Software Support Manager jobs in Wisconsin

TITLE: Mission Support Producer, Campaign

DIVISION: Founded in 1990 by brothers Brian and Steve Raffel, Raven Software is the developer of numerous award-winning games including Hexen, Star Wars Jedi Knight II: Jedi Outcast, Marvel: Ultimate Alliance and most recently, a major contributor to the blockbuster Call of Duty® franchise, including Call of Duty Cold War and Call of Duty Warzone. We have built a supportive, team-oriented culture dedicated to developing industry-leading talent that creates the best gaming experiences for our players. We are based in Middleton, Wisconsin, a suburb of Madison, annually ranked on numerous lists as one of the top places to live and work.

RELATIONSHIP: This position reports to the Senior Producer on Campaign.

JOB OVERVIEW:

As a Mission Support Producer, you will work closely with the Mission Production leadership to drive daily operations that improve the quality of our product. You must thrive in a fast-paced environment and be willing to work through feedback and process improvements. Above all, we are looking for a dedicated, organized and energetic individual to work with our teams to set up and maintain a reliable system for Mission Reviews, Sprint Planning and supporting documentation.

RESPONSIBILITIES:

• Works with Senior Production to attend Mission Reviews and generate notes and tasks accordingly.
• Attends Sprint Planning meetings and generates notes and tasks accordingly and ensures that dependencies are mapped.
• Takes initiative removing team roadblocks and escalating risks to impacted parties.
• Supports QA and Engineering with day-to-day support for builds and sets expectations for build needs.
• Maintains documentation for process best practices.

PROCESSES & ARTIFACTS OWNED:

• Team Playtests
• Mission Reviews
• Sprint Planning
• Bug Triage

BEHAVIORS:

• Behaves Proactively
• Thinks Critically
• Performs with Autonomy
• Prioritizes Work Effectively
• Adapts to Situations and Needs
• Keeps Team Meetings Focused and on Track
• Builds Relationships
• Communicates Effectively
• Treats People with Empathy
• Has Self-awareness
• Shows Emotional Maturity

PRIMARY AUDIENCES:

• Raven Project Teams
• Partner Studio Peers
• Partner and Central QA Teams

QUALIFICATIONS:

• Minimum 3 years in the Game industry or related field.
• Contributed to 1 or more shipped titles.
• Proven ability to own features or projects in game development.
• Proven ability to work in rapid development cycles in the game industry.
• Demonstrated aptitude for organization, scheduling and project management. Certified Scrum Master, Project Management Professional, or similar project management certification preferred.
• Strong time-management skills with the ability to focus on priorities, manage change and deliver against agreed deadlines.
• Passion for games; regular player of Call of Duty is a bonus.
• Competence in Confluence, Jira, and Sheets/Excel.

Activision Blizzard, Inc., is one of the world's largest and most successful interactive entertainment companies and is at the intersection of media, technology and entertainment. We are home to some of the most beloved entertainment franchises including Call of Duty®, World of Warcraft®, Overwatch®, Diablo®, Candy Crush™ and Bubble Witch™. Our combined entertainment network delights hundreds of millions of monthly active users in 196 countries, making us the largest gaming network on the planet!

Our ability to build immersive and innovate worlds is only enhanced by diverse teams working in an inclusive environment. We aspire to have a culture where everyone can thrive in order to connect and engage the world through epic entertainment. We provide a suite of benefits that promote physical, emotional and financial well-being for ‘Every World’ - we’ve got our employees covered!

The videogame industry and therefore our business is fast-paced and will continue to evolve. As such, the duties and responsibilities of this role may be changed as directed by the Company at any time to promote and support our business and relationships with industry partners.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status, among other characteristics

Rewards

We provide a suite of benefits that promote physical, emotional and financial well-being for ‘Every World’ - we’ve got our employees covered! Subject to eligibility requirements, the Company offers comprehensive benefits including:

• Medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance;
• 401(k) with Company match, tuition reimbursement, charitable donation matching;
• Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave;
• Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other voluntary benefit programs like supplemental life & disability, legal service, ID protection, rental insurance, and others;
• If the Company requires that you move geographic locations for the job, then you may also be eligible for relocation assistance.

Eligibility to participate in these benefits may vary for part time and temporary full-time employees and interns with the Company. You can learn more by visiting https://www.benefitsforeveryworld.com/.