.
• Support the integration of information security in the development, design, and implementation of Hospital Technology Resources that process, transmit, or store Client information.
• Support all compliance activities related to state, federal regulatory requirements, healthcare accreditation standards, and all other applicable regulations that govern the use and disclosure of patient, financial, or other confidential information.
Skill:
• Able to perform effectively in a team environment as well as with little direct supervision
• Customer service oriented team player with first-rate communication, documentation, organizational, problem solving, written and verbal skills.
• Ability to understand, analyze and resolve problems, while on the phone or on-site with user.
• Must have working knowledge of many various pieces of equipment and software including printers, terminals, PCs, networking and telecommunication hardware, etc. Knowledge and understanding of issues inherent to Microsoft software including, but not limited to security, deployment, imaging, auditing, licensing and compliance; deployment and upgrading; features and functionality.
• Organized with the ability to follow established processes and provide recommendations for improvements.
• Ability to analyze and solve problems by investigating and implementing predefined potential solutions using troubleshooting skills
• Working knowledge of the TCP/IP protocol suite.
• Medical terminology helpful and previous medical EUD or Service Desk level 2 support background preferred.
Preferred and not required: ACSP, MCP, MCSA, ITIL Foundations, CCNA, Lexmark & Lenovo Self Maintainer, A Certification
High school degree required.
Some College preferred.
Technical School Diploma or equivalent preferred.
Minimum 2-3 years experience providing EUD support, Service Desk support or equivalent experience/knowledge.
level 3 - 15 Days Ago
Project Manager
- Aegis Software
-
Horsham, PA
FULL_TIME
- Position Description: This position requires the ability to work, adapt and evolve in a fast-paced environment, often working under tight deadlines, and changing requirements. Strong communication ski...
- Just Posted
Project Management Support
- APN Software Services, Inc.
-
Kensington, PA
TEMPORARY
- DescriptionPOSITION IS HYBRID. RESOURCE WILL NEED TO COME TO FACTORY ON OCCASSION.Position Description: * Supports Project Manager External in clarifying customer requirements and specifications, duri...
- 5 Days Ago
Sensors & Controls Tech Support
- APN Software Services, Inc.
-
Malvern, PA
FULL_TIME
- Top Reasons To Work With This ClientComprehensive Expertise: Acquire a well-rounded skill set across diverse facility management services!Varied Challenges: Engage in real-world problem-solving across...
- 7 Days Ago
Sales Support Analyst
- Software Methods, Inc.
-
Chadds Ford, PA
FULL_TIME
- Software Methods is seeking a Sales Support Analyst, for a one year contract opportunity, to assist our client onsite in their Chadds Ford, PA facility. The ideal candidate will have one to two years’...
- 19 Days Ago
Technical Support Analyst | W2 Contract
- Concept Software & Services Inc
-
Pittsburgh, PA
CONTRACTOR
- Job Title: Technical Support Analyst Location: Pittsburgh, PA Work Type: Onsite Sub-Contract: No Duties: Provide basic colleague technical support including but not limited to: · Computer hardware dia...
- 8 Days Ago
Software Support Manager jobs at Popular Companies
Lifestyle Director
- Maplewood Mill Pond LLC
-
West Yarmouth, MA 02673, MA
- Want to know what makes our employees eager about going to work every day? The people we serve. Being a part of Maplewoo...
- 6/2/2024 12:00:00 AM
Process Controls Technician
- Prairie Farms
-
Granite City, IL
- Job Details Process Controls TechnicianFull Time7am – 4pm on call off hoursOvertime BenefitsThrift PlanYearly bonus int...
- 6/2/2024 12:00:00 AM
Customer Success Software Support Manager
- ShareTec
-
Canfield, OH
- Job Description Job Description Description: Sharetec is looking for a Customer Success Software Support Manager to join...
- 6/2/2024 12:00:00 AM
Customer Success Software Support Manager
- ShareTec
-
Fort Wayne, IN
- Job Description Job Description Description: Sharetec is looking for a Customer Success Software Support Manager to join...
- 6/2/2024 12:00:00 AM
Customer Success Software Support Manager
- ShareTec
-
Waco, TX
- Job Description Job Description Description: Sharetec is looking for a Customer Success Software Support Manager to join...
- 6/2/2024 12:00:00 AM
Memory Care Coordinator
- Maplewood Mill Pond LLC
-
West Yarmouth, MA 02673, MA
- Reports To: Memory Care Director Summary: The Memory Care Coordinator is responsible for assisting the Memory Care Direc...
- 6/2/2024 12:00:00 AM
Director of Residence Experience
- Inspir Embassy Row, LLC
-
Washington, DC
- Job Title: Director of Resident Experience Location: Washington D.C. Employment Type: Full-Time Salary Range: $75,000 - ...
- 6/2/2024 12:00:00 AM
Major Accounts Inside Sales Representative
- ADP
-
Pittsburgh, PA
- ADP is hiring Inside Sales Representatives. We're looking for someone with a demonstrated sales aptitude and excellent c...
- 6/2/2024 12:00:00 AM
About Pennsylvania
Pennsylvania (/ˌpɛnsɪlˈveɪniə/ (listen) PEN-sil-VAY-nee-ə), officially the Commonwealth of Pennsylvania, is a state located in the northeastern and Mid-Atlantic regions of the United States. The Appalachian Mountains run through its middle. The Commonwealth is bordered by Delaware to the southeast, Maryland to the south, West Virginia to the southwest, Ohio to the west, Lake Erie and the Canadian province of Ontario to the northwest, New York to the north, and New Jersey to the east.
Pennsylvania is the 33rd-largest state by area, and the 6th-most populous state according to the most recent of...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Software Support Manager jobs
$116,414 to $164,976
Most Popular Cities in Pennsylvania for Software Support Manager Jobs
What does a Software Support Manager do?
Software Support Manager in Fort Myers, FL
Need help with your IRIS accountancy or payroll solution? Speak to our friendly support team via email or phone.
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Software Support Manager in Hopkinsville, KY
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Software Support Manager in Huntington, NY
Hexagon PPM is seeking a highly motivated customer service-oriented technical support individual.
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