Spa Manager Assistant - Casino jobs in Hawaii

Benefits:

• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance

Company Overview
Trilogy Spa Holdings is a professional spa management company dedicated to creating and operating the most innovative, service-centric, and performance-optimized branded spas in the hospitality industry. We currently operate spas in Arizona, California, Colorado, Florida, Hawaii, Nevada, New York, Puerto Rico, and Texas, where there is an enormous opportunity for growth for passionate individuals.

Trilogy inspires those who provide, “Flawless service: Every Guest, Every day.”

We pride ourselves on creating a culture where employees feel valued, appreciated and take pride in coming to work. As such, desired candidates seek to be a Partner at Trilogy, not merely an employee. If you are driven to succeed and proud to serve others, we want you as part of our team!

Job Summary
The Spa Manager is responsible for providing guests with comprehensive and professional conduct. Must have excellent communication skills, problem-solving skills and maintain a high level of customer service standards. Must have the ability to deal effectively with guests, while maintaining the highest level of professionalism at all times. Scheduling dependability, and flexibility are a must. Responsible for assisting Spa Director with training, product inventory, payroll, scheduling, and financial reporting.

Responsibilities

• Understand and abide by TRILOGY and The Spa at Hyatt Regency Maui policy and procedures.
• Provide guests with a thorough and knowledgeable understanding of spa services.
• Assist Spa Director in conducting performance evaluations for all staff after 90 days and yearly thereafter.
• Maintain inventory levels by ensuring proper stock levels on retail and professional on hand and in rooms.
• Conduct daily treatment room checklist inspection noting inconsistencies and accuracies working alongside the Spa Director.
• Responsible for the day-to-day spa operation duties to include opening and closing, cash handling procedures and general facility maintenance.
• Assist Spa Director in ensuring all monthly sales goals are being achieved.
• Demonstrate respect, sensitivity, and concern for guest’s needs and concerns in a professional and pleasant manner.
• Provide spa guests with a tour of spa facilities, when needed.
• Interact cooperatively with, and with consideration towards, guests and co-workers.
• Anticipate guest’s needs and adhere to The Spa at Hyatt Regency Maui and TRILOGY’s standards for guest service, including FORBES 5 Star Standards.
• Diffuse guest challenges and communicates guest problems or complaints to the Spa Manager on Duty in a timely fashion.
• Maintain safety and sanitation standards.
• Organize and distribute guest surveys.
• Manage all Front Desk incentives.
• Decisions of a broad nature are made in accordance with general policy and procedures.
• Train and ensure Front Desk staff deliver exceptional service, offering corrective counseling, when needed.
• Ensure Front Desk staff are monitored and informed of treatments, groups, and other promotions.
• Ensure all protocols are adhered to.
• Act as a leader for service providers and work with Spa Director to enforce service standards, SOP’s, and conduct disciplinary actions, as needed.
• Assist Spa Director with service provider schedules, as needed.
• Assist Spa Director in ensuring that technician licenses are up to date and renewed, as needed.
• Responsible for quarterly meetings of their department.
• Provide a communication channel from Spa Management to their team.
• Assist with scheduling and rotation of duties.
• Communicates any maintenance/general cleanliness issues to Spa Manager on Duty.

Qualifications

• Must have minimum 2 year college Associates Degree.
• Must have minimum of 1-3 years experience in customer service, spa, hospitality, sales and/or retail.
• Must have at least 3 years of supervisor experience.
• Candidate must be authorized to work in the US.
• Must be able to stand for long periods of time.
• Must have a flexible schedule, including days, nights, holidays, and weekends.
• Must be polished, professional, and have a strong command of both written and verbal English.
• Must be organized, timely and detailed-oriented.
• Must be proficient in Microsoft Office; Booker, Book4Time, Spa Soft preferred.
• CPR and First Aid certified desirable.

Benefits/Perks

• Medical, Dental and Vision (Full-Time Employees only)
• 401K Matching
• PTO – Paid/Holiday Time Off
• VTO – Voluntary Time Off
• Discounts on Retail Products and Spa Services

Compensation: $52,000 annual Benefits